I wouldn’t normally post about LCD HDTVs having dead pixels, it happens. The issue here is that Chris Hunkele sent in news that the Samsung LNT5271F he bought from Amazon is having problems… again.
A few months ago Chris bought the Samsung LNT5271F from Amazon (still one of the highest rated HDTVs on there) when it was on a smoking sale (given that it was about $500 more everywhere else). The TV arrived promptly, got unboxed, looked beautiful and he sat down to praise it. Immediately he noticed that there were two rows (not a few pixels but 3-4″ rows) of dead pixels on the set.
Chris contacted Amazon and they cross-shipped him a replacement TV, no questions asked.
You can see in the image on the left (click for a huge version) the rows of dead pixels… they popped up about 3-4 months after the replacement showed up and it was out of the clear blue. No trauma to the TV, no long gaming sessions… just flipped the TV on to watch some news and bam, there they were.
Chris is now in the position of dealing with Samsung customer support, which is one of the things I’m most interested in when it comes to consumer electronic companies… in my opinion that is the differentiating factor (Microsoft and Sony should listen).
We’ll keep covering this story and see what happens… there are rumors on AVS Forum that Samsung has been replacing the LNT5271F’s with LN52A650’s (another super-highly rated HDTV that got the “thumbs up” of approval from PC Mag’s Robert Heron – the guru of HDTVs IMO)
Overall I’m pretty impressed with how highly rated these Samsungs are across the board and think maybe the LNT5271F dead-pixel phenomenon may have been a manufacturing snaffu if they are replacing them with A650s when there are still other 71Fs in stock.
Update #1: Chris provided a follow-up on the Samsung LNT-5271F LCD panel replacement and says the picture is back to normal. Fingers crossed!