eBay – Sellers Cannot Give Buyer Feedback

I saw this today when I was directed to the feedback page to leave feedback on the seller that I just bought a Herman Miller Aeron from (great experience). At first it caught me off guard, my gut reaction being something like “Feedback has been limited?! WHAT?!”

but then I thought about it, and remembered a few other Aeron auctions I had seen where the poster of the auction had actually had the (IMO) audacity to add something equivalent to:

All auctions are final. Positive feedback is expected. No feedback will be given to buyers until positive feedback is received.

and it dawned on me why this change is so good… it weeds out the shit-bag-sellers on eBay that bully buyers into leaving positive feedback even when they don’t want to, for fear of ruining their own reputation.

I know I had a perfect feedback record, but not that many feedbacks… so if I leave negative feedback for some asshole vendor that has 10k+ feedbacks, it won’t do anything to him, but his negative feedback to me as retaliation would wreck my reputation.

When I originally heard the news that eBay was going to make this change I thought it was a bad idea, but now after seeing it in action I think it’s a great change.

So for buyers that are prompt with their payment and good customers, you can expect them to have a high score. As is typical with eBay, you should always be wary of people that have less than 10 feedbacks because they are either brand new or suck balls, and that still applies here.

Tags: , ,

About Riyad Kalla

Software development, video games, writing, reading and anything shiny. I ultimately just want to provide a resource that helps people and if I can't do that, then at least make them laugh.

, ,

9 Responses to “eBay – Sellers Cannot Give Buyer Feedback”

  1. ignatzh May 30, 2008 at 9:45 am #

    You obviously don’t sell on Ebay, otherwise you’d see how easy it is for buyers to screw sellers now and get away with it.

  2. tdod May 30, 2008 at 12:22 pm #

    What is this thing called Ebay?

  3. Riyad Kalla June 1, 2008 at 9:30 am #

    Ignatz, I have come across my fair share of both shady buyers and sellers… But in most cases you can tell when someone is trying to dupe you I think. Can you give and example of ways that buyers can now ruin sellers on ebay that wasn’t there before that you are seeing used?

  4. U R Wrong December 9, 2008 at 2:03 am #

    “it weeds out the shit-bag-sellers on eBay that bully buyers into leaving positive feedback even when they don’t want to”

    As an eBay seller for the past 8 years, I have come across MANY shit-bag-buyers who leave negative feedback for no f-ing reason. I sell all new products. I package my items perfectly (because I have a mild case of OCD that prevents me from packing anything in a less than perfect manner.) I have received 8 negative feedbacks from 8 assholes who left that feedback for no reason. At least back in the day, I could respond to the negative feedback with a negative feedback of my own WARNING other sellers not to do business with said shit-bag-buyer.

    Just last week I received an unwarranted neg from a buyer who refused to respond to any messages. After sending him a FULL refund as well as a second item, I asked him to revise the feedback he left. He did so by leaving an even more dishonest negative feedback than the first.

    Your article is extremely short-sighted and puts sellers in a bad light. From my point of view, the real shit-bags are the buyers.

  5. Riyad Kalla December 9, 2008 at 3:02 am #

    U R Wrong,

    I think the reason eBay made this change is because a few months later they agreed to allow listings from big Brick and Mortar companies — so I see this move as a way to empower buyers a bit more.

    In your case (as a stand alone seller) I can see how this move was a really negative one. Sorry to hear about that.

  6. Kevin Nelson February 20, 2009 at 8:32 pm #

    Sellers may not be able to leave negetive feedback, but they can sure leave buyers unpaid item strikes against buyers. My current situation is I just sold a Mego World’s Greatest Super Heroes lot for $200.00, but Paypal is holding the funds until the buyer recieves the package. I also recently won an auction for a vintage Evel Knievel figure/stunt cycle. I let the seller know that I’ll pay for the EK stuff when Paypal frees up the funds. I get three messages in row(two out of three are typed in all capital letters) basically saying he’s going to relist the items. I replied and basically told him that between my regular job, getting caught up on bills, and getting a few items shipped, I haven’t had time to respond within a 24 hour period(I don’t drive, so I have to rely on what little public transportation we have where I live). Personally, I think this guy’s an idiot, but I didn’t tell him that. There are scumbags on both sides of the fence. What do I know? I’m just a janitor who collects and occassionally sells vintage action figures & toys online to make some extra cash inbetween the regular paychecks.

  7. Riyad Kalla February 20, 2009 at 9:05 pm #

    Kevin,

    Very true… no system is retard-proof. I sold someone a game on Amazon Market place… they claimed they never got it, I have no proof to suggest otherwise so I gave them a full refund no question asked… so he proceeded to demand a full refund in 3 more emails (all after I actually did it)… I wanted to pull my damn hair out.

  8. Cindy October 1, 2009 at 5:51 pm #

    As a reputable Ebay seller, I’ve had a few totally unwarranted negatives from asshole buyers who seem to think, and correctly so, that they have all the power on Ebay. The power to point out an asshole buyer with a return negative feedback has been taken away from the seller. So much for Ebay’s “seller protection”. And think about it, it’s LESS for Ebay to do, to have to mediate. They get to do nothing at all. For them, it’s all about making money, and mediating does not make them money. The only thing I can think of to do to “return the favor” is to wait a little while, and then purchase something inexpensive from the offending buyer, then leave a NEGATIVE feedback on it, for no reason, just as they did. Eye for an eye. This only holds true if the buyer is also a seller. Other than that, you can put them on your “blocked bidder” list, and realize that selling to assholes goes with the territory, as obviously Ebay doesn’t have time to care.

    • Riyad Kalla October 5, 2009 at 8:39 am #

      Cindy that is maddening to hear your situation. I’d done a bit of selling on eBay and Amazon market place and have about a 1-to-20 ration of sales that go off swimmingly before interacting with someone that is a complete douchebag.

      eBay’s policy change is absolutely in line with what you said — they are profit centric. Everything they’ve done over the last 10 years have focused on expanding the profit scope more and more, community-be-damned. It happened 2 years ago when they finally allowed retailers (Target, Sears, Macy’s, etc. etc.) to MASS-list products on eBay, flooding out legit auctions.

      I think the common complaints against PayPal also speak to that as well — all policies around profits, profits, profits.

      I generally use Craigslist or Amazon Marketplace when selling just to spite eBay, but in your case I realize it’s your business and you dont’ have that choice — I would suggest you contact them, but given how many small businesses spoke up against this policy change and were ignored, I don’t think it makes a difference at all =/

Leave a Reply


− six = 0