HP Printer Ink Class Action Lawsuit

HP Inkjet Ink Cartridge

Ars has the scoop on a Boston man who is sick and tired of walking into a office supply store and paying $30+ dollars for ink for his printer.

This was discussed years ago on Slashdot before we had sites like Digg and social networking was all the buzz. At the time the discussion was made that at current prices of black ink from manufacturers like HP, ink was priced at roughly $4000 per gallon. The number today looks closer to $8000 per gallon, especially when dealing with colored inks. The complete bullshit of it all is that even though these companies make 90% profit on ink sales, they continue to embed technology into the cartridges and software to tell you a cartridge is empty long before it is actually empty.

In addition to that, HP and others continue to use “destroy at all cost” tactics against 3rd party ink vendors claiming copyright infringement, DCMA infringement and other all-out bullshit to protect their nothing-but-profit industry.

For folks that want to jump on this class-action with both feet, I’d point out that $8000/gallon ink is the reason you can buy a high resolution photo printer/fax/scanner/copier for like $150 and not $450. Once HP has it’s foot in the door at your house by way of one of it’s printers you are more or less agreeing to a subscription-based model. You continue to “subscribe” to their ink, and they will continue to allow you to use their printer. The chips in the printers and print cartridges now don’t allow you to mix-and-match them or use 3rd party sources, which makes this relationship much more subscription-like than you may realize. It does help to subsidize the cost of the printers obviously… but is it worth it to you?

Update #1: For what it’s worth it isn’t just HP; all of the printer manufacturers are doing this. I just had my Brother MFC-7840W tell me that my ink had “Expired” and it simply stopped printing. I had to go out and buy another laser ink drum.

There was still ink in the old one.

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About Riyad Kalla

Software development, video games, writing, reading and anything shiny. I ultimately just want to provide a resource that helps people and if I can't do that, then at least make them laugh.

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58 Responses to “HP Printer Ink Class Action Lawsuit”

  1. barbara September 18, 2008 at 12:49 pm #

    How does one get in the class action lawsuit?

  2. Tom Janes September 22, 2008 at 2:13 pm #

    If you want to sue the shit out of HP, I’m in. I’m sick of their bullshit, just like Lexmark’s. My ink cartridge is mine to do with as I see fit and I am being denied the right to use my own property through nothing less than Al Capone style Organized criminal operations designed only to render my personal property unusable.

    If you need help in this lawsuit, I will do all of the paperwork, including filing the RJI in a United States Federal District court. It should be prosecuted under the RICO act (Racketeering in Criminal Organizations). Doing so can afford those of us who HP has screwed up to three times the value of the ink cartridges we bought, every Goddamn one of them.

    This nonsense has gone on long enough. I write programs and many times I have to write out sources for my code. It’s got so bad that you can’t even print out two or three source code samples anymore without paying these stinking, thieving crooks $30.00.

    While I can do the paperwork to initiate the lawsuit, we will require the aid of a professional attorney as I cannot represent others in a court of law, only myself, but any attorney worth his weight in salt should be able to win this case based on the simple Constitutional concept that we are being denied our right to the free pursuit of liberty and denied our right to use our own property without due process of law.

    The very fact that Lexmark and HP don’t give users any options, or instructions on how to refill their own property is prima-facia evidence of this conspiracy to screw the general public.

    What HP and Lexmark are doing is no different

    • Sevag Dikijian October 12, 2010 at 5:01 pm #

      This is not a RICO Act case. It is an anti-trust anti monopoly case. Third party suppliers should have a right to compete their good quality inks against HPs, as long as the colors mix right and they match the HP Color scheme. HP should not shy away from their competitors. This means that this is no longer a free market enterprise and monopolies deny fair amount of work like HP.

  3. Editor September 26, 2008 at 11:14 pm #

    Guys,

    Not sure if you found this information, but to get included in the class action, first Ranjit Bedi and his lawyer would need to get people signed up to file the class action, so you might want to get in touch with him or his lawyer (I couldn’t find any contact information for you in my quick looking, sorry)

    once the class action is settled, assuming it is, you will have up to 3 years to sign up under the class action and get whatever the compensation was that was agreed to.

    Generally speaking, the compensation for the individuals is ridiculously small, the lawyers only concern is settling because he’ll take a portion (30-50%) of the per-person settlement and be fat and happy.

    So I wouldn’t expect anything dramatic out of this if they do sue and win… HP, Brother, Lexmark, etc. will fight this to the ends of the earth because it’s their golden goose.

  4. Stephen T. Snowberger November 29, 2008 at 10:12 am #

    I’M MAD AS HELL AND I’M NOT GOING TO TAKE IT ANYMORE!!
    THESE SOB’S HAVE PUSHED ME TOO FAR THIS TIME!!!
    THIS IS AMERICA DAMNIT AND I SHOULD HAVE THE CHOICE OF USING A LESS EXPENSIVE (even the “cheap” ones are outrageously expensive on a $/ounce basis) REMANUFACTURED OR REFILLED CARTRIDGE IF I SO CHOOSE!
    If they want to make their machines so they can detect a non-proprietary cartridge and give me some sort of stupid alert about loss of quality or some such B.S. that’s fine. What they should not be allowed to do is to program my machine so that it suddenly starts giving me a warning AND THEN LOCKS UP AND WILL NOT FUNCTION AT ALL UNTIL I GO BUY THEIR GROSSLY EXPENSIVE CARTRIDGE!!! THAT’S UN-AMERICAN AND SHOULD BE ILLEGAL IF IT ISN’T ALREADY!!
    I WANT TO SUE THE BAS***** AND MAKE THEM STOP!!!

    • Susan November 20, 2010 at 10:14 pm #

      Bought “Office Max” brand cartridges to “save a few bucks” – brought them home, and they both registered “empty” after being installed! Had already had them for over 30 days before actually needing them. Plus, had no way of proving that they were empty from the beginning.

      • Riyad Kalla December 1, 2010 at 9:45 pm #

        Susan, this is likely due to the chips that these manf put inside the ink casings now that have a built in timer to go “empty” after a certain amount of time regardless of the actual ink contents. These companies use a lot of shady practices to get you to buy more ink.

        • Jean S December 30, 2010 at 1:18 pm #

          How I am able to print with a “low ink” cartridge: My hp printer quit working saying the color ink was low. I disconnected the printer fom my computer and set my computer clock back a few months. Then restarted my computer and connected my printer. My printer changed it’s date back too, and now I can print again. My computer and printer are not connected to the Internet.

  5. Eric Hochstein January 5, 2009 at 7:58 am #

    I don’t like the idea of barring remanufactured cartridge use either, but I am getting very upset about HP’s practice of filling different cartridges with different amounts of ink inside of the same “value pack”.

    I have a Photosmart C6150, which uses individual color cartridges and I am amazed by the costs of ink for this printer. What gets me the most is that my printer seems to go through the Cyan and Magenta colors, as well as the Black and Yello, but doesn’t touch the Light Cyan and Light Magenta.

    The cost for the ink is astounding, and the printer uses the different colors very unequally. Thus, I have to get new black, cyan, magenta, and yellow cartridges frequently, and rarely need to replace the light cyan and light magentas.

    I currently have about 8 extra Light Cyan and Light Magenta cartridges, and always run out of the Black, Cyan and Magenta cartridges.

    Let’s use the HP Website pricing for the cartridges – we all know that we can get some limited discounts at local office stores (Max/Depot/Staples) but everything is relative here, so lets use the HP prices.

    If I need one Cyan cartridge, I can buy one for $10.99 or a twinpack for $18.99. Or I can buy the Value Pack, for $39.99.

    So, if I need one Cyan, one Magenta, and one Black cartridge, I can buy individual cartridges for $10.99, $10.99, and $19.99 (total $32.97) and get the yellow ($9.99), Lt. My. ($10.99), and Lt. Mg. ($10.99) and 150 sheets of paper, for $7.02.

    This doesn’t seem “right.” But that’s how they price it. So, I’ve been buying the value pack, and building a warehouse of Lt. Cy and Lt. Mg. cartridges.

    Well, I was wondering why the ink flow is so different in the various colors, and sure, the primaries might be used more, but it didn’t make a lot of sense.

    So, yesterday, at Staples, I started investigating more. It turns out that with the 5 non-black colors, there are different amounts of ink in each cartridge (at least those that are sold individually.) For example, the black cartridge has 10ML of ink (.33 fluid oz.) But the Cyan has only 4ML, and the Magenta has 3.5ML, while the Lt. Magenta has 5.5ML. (The Lt. Cyan didn’t even have the volume of ink listed on either the individual packaging or the twinpack.)

    So, let’s see. HP sells me a Magenta cartridge with 3.5ML for the same price as a Lt. Magenta which has 5.5ML, and I run out of the Magenta cartridge about 4x as often as the Lt. Magenta???

    I like the economics of this from the HP perspective – good business. But it sure seems like bad deal from the customer’s perspective.

    This gets more complex. HP doesn’t want people asking these questions. So they obscure the issue by measuring page yield rather than the quantity of ink that they sell. Here’s a link to their page that describes, in absolute detail, how they measure page yield.

    http://tinyurl.com/3xx9yb

    But when they sell the packages of ink cartridges, there’s really no mention that 1) the cartridges have different amounts of ink in them 2) that the ink is used in different amounts on average pages 3) that some ink cartridges will be used up in significantly different amounts of time/pages.

    I am getting very upset by the growing warehouse of light colors, and the increasing expense of the primary colors – cyan, magenta, and yellow.

    I am wondering if others have similar concerns about this, and what we might be able to do to collectively complain about this absurd situation.

    • Puzzled November 22, 2010 at 9:32 am #

      The answer is – don’t buy HP, and certainly get a laser instead of inkjet.

  6. Ray Marek April 16, 2009 at 9:51 am #

    I have a C6180 All-in one printer/fax/copier/scanner. I rarely make color copies or color prints but it tells me that a color cartrige is out of ink!. I come to find out that each cartrige has an expiration date and a chip inside that will not allow you to make even b/w copies until you replace the expired color cartrige even if the cartrige is full!!! This is like a license to steal!!!

  7. Riyad Kalla April 16, 2009 at 9:55 am #

    Ray, you are exactly right — it’s maddening.

  8. AnninJapan May 21, 2009 at 7:41 pm #

    I am also getting VERY angry about this.. Hardly use color yet it runs out..and refuses to even print black and white. Wont’ be buying HP again..even if the others are similar GRRRRRRRRRRR

  9. compatible hp toner August 5, 2009 at 1:57 pm #

    Using compatible hp toners is one way to fight this unfair practice of major printer brands like HP. And as more and more people unite against it, the more the authorities will be compelled to act.

  10. Steve Wilson August 17, 2009 at 2:45 pm #

    I have a new OfficeJet 8500 Wireless All-in-one. I just found out what Ray found out. If I run out of any of the color cartridges, the printer WILL NOT print in black only mode…even if I set Black Ink only in the printer properties. I just got off the phone with one of their idiot support people in India and confirmed this to be true. He said to replace the color cartridge. I said, “No…filing a class action lawsuit will be much more fun!” :-)

  11. Riyad Kalla August 18, 2009 at 8:40 am #

    Steve,

    That’s unbelievable… the shenanigans these guys have been allowed to execute on the consumers is really surprising. But I guess that’s what always happens when corporations go unnoticed for years.

  12. r September 24, 2009 at 12:39 am #

    I am certainly interested in getting a class action suit against HP …. I am no lawyer … but I would provide all … and I mean ALL info that helps …. I filed complaints for BBB and HP called me just today … throwing b***s*** trying to “educate” me that I need to buy a new ink and I need to understand how it works. And totally disregarded the fact that ( my other 4 packs of ink is at 100% level while my yellow ink [ likely due to the "CHIP" malfuntioning] ends up a 0 % and refuse to print ) ….
    So …. this cartridge would be a perfect example of a locking-mechanism …. and it should be good for evidence until it dry up in, what, like “right now” ? ( According to HP .. they said my ink has “dried up” …..which is certainly not ! .. and … I am saying the following cuz I think this would work.)

    1. have the ink inspected by certified lab …. that the ink has same composition of a new ink …. ( in chemical formulas / chemical compositions ) … so that HP cannot say “they are trying to prevent BAD INK ruining your print head)
    2. have the ink replaced with a brand-new purchased ink’s chip ( i.e buy a new ink just for its chip … to prove that the current ink is totally working, and it’s the chip that’s providing locking mechanism )

    …. and I suppose these evidences should be very LOGICAL that HP is imposing a LOCK !

  13. Bruce September 27, 2009 at 9:10 am #

    Hewlett Packard fights back in a lawsuit against third party inkjet cartridges

  14. bruce1953 October 16, 2009 at 3:14 pm #

    I agree with all of the above, but by pursuing a law suit would only benefit the lawyers. I would prefer to stop doing business with these bastards. but are any of the other brands better? That would be my question to the group. To make matters a little more complicated I use a Mac. Any suggestions (other then buy a windows OS) would be gratefully appreciated.

    Thanks,
    Bruce

  15. Eric Hochstein January 14, 2010 at 3:31 pm #

    Take a look at this article (dated 1/14/10)headlines “Regulators to take on ink cartridge-makers”

    http://tinyurl.com/yg94f54
    or
    http://www.chicagotribune.com/business/chi-tc-biz-ink-0113-0114-jan14,0,5604941.story

    chicagotribune.com
    Regulators to take on ink cartridge-makers

    By Steve Everly

    McClatchy/Tribune news

    January 14, 2010

    KANSAS CITY, Mo.
    – The cost of ink for your computer’s printer can rival the cost of caviar, but you won’t be able to pin down the price because the companies that make those expensive little cartridges don’t tell you how much ink they contain.

    Consumer advocates’ push for more information has been getting some attention lately, setting up a showdown between regulators and manufacturers over how the cartridges are labeled.

    Manufacturers of printer cartridges note they aren’t required to follow laws such as the Fair Packaging and Labeling Act, so they usually don’t say how much ink is in a cartridge. Instead, they prefer to estimate how many pages your printer will churn out before you need to replace the cartridge.

    That irks consumer advocates, who question why cartridges retail for $30 or more while containing a fraction of an ounce of ink that costs the manufacturer less than $1.

    The National Conference on Weights and Measures, a group of state officials, plans to take up the issue at its meeting this month in Nashville, Tenn. A decision by that body can have effects nationwide.

    “It’s time to sort all of this out,” said Max Gray, chief of Florida’s Bureau of Weights and Measures, who originally submitted the issue to the national group.

    The industry has told weights and measures officials they can expect a fight.

    Lexmark International Inc., one company that sells the cartridges, argued in a recent letter that disclosing ink volumes would be misleading to consumers. The company argues that the cartridges, which it describes as micromachines, can use varying amounts of ink based on print quality and the amount of ink deposited on a page. And the cost of the ink is only a small part of a cartridge’s cost, the letter said.

    The letter goes on to note that for decades, ink, including that in ink cartridges, has been exempted from labeling laws.

    But that position was rejected by the National Institute of Standards and Technology, which has a unit that helps oversee weights and measures laws. Ink cartridges need a statement of “liquid measure” to comply with regulations, the institute said.

    Critics say that telling consumers only the estimated number of pages a cartridge will produce doesn’t give them enough information. The industry standard allows the page count to be off as much as 10 percent, and there is no standard for the number of photos a cartridge will produce.

    Manufacturers say the page counts have to be used carefully. The test involves printing pages of graphics and text until they begin to fade. Hewlett-Packard Co. says that actual page yield depends on the “content of the printed pages, frequency of printing, ink used in printer setup and other factors.”

  16. Daniel Peterson February 22, 2010 at 8:27 pm #

    This is interesting stuff! .. One thing I just noticed (and it prompted the search that led to this thread) is that my HP C5180 will send up a prompt that says that I am “out of magenta”, and it will give me the option of continuing printing only in black and white, or simply canceling the print job.

    SO.. I am not able to continue either using just the other available colors, or continue the print job using what is left of the magenta. But my earlier Canon color printer, did allow me to keep going and try my luck!

    I have been suspecting that the magenta cartridge in this example is not actually out of ink completely, and I could probably keep going. In other words, I would like to actually see the faded less colorful results before I change the cartridge.

    Does anyone know the work around to keep printing in color with the “said” depleted cartridge?

    • Riyad Kalla February 22, 2010 at 9:13 pm #

      Daniel I don’t actually know a way to keep printing with “what’s left” — that’s by design though. I don’t know if it’s an issue of working around it in software (driver settings) or the hardware itself (or firmware on the device) is configured to choke when any color is low regardless of what’s left.

      I think this is just “the nature of the beast” sort of situation.

  17. Anonymous April 9, 2010 at 12:45 pm #

    $8000 a gallon? It’s incredibly expensive. http://www.lastoffer.net/blaekpatroner

  18. Sugar July 4, 2010 at 2:34 pm #

    Well, that’s the end of a fine relationship. My old hp works fine. NO end of cycle chip. Next will PROBABLY be the kodak. cheap ink. Printer is a tiny bit more expensive, but relative to HP costs, MUCH cheaper in the end.

    THANK you HP for getting me out of your clutches. :-)

  19. Sandra August 6, 2010 at 6:53 am #

    I really need to get in on two different suits on HP. 1. The ink cartridge problem. 2. I own a tx 1000 notebook I paid 1300 for and it is not worth nothin it died a couple months after it made a year old. I hate hp and I want my money back not just for ink products or notebook but the stress and problems it cause me at home for buying junk.

  20. Mark Grimes August 19, 2010 at 11:25 am #

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    • c hawks November 11, 2010 at 8:15 pm #

      fuck you you stupid opportunist!!!!!!!!!!!!!!GO TO HELL AND BURN WITH THE REST OF THE CORPORATE THEIFS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

  21. Terry Wigfield August 19, 2010 at 11:22 pm #

    I recommend filing a complaint with the Attorney General in your state. They will send this complaint to HP and you will get a higher level support person. They still won’t do anything. Keep track of thier replies. Keep filing complaints to the attorney general. If they get enough complaints then they will get involved with the company. Squeaky wheel gets the grease. I too am so pissed off at HP I will do anything to cause them some of the pain they have caused me.

  22. Mellisa Mushtaq September 1, 2010 at 7:08 am #

    Hey I was looking for valuable knowledge on inks for superwide printers. Your site was listed on Google in this category, you have an interesting site.

  23. Big Bird September 15, 2010 at 5:30 am #

    Has anybody checked into the software that you have to load to run the HP printers?
    I don’t know about you but I have noticed certain “quirks” about my cheap F335 all in one.
    1) To start you are instructed to disable your anti-virus,(which usually contains anti-spy-ware,and anti-Malware with it…Don’t you wonder why ? Take a Revo Uninstaller form CNet.com and uninstall the software in the 4th mode then count the left-over stuff that’s left
    behind,(I counted almost 8,000 leftover “BLOATWARE” entries !) And all has a purpose to do. 2) I’ve been refilling my cartridges for a long time and found ways to get around the ink level guessometer but after a short while I get error signal’s and excessive calls to Align the print cartridge, automatic printing excessive “alignment pages you don’t want or need using
    ink and paper resources up! 3)The programs “HP update” frequently asking to “check for UPDATES “and sends out more data then it receives,this is true too for the “Participation program” and “HP supply”, If you don’t load the programs it tells you that it MAY NOT work correctly and after a short while You’ll have to uninstall and reinstall to get it working.(Suggest you REVO it out to get the bugs and “hidden” upgrades out too.
    4)Why should you have to disable your security before installation? So your security thinks it’s an OK program that it was approved by you. Security companies and program developer’s have rule’s or guideline’s to follow in order to keep spyware,adware,and malware out by how it act’s inside, If a hacker wanted to screw up your computer,are you going to disable your security protocall’s and give him the password? I think not.
    P.S. when this finally becomes broken or totally unusable I’m gonna shell out a little bit
    more to start and get a Cheap Kodak PSC,for now ink cartridges are about 1/2 the price
    and larger (more ink capacity)then my present HP21 & HP22 cartridges.

  24. Dennis November 15, 2010 at 2:01 pm #

    A Proposed Settlement has been reached in three class action lawsuits involving certain HP printers. The most a single claimant can get is a $2.00, $5.00 or $6.00 (USD), depending on the specific printer owned, against the next ink purchase from HP’s online store after agreeing not to file any further law suits against them for the same complaint.

    The details of the settlement and who is eligible to file a claim can be found here: https://www.hpinkjetprintersettlement.com//Default.aspx

  25. Stan November 16, 2010 at 3:18 pm #

    Settlement? I was emailed about the class action suit. As others have already mentioned, the only ones to get anything out of it are the lawyers. Consider –
    1. the claimant gets phony money that can only be spent at HP website – just what we all want eh?
    2. the total amount HP will payout is $5,000,000. What’s that to HP? And, people will have to spend more money to take advantage of these foolish 2,5 and 6 edollar credits.
    3. HP is getting a sweet deal contacting all these customers and luring them to their own site.
    4. HP will get more advertising from this than the 5 mill + 2.9 mill the lawyers get. Cheap exposure. It wouldn’t suprise me if HP thought of this – some marketing wiz.
    5. Not only are these benefits for HP but the class action suit will free them from any liability for their greed over the last twenty years. Too much benefit for HP.

    The reasonable action is to boycott HP printers.
    The court ought to chastise both HP and the lawyers for this sweet deal that only hurts the customers who have suffered HP’s tricks. They should throw them both out of court. There will be no justice for customers. Simply don’t buy HP printers.

    • Kyla White June 12, 2011 at 4:32 pm #

      You can also go ahead and report them to the better business bureau.

      I wish there was something more serious being done too, mine is a scanner printer and the scanning is also disabled when the chip comes up and says “this is not a genuine hp cartridge” when I got re mfg. one, I did not know they would not work. Also if the printers won’t allow their use why is Costco still selling them? Printer works now that I paid hp but they are charging twice as much for the ink as they were 2 months ago, making the cost of one black ink up to 45.00 now.

  26. Janclaudette & Melissa November 16, 2010 at 3:56 pm #

    Re: HP PRINTERS- LASERJET 3180, LJ 3050 ( Q65048 ), OFFICEJET 5510V, PHOTOSMART C5550……….
    PROBLEMS BEGAN W/ LJ 3180 WHICH WAS “REPLACED” BY HP THREE TIMES AFTER ALMOST 16 HOURS ON THE PHONE (VARIOUS CALLS) W/ TECH. SUPPORT. THE THIRD TIME WE DID NOT EVEN “RECEIVE” OUR SAME 3180 PRINTER. INSTEAD HP TOOK THE LIBERTY W/OUT PRIOR NOTICE TO US AND SENT US THE (P.O.S.- PIECE OF S**T) HP LASERJET 3050 (Q65048) NO LONGER AVAILABLE. *NOTE* NEITHER OF THESE TWO PRINTERS ARE LISTED IN THIS CLASS ACTION SUIT! WHY? WE KNOW NOT!
    OUR 5510V IS NOW ONLY USED FOR FAXING, HOWEVER, IT WILL NOT “SEND” A FAX IF THE INK CARTRIDGES ARE EMPTY! B.S.!
    OUR PHOTOSMART C5550 CONSTANTLY REVEALS A “LOW INK” NOTIFICATION AND INK CARTRIDGES ARE REPLACED LIKE AN OLD TRUCK USES OIL! IT IS PRIMARILY USED FOR PRINTING PHOTOS AND AT THE COST OF DECENT PHOTO PAPER WE WANT TO ELIMINATE THE RISK OF WASTING A SHEET WHEN A CARTRIDGE ACTUALLY “DOES” RUN OUT. INCIDENTLY, THIS PRINTER USES (3) INK CARTRIDGES; COLOR, BLACK AND PHOTO COLOR. ALMOST $100 TO REPLACE ALL THREE! ALSO, THIS INK “RUNS” AND/OR “SPLOTCHES” ON A PHOTGRAPH IF ACCIDENTLY SPLASHED WITH WATER/LIQUID. WE DISCOVERED THIS WHEN ONE OF OUR PARROTS BATHED AND SHOOK OFF NEAR PHOTOS THAT WERE DISPLAYED FREELY W/NO FRAMES BY A CLIP SYSTEM. I SUPPOSE IT WOULD BE SAFE TO SAY THE HP INK IS “WATER SOLUBLE”. I’VE YET TO FIND ANY “FINISH COAT” TO APPLY TO MY PHOTOS ONCE PRINTED TO PROTECT FROM THIS. IF ANYONE HAS A SUGGESTION FOR A “FINISH COAT”, IT WOULD BE WELCOMED. IN OUR OPINION HP HAS CREATED A “MONOPOLY” FOR ITSELF AT THE EXPENSE OF IT’S CUSTOMERS! WHAT HAPPENED TO THE VALUE AND SATISFACTION OF ONE’S CUSTOMER? NOW THEY TAKE ADVANTAGE OF THOSE WHO PURCHASE THEIR PRODUCTS AND BASICALLY HAVE SET US UP FOR EMBEZZLING OUR HARD-EARNED DOLLARS WHILE UNDER OWNERSHIP OF AN HP PRODUCT!

    MAY SHAME FALL UPON YOU HEWLETT-PACKARD!

  27. Dennis November 18, 2010 at 1:56 pm #

    Note that this is a proposed “settlement” of the class action lawsuit rather than an actual verdict against HP. HP does not admit to any wrongdoing or liability. To make the law suit go away, they offered to set aside up to five million dollars toward the e-credits, only redeemable at their online HP store; to pay up to $2.9 million toward the claimant’s attorney fees and expenses; and include additional consumer information and disclaimers. The originators of the class action lawsuit will receive $1,000(USD) each. However, “HP is not obligated to provide $5,000,000.00 in e-credits unless there are sufficient Claim Forms to reach this $5,000,000.00 limit.” In return, all claimants who accept the settlement may not file or join any further law suits or claims against HP for the same or similar complaints.

    Over all, it would appear to this consumer that the attorneys and HP will be the only real victors in this settlement. HP can easily make up that $7,903,000 by pretty much doing business as usual selling their obscenely over-priced inks. They already retain their own army of attorneys for just such situations. Two to seven dollars each for all of us end users is pittance considering all of the waste, aggravation and expense we have incurred using their products. Other than being a minor irritant to HP, I see little justice forthcoming from this.

  28. kib November 18, 2010 at 3:08 pm #

    Don’t buy an HP All in One Printer. I have an HP OfficeJet 8500. First let me say that I have owned three HP printers since 1987. This is my last one. Let me count the ways HP rips off its customers besides the ink cartridge issue.

    1. The paper doesn’t feed sometimes. The pritner will say “out of paper” when the paper bay is full.

    2. You have to have all FOUR expensive ($30 each)color ink cartridges by your printer at all times. When one of the four ink cartridges says, “out of ink”….the whole printer shuts down.

    3. It’s impossible to just print only black ink without going thru a series of clicks. There is no default for just black ink. HP is sneaky is that they have a “Print in Grayscale” box. The drop down menu says, “High quality”…but underneath it…is the hidden box that has “black only”. You have to make 7 click(yes, 7) to get to this “black only” box. And EVERY TIME you print a B&W documents….you have to go thur this exercise again because HP defaults back to color production. Since 70% of what I print (and most everyone else) is B&W letters, etc….it’s too cumbersome. It took me 2 months to figure out that HP’s “High quality” black…leaks out other colors when it prints. I couldn’t figure out why my color cartidges were getting low. It was because the “high quality” black is spitting out other colors too. More color used….more ink cartridges to purchase. I called HP to ask if I could default to just black…and go thru the gyrations when I wanted color…and they said it couldn’t be done.

    4. HP printers spits out messages and recalibrates all the time. I can’t tell you how much time I have wasted waiting on the printing….just to print out a few B&W documents while the printer is cleaning the heads…and going thur all kinds of noise and gyrations on its own. This did not happen with the last three HP printers I had. 5. When a color cartridge goes out and replaced, it takes 3-4 minutes for the printer to recalibrate for printing. It’s frustrating to sit there are wait for a printer to get ready when you have B&W documents to print. 6. I took back my HP cartridges to the local office store to get a recycling rebate….and the rebate on my receipt was .01. Yes, one cent!!!!! Go figure. They just want the cartridge back so you can’t refill it. Nothing to do with the environment.

    HP bean counters are running the printing division now…HP is no longer in the Printer business…..and they think they can fool the consumer. They are only in the ink cartridge business…..and they have lost my loyalty. My next printer will be Kodak. I think they have found the Achilles heels of HP and all the other “Printer” companies who are ripping off customers with the endless purchase of color cartridges.

  29. Terry Wigfield November 21, 2010 at 9:53 am #

    I have converted my Business jet 1200, officejet 9100 and officejet pro 8500 with Continuous inking systems. I never have to buy cartridges, and have LESS problems. No warning ink is empty and other problems associated with HP’s cartridges. The CIS cost about $100 and ink runs about $50 a quart. Yes $50 a quart. I do a lot of printing and saved the cost of a printer in six months.

  30. Nancy Z December 1, 2010 at 6:09 pm #

    Think HP is bad, try Dell. Shortly after purchasing my new Dell computer, I received a call from Dell offering me their wireless all-in-one printer for the amazing price of $79 with no shipping charges. I specifically asked about the ink. The Dell salesman assured me the cartridges were refillable. Lo and behold, the cartridges I received with the printer were one-time use only…not refillable. I proceeded to purchase refillable cartridges. They ran out of ink so fast, we thought sure they must have been defective. We called and complained. They sent us a new cartridge. I kept track of how many pages we were able to print. Get this…only two, yes, two pages could be printed per cartridge. Which made the cost of printer ink per page a grand total of $31. These were not ink intensive pages, just regular type. RIPOFF. I get that the cheap printer is the corporate hook into the expensive ink habit, but come on….it’s just plain wrong.

  31. Aissatou Bah December 29, 2010 at 10:07 pm #

    Any updates or links to participate…. PLEASE ALL I have to say is I have 3 printers and 2 don’t work, and they’ll end up in a landfill in Africa somewhere, because large corporations work towards destroying the environment and our pocket. And when I call to get tech help, they tell you they only intend for it to last 1 year, so I am sorry.

  32. Aissatou Bah December 29, 2010 at 10:12 pm #

    Send me an email or link at Aisateric gmail com, let’s show these people we are strong, concerned and powerful….Power to the people, lets go for Canon too…20 dollars of ink for 50 pages is highway robbery, the paper won’t even load through the feeder anymore.

  33. Flieksclose February 20, 2011 at 8:16 am #

    thanks for this nice post 111213

  34. madashell February 28, 2011 at 6:34 pm #

    You will never guess what they do now. I just bought a new printer and I refilled my ink. I got an error message that my printer warranty was void and they removed my software from my computer. I also am not able to add another printer, they really screwed it up. I bet they don’t admit to it! Anyone want to sue….let me know!

    • Riyad Kalla March 1, 2011 at 7:27 am #

      madashell, shit I have never seen that behavior before, that is incredibly aggressive! What kind of printer do you have?

  35. celine March 24, 2011 at 2:34 am #

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  36. lens March 25, 2011 at 3:04 am #

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  37. cindy March 31, 2011 at 5:37 am #

    Hey Everyone;
    It;s not just HP doing this. Kodax is doing it too. Also Canon. I bought a Kodax printer to replace my Canon because I thought there was something wrong with it. Now the Kodak has shut down and won’t print even after I refilled the cartridges. Still says ink cartridges need replacing. I have contacted Kodak but so far no response. I will contact BBB next but don’t expect much from them either.

  38. Terry Wigfield March 31, 2011 at 6:01 pm #

    I bought an HP Officejet Pro 8500 printer in June. Worst printer I have ever owner. It now has gone through 5 sets of printheads. Cartridges only print 1/3 to 1/2 of the pages from my old HP Officejet. HP refuses to tell you how much ink is in cartridges. Plus printer cleans printheads 5 times a day. Also is always running out of paper. To fight these large companies I rcommend filing a small claims lawsuit yourself To file the suit you will need to file with the lawyers on file for HP in your state. When I have called HP to ask th9s info they refuse to give. They are now in violation of law as they are required to provide this info to you upon request. Now file you lawsuit-it only cost $15 in MD. (you won’t win but it sure is rewarding to watch them send their $300/hr suits in to fight). HP sent me a replacement printer which had cut ink lines and leaked black ink all over my carpet. They refuse to take any responsibility. Printer sitting over in corner.

  39. GREGPEPEN June 20, 2011 at 10:45 pm #

    JUST BOICOT HP TELL EVERY BODY IN STORES. HP PRINTERS ARE PROGRAMMEND TO MAKE YOU WASTE INK. IT IS NO WAY YOU CAN STOP A PRINTER PRINTING, HIGH QUALITY PRINTING IS EVERY TIME SELECTED. HP MAKE ME WAIST TIME. BASTA I AM THROWING THIS JUNK TO GARBAGE AND GOING TO CANON. HOPE HP PEOPLE CAN READ

  40. cloo August 27, 2011 at 11:14 am #

    My HP colour inkjet was working perfectly well. Until I downloaded an update. Suddenly it claims there is something wrong with the ink, that it is low, or that it can’t read the level of ink. I opened up the printer and there is ink splatter on the inside. How could an HP update kill a printer? No idea, but it did!

  41. Dennis August 31, 2011 at 5:02 pm #

    HP recently announced that it is getting out of the consumer computer hardware business and will concentrate on business software. Wonder if that means they will also be getting out of the consumer inkjet printer and ink business as well.

  42. order ink June 12, 2012 at 8:43 am #

    Beware of cheap products other merchants that can leak or damage your printer. Very accurate blog posting. ^_^

  43. Discount printer ink hp from Inkjetsuperstore September 19, 2012 at 7:24 pm #

    Business is business. I think such strategies by this companies only prove that they only care about themselves and don’t care about their clients. If they want to avoid their consumers to used discounted cartridges i think they better do something to lower their price on cartridges so that people will continue to buy their products. This is just an opinion.

  44. Francis Silva June 17, 2013 at 1:37 pm #

    Same shit here. Without cartridges my HP C6180 (HP: spanish acronym for Hijos de Puta) doesn’t even scan!!! This really pisses me off, because they are full, just oudated!
    Coders, please create new drivers/firmwares for our machines to bypass the chips. If i want to damage my house, car, my laptop I can. Not my HP printer? I think i’m gonna complain to the EU office in Lisbon. F*****s!

  45. Zup June 25, 2013 at 3:03 pm #

    I bought a new all in one hp printer.
    In about one month the cartrige said it was low so I refiled it
    2 days later the entire printer shut down with a empty ink cartidge message.
    I called and got some total MORON in INDIA after an hour on the phone she diconnected the call.
    I called back and got another MORON in INDIA. all he did was say over and over again that I needed to buy new cartriges. I explained they are all FULL and he said theycan not be refilled by anybody they need to be replaced.
    well guess what HP you just lost a customer for LIFE.
    I returned my printer for a full refund and purchased a competitor that is not breaking the law like HP.
    This is my property to do with as I wish and that includes suing HP for rackaterring and monopolizing the printer cartrige industry.
    Not only will I not give them my business ever again but I will be sure to start another class action lawsuit.
    I guess the billions they are currently being suid for and the past lawsuit did not get their attention.
    THIS IS AMERICA…NOT INDIA.
    I expect a lot more from this company.
    SHAME ON HP!!…….all that means to me is Hammer the Printer.
    see you in court!!!

  46. Kathleen Mullins July 24, 2013 at 5:18 am #

    My problem is this: I bought my HP 6600 series printer after the fact, in other words the class action law suit had already ended. How were they able to keep selling the Printers that were in question?
    At this point I really don’t care anymore, but would appreciate any help on the purchase of good quality printer.
    I know other companies are doing the same thing, but with so many years with HP they’ve lost my loyalty.

  47. Mishi February 27, 2014 at 4:32 pm #

    I bought HP OfficeJet G85 in 2001 for $550 and I used that all in one printer without any major issue until March 2011 before it gave up completely. I bought HP OfficeJet Pro 8500 e all in one in 2011 and that was working fine until last month (of course I had to buy new ink many times) and then all of a sudden I had issue with printheads and printouts started to losing color. I searched around, read many articles and tried to trouble shoot according to HP guidelines and yielded no result but waste of ink and messages with replace ink cartridges. I did installed new one ($95.00) and tried to clean the printheads. I wasted half of that new cartridges, and then customer services in HP and ended up with someone in India who told me that even if you replace printheads, your printer might not work though you can get upgraded with newer all in one printer for $150. I asked them if they could send replacement printheads and he said they will cost each @ around $75.00, and advised better buy a new one. I gave up on him and left the printer for a week with no printouts. Today I checked that its showing that all color ink cartridges are dried and XL black ink is also more than half gone. I read comments and wondering which printer should I buy that could last a bit long (obviously no HP). My kids use printer for homework assignments and require color printing. Any help appreciated. thanks

  48. David Vis October 7, 2014 at 7:44 am #

    Just discovered I can’t use reasonably priced ink cartridges in my HP 6600. At least, I thought it was my HP 6600, but it seems like HP still considers the machine theirs since I cannot use it as I see fit. I will not buy replacement cartridges from HP — it’s price gouging. I will run it dry and then have the pleasure of driving a stake through it. And I will not buy another HP product. Ever.

  49. Terry Wigfield October 7, 2014 at 11:39 am #

    I have several HP printers. All have problems with printheads. While HP has support, just try to get them to do something. I sent one in for replacement, the replacement did not work and had cut ink lines which ruined my carpet and printer stand. So I purchased a Brother WP-4540 and then purchased a continuous ink system (CIS) for it. The cartridges have plugs you remove and fill. A liter of ink cost $35 to $50. There are numerous places you can purchase just make sure you get the re-fillable cartridges and not the tank with ink lines. Cartridges much easier to fill and maintain. Keep your original cartridges in case you need warranty service. I can’t remember where I purchased, just google continuous ink system/brother

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