I was just shopping on Newegg and decided to purchase some more RAM for my computer. I added the item to my shopping card, hit purchase, entered my Credit Card info and hit Finish.
I had forgotten that I had enabled the frustratingly stupid “Verified by Visa” check-out security process in the past… I somehow always manage to forget my password and lock myself out… Visa remembers every past password you’ve used and won’t let you reuse one.
After failing to login to the Verified by Visa service and getting kicked out to select a new password, I decided this bullshit was too much trouble and just cancelled the transaction. A dialog popped up warning me:
If you cancel this login process, your purchase will not be complete.
I didn’t care, this was too much hassle to order some freaking RAM. So I hit “OK” and cancelled the whole operation. At that point, the Verified by Visa service forwarded me to my “Order Summary” page:
… wait, I thought the transaction failed?
Oh well, I’ve bought from Newegg in the past and am familiar with the follow-up “We were unable to charge your credit card” emails, so I figured this was just a fluke and waited for that email.
Instead, I got this email:
While I’m happy I’m getting my RAM now, I’m trying to figureout what that useless Verified by Visa service actually does at this point.
I had the same problem using New Egg, only after I gave up and clicked cancel I assumed that the order didn’t go thru and I ordered the product thru a differnt vendor. Then I get a email from New Egg saying that my order has been placed and when I call them they said that they couldn’t cancel it and I would have to wait for the item to be shipped and then ship it back. But after I return it they tried to hit me with a re-stocking fee, which they eventually wavied after I complained enough.
God that’s retarded, I’m sorry to hear that NewEgg gave you the “stupid etailer” experience, normally they are pretty decent.
Verified by Visa drives me nuts. It also bothers me that they remember ALL your previously used passwords and never lets you use them again… so in the Visa vault somewhere they have all my personal information and a catalog of every password I tend to use… I don’t like that.
Verified by Visa is the most ignorant stupid god dammed piece of internet bullshit to come down the road since barcoding food…just another god dammed fukking password you gotta enter to buy something
I am so sick of this shitt and all the bullshitt fraud out there. Just give everybody a god dammed fukking micro chip implanted in our forehead or hand
Tim did you get fucked over by Verified by Visa trying to buy something? Which online store?
Verizon Wireless. Trying to pay my bill has never been more painful. Now instead of saving me time I have to call Visa and/or Verizon and bitch (read sit on hold for 45 minutes)
clearly, one is profoundly pissed if they take the time to search the internet for other pissed off people. I just had a shopping experience with Walmart, in which the “veriied by Visa” repeatedly told me my personal information was incorrect. Really now? like I don’t know MY OWN GODDDAMN ADDRESS!!! I tried 6 times, and was informed there was a security breach, so I could no longer use THAT card. Well, I didn’t use THAT merchant either. Every damn time I’ve ordered through merchants using Verified by visa, it’s been a painful, ignorant, horribly unpleasant clusterfuck of an experience. Merchants should be required to disclose up front that they will subject their shoppers to this bullshit!!
OC, I agree. Verified by Visa has been a major PIA experience that I wish I never engaged on one of my credit cards. Now when I’m using a merchant that supports hooking into the VFV program, I just switch to my AMEX card to avoid the bullshit questions and answers that never seem to match right.
Funny stories, I just enter the password (or 3 characters) and am done in less than 5 seconds (I’m not a fast thinker, need to visualize the word to get the right characters). I DO like bitching about how multi-nationals screw the ANC with vitamin pills in Africa, but hey, we all have our little soapboxes, don’t we?
Bert, soap-boxes are a staple of the internet