Class Action Lawsuit against Sony for “Green Haze” or “Green Blob” SXRD Problem


Welcome! This post was written years ago when people first started discovering the “green blob“, “yellow haze” or “blue tinge” discolorations on their 50″, 60″ and 70″ SXRD rear-projection HDTV’s from Sony. Years later (and many updates to this story as we went through the discovery process together) it was discovered the optical block in the Sony SXRD sets was faulty and distorting over time, causing the discoloration. Sony denied this vehemently all the way to a class action lawsuit that they settled, offering an extended warranty (until Oct of ’09) to all owners for a free optical block replacement. 2009 has come and gone and Sony TVs are still failing all over the place. More recently people have discovered that Sony (fairly regularly) will now offer replacement TV sets at discounted prices to people that call. For the most part the first TVs offered tend to be smaller (46″) and older (500 series LCD) and only with some persistence are people being offered newer or bigger replacement TVs from Sony – all at a discount. All the updates below try and summaries all those changes over the last 4 years every time a new piece of information was learned. I hope it helps!

Update #12: If you are planning on calling Sony and negotiating a replacement TV and they only offer you the 46″ model and nothing bigger (and you want something bigger and are willing to pay an upgrade cost) try emailing “Sarah” directly at to get your issue ironed out. Reader seventhseal had to go that route to get a higher end replacement offered to him.

Update #11: User BP called Sony about a repair, Sony offered him 2 replacement TV choices:

  • 46″ LCD for Free (or)
  • 55″ LCD KDL55EX500 for $525 + Tax

BP asked why he wasn’t being offered a 60″ replacement for his 60″ SXRD that was ruined and the Sony rep told him it was a “take it or leave it” deal and he had 7 days to make up his mind.

BP hung up and called back the next day. He got a new customer service rep on the phone who offered him a 60″ KDL60EX500 for $150 + tax and was confused why the previous agent hadn’t told him about this.

If Sony is offering you a bunk deal when you call, hang up and try again another time to see if the deal improves! Thanks to BP for that information.

Update #10: User Mark called Sony and confirmed that the “Green Blob” is now part of a official recall from Sony who will send out a repair company to confirm the issue with your set and order the replacement part in 2 weeks to repair it. He did clarify that you cannot take “no” for an answer and just keep pushing. Here’s his reply with phone numbers for Sony and the repair shop:

I contacted Sony at 239-768-7604.

Sony has made the green blob an official recall of all affected TVs.

A&G National Repair (Which turned out to be Sears)comes to your house, verifies the model number, and the part is shipped to your house within 2 weeks. Contact them at 800-659-7060.

When you chat with Sony, don’t take no for an answer.

Update #9: User Eric provided an update link to learn more about the class action coverage and which sets are effected:–esupportsonycom-perl-news-itemplnewsid277templateid1regionid1KSMFlag7370&sliceId=&docTypeID=DT_NEWS_ALERTS_1_1&dialogID=82614236

Update #6: Leo called Sony demanding a replacement and Sony replied that they only thing they could offer is a repair. Upon further pushing Leo was told that he could write the Executive Review Committee with his concerns. Here is the contact information courtesy of Leo:

Executive Review Commitee
12451 Gateway Blvd.
Fort Myers, FL 33913.

They asked me to include the following:

  1. Request to commitee
  2. Model and Serial number
  3. Copy of bill of sale (or note on letter that I cannot provide one)
  4. Reference number (i got this from CS) and
  5. Telephone, email and home address.

The hope being that if enough people write with their complaints of the settlement, Sony might rise to the occasion and do something more (offer replacements?)

Update #5: The pending terms of the settlement were posted by long time reader DOBI below:

I just read the pending Class Action settlement on Sony’s website;
This is really good for us who have these problem TV’s… Did you realize that SONY has extended all in home warranty service until June of 2009? And, if you own or received one of these XBR50 or XBR60’s you are part of the Class Action. You needn’t do anything to join it. You can Opt out of the Class Action, but who in the world would want to do that?
Look at the benefits;
What benefits does the Settlement provide?

  • A5. Currently the Settlement is still pending final approval by the Court presiding over the case. If approved, the Settlement provides for Sony to offer the following benefits, with proper documentation:
    • An extension of the limited warranty to provide in-home service or replacement of the optical block in your Television until June 30, 2009, and special benefits in fulfilling this warranty extension.
    • The refund of expenses incurred to replace the optical block in your Television.
    • The refund of money paid after July 15, 2006 for an extended service plan for your Television from Sony or its extended service plan provider, Service Net Solutions, and cancellation of that extended service plan, if you so choose.
    • The refund of money paid to Sony for the exchange of your Television for an XBR2, A2000, or A2020 SXRD model television, if you required more than one repair of the optical block in your Television.

I have read on this Blog that some of you had your sets exchanged for another model and you had to pay a cash differental… Guess what.. You get your money back if I’ve read the Settlement correctly.
The best thing to me is, that SONY has extended service on these stinkers until June of 2009. We had our first OB replacement just a couple of weeks ago with the new improved OB.. Lets hope?
IF things go sour again, we have more time to contact SONY about it..
Read the Settlement, I didn’t know it exsisted until last night!

Original Post:

More information on the green discoloration issue on the Sony SXRD sets, it seems there is a class action lawsuit against Sony for this! I feel this is a good move, it is too easy to find a set having this problem for it to be a fluke and so far the only word from Sony about the issue that is reported over and over and over again by users and warranty technicians is that “there is no issue” or the most they acknowledged is so far as is a “warm up issue”, sorry, no it’s not.

Anyway ‘sourcery’ was given permission to post the lawyer’s contact information to the Sony A2000 thread that is handling the class action lawsuit, his information is as follows:

Robert I. Lax, Esq.
Robert I. Lax & Associates
535 Fifth Avenue
21st Floor
New York, New York 10017
Tel: (212) 818-9150
Fax: (212) 818-1266
rlax (at) lax-law (dot) com

According to ‘sourcery’ Robert is most interested in speaking with Sony technicians or folks that have spoken to Sony representatives about the green blob issue to hear how it was described from Sony’s perspective to the person or technician.

If you suffer from this problem or have information for Robert, feel free to contact him. (Digg this)

Update #1: Sony have a QA process problem? Yes it seems so. Sony was the producer of all the batteries that Dell just recently had to recall because a few of them were blowing up. Keep up the good work Sony.

Update #2: Robert Lax, the lawyer handling the Class Action Lawsuit has sent notice that the website is now online:

Update #3: John W. has posted a new Sony Support URL for their FAQ system that declares extended support for XBR1 sets as well as Sony reimbursing any out-of-pocket expenses owners may have spent fixing their XBR1 sets.

Update #4: Ken has updated the comments to say that his XBR2 is already showing a yellow stain. So it seems the verdict is in and the XBR2 did not completely correct the issue.

NOTE: Updates 5 & 6 are at the top of the post

Update #7: Greg Witham, in the process of writing his own script for a YouTube video of how best to destroy his Sony TV, provided a link to a YouTuber that has already done so… by taking it out into the desert and shooting it to death. While we wait for Greg’s video, here’s gwamba’s:

YouTube Preview Image

Update #8: Got sent this video from The Onion, for all the Sony-haters out there, it’s hilarious:

Sony Releases New Stupid Piece Of Shit That Doesn’t Fucking Work

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1,692 Responses to Class Action Lawsuit against Sony for “Green Haze” or “Green Blob” SXRD Problem

  1. Steve B April 26, 2009 at 6:35 am #

    So much for my great experience with replacement. I posted here on March 27 thinking we would get our TV fixed right away. The tech from local company Qualserv took weeks to get out to the house. Cancelled last minutes twice, didn’t show, broken promises to call back. Gave up a week ago Saturday and called Sony. They gave me another local company to work with. Before I could call them the service tech called and said he was on his way. Seemed like a nice guy. After the install I noticed some strange colors. Well, the green blob is back. Part of the screen is also pink now. Going to call Sony again to ask about replacement.

    Word of advice. Make sure you go to grey screen after install and take a good look. If you have issues, tell them you want another optical block.

    • Mark Gallipoli March 1, 2010 at 12:55 pm #

      I contacted Sony at 239-768-7604.

      Sony has made the green blob an official recall of all affected TVs.

      A&G National Repair (Which turned out to be Sears)comes to your house, verifies the model number, and the part is shipped to your house within 2 weeks. Contact them at 800-659-7060.

      When you chat with Sony, don’t take no for an answer.

      • Riyad Kalla March 1, 2010 at 1:22 pm #

        Mark great info, thanks for taking the time to reply here with it. I’ve updated the original post to include your information for anyone finding this post via Google as well (with proper credits).

        • Tylor June 11, 2010 at 12:16 pm #

          A great site for info!

        • Nancy January 9, 2011 at 7:43 am #

          Riyad – we are in the same boat as all others, offered the 60″ replacement for $350. To your knowledge – have there ever been any health issues raised with this issue? We are concerned with the disclaimer that they are asking for. Thanks in advance for your reposone.

          • Riyad Kalla January 9, 2011 at 1:54 pm #


            What do you mean by “health issues raised with this issue”?

          • Nancy January 9, 2011 at 4:06 pm #

            Any association or potential links with any cancers or similar?

            • AD October 24, 2011 at 6:20 pm #

              Bought KDS60A2020 July 2007, recently noticed green haze, found this website (hooray & thanks) and called 239-768-7547 today. The rep gave me a reference # and asked for photo of tv with serial number taped on to screen & serial number itself. I was offered KDL60EX720 for $975 or KDL55EX500 for $200. Any opinions between these 2 offers would be appreciated.
              Nancy asked about health issues, we had this TV about 1 month & my 3 year old was diagnosed with cancer. Not sure of any link but wanted to share. Hopefully ours is an isolated diagnosis.

              • John November 22, 2011 at 4:55 pm #

                Wow, they are not offering anything close to that now. I was offered the same deals but at much higher prices.

                KDL60EX720 for $1375, but will reimburse me if i submit a receipt for any bulb purchases. Of course I didn’t save my receipt for this and now am SOL.

                • Richard December 5, 2011 at 8:58 pm #

                  Hi John,

                  What was your event # from Sony, maybe I can get the same deal. They offered me the KDL60ex720 for $1664


          • Maureen May 6, 2011 at 6:05 am #

            you were offered at 60 inch replacement for $150.00? I was offered a 60 inch replacement for $750.00 plus tax. What gives?

        • Brian C. July 13, 2011 at 7:02 am #

          Called Sony Support (1-239-768-7547) based on the posts here and the frontline support gave me two options — Have the unit serviced and pay for it out of my pocket since warranty is up (not really an option). Or let Sony replace my KDS-50A2000 with a new LCD model.

          Options for replacement they gave me were:
          1) KDL-46BX421 at no cost
          2) KDL-55EX500 at a cost of $200 plus tax (free shipping).

          I went with the new 55″ LCD model. Sent in the necessary info (Model sticker from back of unit, picture of green haze issue).

          Waiting on replacement unit now.

          • Ann Scharfenberger July 22, 2011 at 6:05 pm #

            I was just offered a 46in for free and a 55inch for $300.00
            Did you have to negotiate to get the 55inch for $200.00 or was that their first offer.
            We’d like to go with the 55inch set but I certainly don’t want to be taken by Sony again.

            • Daniel L July 24, 2011 at 10:40 am #

              I was not offered the 46 but got the 55″ KDL-55EX500 at $200 plus local tax

              Also they offered a 60″ KDL-60EX720 for $1075 plus local tax

              I asked about the 60″KDL-60X500 but they were only offering these two models at the time.

              Thanks Brian C for the info

              call 1-239-768-7547 for customer service

              • David August 7, 2011 at 1:03 am #

                First let me say thank you to everyone for all your input into this problem.

                I called Sony today because my 60″ SXRD 60A2020 has the green tint. I was offered to have someone fixed the optical block (I pay the labor) or a new TV at a discounted price. The TVs I was was offered the KDL55ex500 (55″ 1080p LCD) for $200 or a KDL60ex720 (60″ 3D LCD LED) $1075. If you were to pick, which TV would you all pick? I’m leaning towards the 3D TV but not sure yet. I want the 60″ but the wife might just kill me if I spend $1000. lol

                I have had my TV for 4 years so I guess I could upgrade. Sony doesn’t want my TV back so does anyone know where to get a replacement optical block? I can just use this TV if I can get one cheap enough.

                • sean August 17, 2011 at 10:48 am #

                  same offer here – 50″ex500 or 60″ex720. i am going to try and wait it out and pray to God that they run out of stock of the ex500 because i hate the ex series. i would rather they give me a 46″ nx series but they wouldnt budge. :(

                • jim September 29, 2011 at 6:00 pm #

                  i was just offered the same deal except for $200 more per set refused em both and ended up getting the 46ex720 for $400

            • Annika Martin October 31, 2011 at 12:31 pm #


              I have a Sony Wega SXRD and the bulb was replaced almost 2 yrs ago I think because of a yellow tinge to the picture… now, the same thing happened for almost a week or 2, and now a message has flashed across the screen that something was too hot, cannot remember exactly what it said. I just turned the tv off. So, a few nights ago the picture was horrid and now it will not turn on. The stand by lamp light is on.

              Is this similar to what happened to you and how old was your tv.
              Going to call Sony as this cannot be normal.


      • Carl Ratsoy March 20, 2010 at 4:35 pm #

        To Mark Gallipoli:
        You mention that Sony has made the green blob an “official recall” of “all” affected TVs. Can you provide documentation of the “official recall”? What models? – does that include the A2000 series? I know of the “extended warranties” but that’ not that same and an “official recall.”


        • Steve Linke March 23, 2010 at 7:14 am #

          It is indeed an extended warranty, not a recall:

          If it were a recall, Sony would have to notify all customers of the problem. By doing an extended warranty that is buried on their web site, only people who comb through the Sony web site and/or are persistent in phone calls to Sony customer support will know about it.

      • Rod L. September 18, 2011 at 9:46 am #


        1. KDL-46EX500 $25+TAX
        2. KDL-55EX500 $300+TAX

        I took the KDL-55EX500. Couldn’t get them to come down on the price. She said it had to do with the price that I paid for the KDS-50A2000. Just wanted to say THANKS for the forum. I probably would never had known about the replacement program. I was very close to purchasing a similar one at $1000+ more than this.

        • Norm L. October 5, 2011 at 3:29 pm #

          Same offer here, but I am holding out.

          Thanks to everyone on this forum.

          • Jim C November 25, 2011 at 6:06 pm #

            Norm, have you made any progress?

            • Norm L. November 27, 2011 at 1:32 pm #

              My final deal is a SONY 60NX720 for $1,275 + local tax. After holding out, I was lucky to get the deal done by beginning of Oct ’11 as I understand Sony has since gone to another level of reduced compensation, i.e., scaled way back. The latest offers are not as good and I can understand the general dissatisfaction of folks who are trying to hold out to get a better offer from SONY.

              Good luck to everyone who’s trying to get adequate compensation from SONY, and I thank all who have helped me with their experiences.

        • CONNIE October 7, 2011 at 5:32 pm #


        • Bruce F November 21, 2011 at 6:36 pm #

          Huh, these prices are much less than what I was offered. I have a KDS -55A2000 that’s green. My offer from Sony as of today:

          KDL46-ex500 $415

          KDL55-ex500 $675

          Plus local sales tax. Anyone have any idea why the offer prices I’m getting are so much higher than the ones I see here?


          • Demetri November 23, 2011 at 11:29 am #

            Bruce F,

            I think my deal is even worse than yours:

            KDL55EX500 for $775.00 + local sales tax
            KDL60EX720 for $1475.00 + local sales tax

            I’m not sure why these deals vary. They told me I have one week to decide. Seems like they are trying to pressure me. I’m not sure what to do.

          • Jim C November 25, 2011 at 6:03 pm #

            I received the same offer 11/21/11.

            KDL46 ex500 $415
            KDL55 ex500 $675

            I have not accepted it yet. Still trying to negotiate a better deal. I have also sent email to

            Does any body know if these are good tv’s?


            • Bruce F November 27, 2011 at 3:28 pm #

              Ok, I ordered the KDL55EX500. It gets really good reviews, and a friend who has one in Montana says it’s really sweet. It is not one of the new LED backlit TVs, but some reviewers preferred it.

              It will look a whole lot better than the green rear projection set that’s there now. B)

              A question to anyone that has done the paperwork: I took two pics: one close enough to read the lettering on the paper I taped to the TV, and another getting the whole screen. I printed the pics out and they are …ok.

              Is Sony really picky about the pictures being perfect?


    • Anonymous March 31, 2010 at 1:28 pm #

      OK…So, I called Sony @ 800-222-sony. They took my info and gave me a name and number to a local shop. I contacted my local shop and seemed to get a pretty sharp service manager that knew what was going on. Work is scheduled for 1 week. we’ll see how it goes.
      Below is from the sony web site

      Certain 2006 Model Year SXRD Television Extended Warranty Information – Optical Block

      Posted: 10/21/2008

      Models: KDS-50A2000, KDS-55A2000, KDS-60A2000, KDS-R60XBR2, KDS-R70XBR2

      As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of the above-referenced 2006 model SXRD televisions until June 30, 2010, regardless of purchase date. For any customer who requires repair of the optical block on one of the affected models, Sony will cover the cost of the optical block repair (parts and labor) at no charge through June 30, 2010. This extended warranty does not apply to the replaceable projection lamp or the other parts that may be used in the televisions.

      Sony is also announcing that for any owner of these model televisions who paid out-of-pocket expenses on or before December 31, 2008 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labor expense to replace it, subject to certain conditions. To receive reimbursement, please follow completely the directions on the claim form for reimbursement; all claims must be postmarked by January 31, 2009. See the claim form for complete terms and conditions.

      All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.

      • Anonymous April 21, 2010 at 11:05 am #

        I have a “GREEN” Model KDS-R60XBR1. Called 1-888-649-7669 and after a lot of questions about what I had connected to the unit i.e. DVD, VCR, and cable provider he indicated it was a problem with the optical block. I do not have an extended warranty.

        The following special pricing options on new LCD sets were offed:

        KDL52BX701 @$570 (List $1999)
        KDL55EX501 @$370 (List $1699)
        KDL46EX700 @ no charge

        I was given One week to accept the offer. The replacement would be shipped directly to me and I would be responsible for the installation. In addition I would have to send Sony a photo showing the “GREEN” screen problem.

        I would appreciate comments regarding your thoughts on the fairness of this offer

        • mario June 22, 2010 at 12:31 pm #

          Experiencing the same problem and am about to call. Did you have to ship the old T.V. back? What are we supposed to do with it? Thanks in advance.


        • JLong1980 December 8, 2010 at 9:45 am #

          I just recently had the green haze on my kds50a2000 and called sony. They offered the same replacements. I think sony is still making money either way you look at it! I have been a long time sony buyer and never had any problems. I opted for the 60″ model for $350. Hope it’s not a mistake!

    • Dean V May 11, 2010 at 11:30 am #

      I have the dreaded green tint on my 50 inch tv, it started a few months ago. I called sony and was expecting an argument to get the tv fixed. much to my surprise sony offered one of three tv’s as a replacement. a free 46 inch 2010 model, a 55 inch 2010 model for $370+tax or a 52 inch 2010 model for $570+tax. Waiting for the confirmation email with specifics about each model. Seems like a fair solution… for now

      • mario June 22, 2010 at 12:29 pm #

        Experiencing the same problem and am about to call. Did you have to ship the old T.V. back? What are we supposed to do with it? Thanks in advance.

        Semper Fidelis,

        • Larry June 24, 2010 at 7:18 pm #

          Hi Mario and group, Have the same problem with my KDS-R60XBR1, Green hue all over the screen. I originally replaced the light, the brightness returned but the Green screen intensified. I bought my Expensive TV in April of 2006 and it worked great unit December of 2009. I had a service technician come in to check it out and he said it was the “Light engine” or “Optical Block’. Cost to repair was $1,200.00. Well I told him thanks, I’ll get back to you. I then started on my research and found out about all the problems my set was having in the field. I email Sony, they emailed me back with a contract number, which I called. They gave me two options. 1.) They would send a technician to repair at my cost. or 2.) I had the option of receiving a choice of three different replacement LCD flat screen, 1080P, latest models, with a different purchase price for each one. They said I had one week to decide on the offer. I talked with my wife and went with the 55” replacement LCD for a couple hundred bucks. (I researched the sets on NEXTAG.COM and Amazon.Com for reviews and specifications. Interestingly enough the buyers of the set on Amazon posted reviews stating the set was a replacement from Sony.)
          I had to peel the ID label off the back of the set and take a picture of the Green Screen and mail it to the contact address in Ft. Meyers, FL. Once they receive it and confirm the problem they ship my replacement in 7-10 days. I keep the old set. So, my plan is to repair the optical block myself using a replacement optical block re-manufactured by a firm in Evansville, IN. and use the set in another part of the house, or give it to one of my kids when they move out on their own. Here is the link for the replacement optical block.

          • Kevin April 4, 2011 at 5:59 pm #

            HI, Larry – HOw was Tristate to work with? Also, how hard is it to replace the optical block/ Thanks – Kevin 952-270-8429

            • Larry April 5, 2011 at 5:34 pm #

              Hello Kevin,
              Tri-State was great to work with. Turn around was one week. UPS’ed it on a Tuesday, it came back repaired to me the next Wednesday. Shipping directions are found on their site. Taking apart and reassembly takes some time, but if you follow the direction from the following link, you should have no problems. A pen light flash light and a Phillips screw driver is all I used for the project. Four hour taking apart and cataloging each removed part, and two hours putting back together.

        • CV September 12, 2011 at 8:35 pm #

          No You don’t have to. It is yours. EIther you junk it at your cost pr have yout town pick it up. You have an option to have it repaired by replacing a new optical block

    • Tylor June 11, 2010 at 12:15 pm #

      Great update I just found-actually my friend who sold his TV to me found. If you are still experiencing issues-be sure to check it out BEFORE IT IS TOO LATE!!!!

    • MEZ May 12, 2011 at 6:41 pm #

      I got the “yellow stain” a couple weeks ago. Found this site and read about the replacement offers. Wrote Sony Listens, received email within hours, offered a free 46EX720 or a 55EX720 for $400. Wrote Scott Fuentes at Sony (found email below) and stated my unhappiness with the offer, wanted a 60 to replace my 60XBR1.
      Scott wrote back within hours once again and offered a 60EX720 for $843!!! Once again, I balked, pleaded for meercy and he wrote me back and offered a 60EX500 for $138! Upon reviewing the set, I was not into the EEX500. I decided to suck it up and shell out the $ for the 60EX720, at least they had offered my more options.
      I picked up the phone and had just connected to an agent at Sony, gave my name when an email pops up from my nephew. He has a 50″ XBR1. He wrote “Here is what Sony offered me today”. He was offered the smae free 46EX720 or a 55NX810 for $475!!
      I asked the rep if I could get that deal and he said it is based upon availabilty. I told him the email from my nephew was sent by Sony 1/2 and hour ago. He put me on hold and came back and offered me the 55NX810 for $475 also. Feeling this is a much better deal than the 60EX720 for $843, I jumped on the 55NX810.
      I sent the paperwork with photo, serial sticker and Event ID on Monday 5-9-11 (Overnight Mail). I received a reply from Sony on Tuesday 5-10-11 that my info had been received and they were processing shipment of the new set.
      Even though I am not entirely happy, would have preferred a 60NX810, I am happy that they are standing behind their products.
      Good Luck to all.

      • Darrin May 22, 2011 at 10:15 pm #

        Hey, your the most recent post on here and i just went through this also…please let me know how long it took to get your tv….would appreciate it
        thanks Darrin

        • Ej May 22, 2011 at 10:23 pm #

          Darrin I just got mine a couple weeks ago, so I also had a recent experience. On Wednesday I accepted the offer, and was given the requirements of taking a picture showing the tint, and peeling off the serial sticker for them. That day I rushed down to the post office and spent the money to overnight it to them with tracking. They got it Thursday, but I never heard back from them on any status. I called Friday, Monday, and Tuesday with nothing updates each time I talked to them. However, that same Tuesday night I get a call from the shipper making plans to deliver. Which I then got the next day, Wednesday. So for me it was a week total, and I honestly think I was lucky. So its possible to get it in under a week, but Ive also heard it taking 2. When i did get mine, the delivery guy made my girlfriend help carry it up 3 flights of stairs, as we live in a 3rd floor condo, and got pissy when she said she wasn’t signing anything until she saw the screen wasn’t damaged. The TV was brand new, and wasn’t refurbished.

          • Darrin May 23, 2011 at 5:16 am #

            What number did you call to check on the status…i did the same thing…overighted…..they got it friday may 20th 2011 at 10:16 am….please let me know what that number was, as I am going to start calling them today….thanks Darrin

            • Ej May 23, 2011 at 9:40 am #

              I just called the main number they listed on the email. They never did give me any updates on the phone or thru emails. Infact the tracking number came after I already got the new TV. So I wouldn’t expect any help or info from them. I still would keep calling them to put pressure on them. Maybe they will just want to get rid of you and get it out quicker lol.

            • Mark May 23, 2011 at 1:47 pm #

              Darrin, I called 888-993-7669 5/18 and Chelsey said my tv would be shipped that Fri. or Sat. Then got an e-mail stating delivery estimated 5/25. Not going to bother keeping my fingers crossed. This has been a joke!

          • Sidd May 24, 2011 at 9:20 am #

            Hey EJ, I just got my KDS50a2000 and had the yellow stain issue, went with the protocol and sent my pics and what they replied back was not to satisfying….

            They offered 1) KDL55EX620 for 525 + tax and 2) KDL55EX720 for 885 + tax. ??? Dont feel like its a good offer. Any suggestions or better way to negotiate something comprable and good tv in market thus far?. Help appreciated since this is recent post. Or anyone in same boat?. Thanx

            • Darrin May 24, 2011 at 11:09 am #

              Ok so now i called them yesterday after overnighting them the requirements they asked for…now they are trying to tell me that my faded serial number sticker is not valid…and that they need proof of purchase or they are not honoring their deal they agreed to. I told them who keeps recipets and boxes for over 4 years. So now my wife is involved ( god help them) and she is already to the point where she went through three levels of customer service and all are not budgeing…… They want a proof of purchase….so now she is fixing to call sony corp headquarters in New york tonight. She said if she has to she will call all the way up to Howard Stringer President and CEO of Sony Corp USA….anybody have any suggestions….please help me

              • MEZ May 24, 2011 at 3:16 pm #

                Darrin, Is it possible to contact the store you purchased the set from and request a copy of the bill of sale or receipt? Stores are supposed to keep that info for 7 years, I would hope they could provide you with a copy of it.

      • LIsa May 31, 2011 at 10:41 am #

        Was your tv under warranty??? My tv just started and it isn’t under warranty anymore but for the money I paid it should be working!!!

        • Kevin May 31, 2011 at 10:47 am #

          Lisa – Call me at 952-270-8429. I’m sure I can help you out.

          Regards – Kevin

          • LIsa May 31, 2011 at 11:51 am #

            Thanks Kevin… I will be calling you this afternoon!

          • taz July 8, 2011 at 5:15 pm #

            I am in the same situation my tv is out of warranty and I called them and they said they will call me back in 2 days what should I expect ? your help is highly appreciated

      • Ann June 13, 2011 at 8:37 am #

        I was offer the KDL46bx421 no charge / kdl40ex720 $50.00 / kdl55ex500 $175.00 / kdl60ex720 for $1075.00 I had a 50 inch. Told rep about your offer stated you or your nephew must have had adjustment for repairs stated I wold need to provide proof. Suggested I find out who you spoke with at sony.

        • MEZ June 13, 2011 at 6:36 pm #

          this forum is extremely difficult to navigate…I am notified of a recent post by email but it is hard to sift through all these to find the most recent, there isnt any chronological timeline in these.

          Anyway, if you email me at
          I will be happy to discuss this with you. I was VERY satisfied with Sony and their help in dealing with my problem. Hopefully, I can give you some tips that can give you the same satsifaction.

      • Duane October 7, 2011 at 8:27 am #

        I was curious how you got ahold of Scott Fuentes because I have a SXRD KDLS-60A2000 HDTV and it has the green haze, I called today and the only offer I was given was a KDL-55EX500 for $300+tax or a KDL-60EX720 for $1175+tax and they wouldn’t budge on anything else. So I wanted to get in touch with him and see if he would offer the KDL-60EX500 for $138 like he offered you because I wold take that offer. Thank you.

  2. clyde wyant April 28, 2009 at 11:50 am #

    what about those of us that purchased the sony kf50we610 please if there is anything happening with the dark smudge problem and the melting burning lamp covers and enclosures i would like to know. my e-mail address is

  3. Lisa Rhodes July 15, 2009 at 2:47 pm #

    Add me to the Sony haters club. I have a 2 1/2 year old Sony SXRD KDS50A2000. I don’t have a small “green stain” problem. I have no blues. The blue on the light engine (optical block) is burned out. So is the green. The part is $3170 with a refund of $2270 after it is fixed. That makes a small plastic film part $900.00. The main bulb burned out after 13 months, ao I am already on my 2nd bulb. Sony has back orders for the optics block assembly (A-1203-196-A), but none in stock. I didn’t spend $3170 for the TV new. What a major rip off. My brother also has a large Sony projection TV with a similar problem, less than 5 years old, and Sony doesn’t even make a replacement part for his TV anymore. Lesson learned….never will we buy Sony anything again! Can we get in on this class action case?

  4. Ron W. July 15, 2009 at 4:13 pm #

    Well i only had a few days until extended warranty on ob ran out. I called the repair shop (bypassing sony) This was my second repair of OB. They did not question me or ask for receipt or anything. They ordered part and came out and replaced it. My tv is working as well as it did when it was new. Much better then it looked after the first repair. I love this tv again. Can’t say how long it will last but for now i have a tv again. It looks fantastic. They asked for s/n and had all of first repair info on computer. Anyway, it looks great at this point.

  5. Riyad Kalla July 15, 2009 at 7:29 pm #


    Your situations sucks and is all to common — I think everyone here is going to pass on Sony hardware in the future.

    As for the classaction, it was settled a while ago and the terms of the settlement are posted up in the original blog article at the top — you can contact the lawyer for the case to get more specifics if you need to. He’s been very responsive so far to questions/assistance with the case.

    I’d say net-net, the settlement was certainly in Sony’s favor, don’t expect any free replacement *TV* or money back… as customers we get to “sit on it” as it were and get our optical blocks warranties extended to June 30, 2009 (yea, already expired).

    Part of the terms were to refund you money paid for OB replacement yourself… that *might* be some relief if you did that. Otherwise, unless Sony will honor it (give them a call, see if they will) it’s probably time to shop for a new TV… talk about adding insult to injury :(

  6. Lisa Rhodes July 22, 2009 at 3:30 pm #

    Called Sony July 16th on number off web site. The gave me the number for the “optical block team”.I called the OBT, who got my TV serial number etc. and reffered me to the local Sony repairman. Sony people said their people would replace Optical Block for free. I called local Sony repairpan Friday the 17th of July, and they said they would order the part Monday, and that the part should be in Wed. They came out today and took my TV apart…..and they had the wrong Optical Block. I was at work and left hubby to deal with it.(my bad) I got home from work and now I have a TV in pieces all over the frpl hearth, NO picture and haven’t heard back from the Sony guy. Blood is starting to boil now.

  7. Riyad Kalla July 23, 2009 at 10:12 am #


    I’m happy to hear that you got Sony to come out and fix the OB for free (technically it’s outside the bounds of the settlement for the lawsuit) but the repair group taking your TV apart all over the living room… that’s one I haven’t heard yet.

    I’m also baffled how they managed to get the “wrong” OB — there was 1 OB for all these sets that are failing, I’m sure you gave him the model number on the phone… I declare shenanigans on them.

    Let us know if you hear back from them and get your TV put back together… that’s really unbelievable.

  8. Angela McEachin August 4, 2009 at 11:18 am #

    I purchased a Sony in April 2006 my OB lasted until July 29,2009. I could not get any help from Sony because of the drop dead date of June 30,09 so I called the Attn Robert Lax from the earlier post and he did give me another website to be added to another list for a Class Action Lawsuit. Vow to never buy another Sony anything again. If any one needs a Lamp I have one that I ordered and did not need, will sell it to you 1/2 off. (KDL-60A20) I do not have the part number handy.

    • ken May 10, 2010 at 2:14 am #

      ANGELA mceachin….we are intrested in your lamp. we have a sony sxrd model kds-r60xbr1. not sure if the lamp will fit. it has the green screen.please contact ken at 208-522-1038 or email

  9. Lisa Rhodes August 5, 2009 at 9:17 am #

    Yeah, My TV is back together and the picture looks great. I’d forgotten how much I like blue! The local Sony tech was very nice and came out and put the TV back together when the correct part didn’t come in. A green TV is better than no TV. The correct part was installed the following Tues., and the picture looks wonderful again. I don’t know how long the new OB will last, but at least Sony replaced it at no charge (no extended warranty either).

  10. Angela McEachin August 5, 2009 at 10:32 am #

    Lisa what number did you call?

  11. Camma August 7, 2009 at 3:41 pm #

    Unfortunately I am one more on the I hate Sony list. I have had the same issues as everyone else, the huge purchase with the expectation of a superior product, the fall of the “superior” product and the absolute disappointment with Sony and the customer service!!! And now I’m having more issues with the TV, and again, they are not standing by their product. I would really like the information on the new class action suit so I can join and actively pursue retribution from Sony for this unacceptable TV. Carla

  12. mark hein August 10, 2009 at 4:12 pm #

    I bought the sxrd kds 50a2000 with an extended wnty. I have replaced the bulb twice.The OB just went green after year two.The tech brought the wrong one with him to my house so there must be more than one.I haven’t been charged becouse of my extended wnty i purchased for $400.00 Little did i know how much i would use it.

  13. Darren Cork August 19, 2009 at 8:35 am #

    Hi i purcahsed my 55A2000 SXRD in 2007, its now 2 years old and i have no extended warranty.
    My picture is completely green and has been like this for 6 months talk about depressed i don’t know if i can get it fixed or how much i’d pay for this.
    Can anyone please tell me if i could get this replaced at Sony’s cost?
    This TV could be having a trip to the junk yard £2000 gone in 2 years.

  14. Eric August 20, 2009 at 7:03 am #

    Your TV is one that should be fixed free, not replaced. You have until June 2010 to get it fixed, but I won’t wait. Look above for a link on a March 26, 2009 post from me and it will take you to the correct Sony page. If you know the service center that will be called out to fix your TV, call them and they should handle most of the process. If you don’t, call the number in the article.

    Good Luck.

  15. Charlie August 21, 2009 at 6:58 am #

    Hello every one. My neighbors got a KDS-R60XBR1 for free from a friend with the expected problem and they were going to pay me to fix it. this was the first time I had seen or heard of this type of set. So I figured it was just a damaged color wheel (not knowing the TV’s structure) or bad filter or something simple. after tearing it apart and doing a Google search of the Sony SXRD chips I learned of it’s apparent flaw and of the lawsuits. That is when I realized that it was going to take more than glue to fix it. But I do believe I have a way to fix it for the do-it-your-self-er who didn’t make it in time for a refund or for the law suit, but I haven’t tested it yet.

    OK, so, firstly I would like to explain what I believe happens that kills these sets. I think that the light cast on these chips chemically alters them after a while do to the chips small size and the optical density. And either the liquid crystal on the chips surface, or the electronics of the chip gets “burned” by this light, rendering it useless. But it’s only the one chip that seams to get fried, the blue one I believe (it ends up looking green in the end). I think this “choice-of-target” is due to a combination of inadequate UV filtering and by the way the colors are separated that causes this problem. That would explain why the blue chip is attacked, and not the others. Again, having no blue can make it look greener or even yellow (the next most common color that pops up)

    In any case, after examining the LCoS “engine chips” them selves. I have concluded that a chip for one color, *should* be able to be used as the chip for an other color. In other words, two dead engines *may* be able to make one good one. All that need be done is the bad chip from one dead optical block be replaced by one of the good chips from the other. To any one who has repaired their share of junk, this would seam like a no-brainier. But of course, you knew it wasn’t going to be that easy.

    Firstly, those chips have to be PEARFECTLY aligned. Other wise there will appear to be a second slightly tilted picture over the main one that has a different color form it. Also, *if* the chips are comparable and *if* they can be easily aligned. There will still be the problem of too much light, which will kill the new chip just as fast as the last one (more than likely faster actually). PLUS there is no telling if the other chips are even any good to reuse.

    Any way, I would like to try it just to see if it is doable. But I only have access to the one TV set. If there is any one who has two identical sets. I would be happy to write up the the exact steps to make it work If you want to try it out. Or if there is any one out there with a dead set that they were planing to trash that they would like to donate to the cause. I would be happy to take the optical block before you junk it. I live in WA state so consider that before you reply as the shipping costs from say, Australia would be cost prohibitive for such a “maybe project”.

    Also, does any one know how to get the OB for these units without using a warranty? What I mean is, Does any one know where (if it’s even possible) to buy one and how much it costs? Or where to get just the chips? Because, even if I can’t get my hands on a used/dead OB unit. I would still like to fix this set for the neighbors if I can. Again just for clarity, It is the original “KDS-R60XBR1” unit.

    Well, that’s all I have to say for now, I will be watching this blog to look for new developments so just post a reply and let me know what you think and I should see it. (except I’m supposed to go some where soon that may or may not have internet access, but that’s a whole other story that I won’t get in to here) oh, and sorry for the insanely long chat.


    • Mike November 10, 2011 at 7:23 pm #

      Align the chips!? COME–ON!!! Ever since they figured out how to thermally bond the electron-gun to the picture-screen, even CRTs haven’t required alignment adjustments for many decades. Thus eliminating so-many service-calls for such work, and making the unit more reliable… Something that the consumer greatly desires. So what makes you think most of those griping here are willing to tinker-around with such BS, if any at-all?

      Sorry… But the main complaint here is lack of reliability, meaning no need to for elaborate service in order to to justify continued ownership atop such sizable initial cost.

      BTW: Find out what you can about DAT service while you’re at it… You’re find it’s in the same boat: The S.S. Oh-WELL!

  16. Markg August 21, 2009 at 11:56 am #

    Bought a kds-r60xbr1 in 2006 no problems until last month when the “green blob” struck. Called Sony and they offered me a huge discount on a new set. I took the offer, ordered a new optical block for my old set(they let me keep it)part #A-1168-494-A, installed it myself and everything looks good. My question is does anyone know where I can get my old optical block refurbished? Sony said they would not do it. If the blob returns, I would like to have a good optical block waiting so I can change it out and start the process all over again.

  17. Ron W. August 22, 2009 at 9:59 am #

    Your not going to refurbish that pos sorry to say nor should you bother. Get a new tv and let the old one go to the junk yard where it belongs. Learn from your mistake that is the key.

  18. Lisa Rhodes September 5, 2009 at 12:38 pm #

    Angela, I called the number Sony gave me for the “Optical Block Team”. It is 1-888-649-7669. I did not have the extended warranty on my KDS50A2000, but they shipped a new optical block to my local Sony technician and it was installed for free. I did not pay a dime. If you talk to the “Optical Block Team”, make sure you tell them that you know about the class action lawsuit. I wasn’t making much progress tell I brought the lawsuit up. I was told the drop dead date for my TV was June 3oth, 2010. I have a great picture again, but I have know idea how long the new optical block will last. It will probably go out in July 2010. If it does, I will have another fight with Sony!

  19. Ryan September 24, 2009 at 8:31 am #

    Eric, Question: My TV’s OB (KDF50WE655) went out in April of 2007. I had to send a letter to the ERC, but it was repaired by Sony at an authorized repair center. It’s now Sept 2009 and I am having the same problem. Obviously this is outside the June 2009 deadline in the settlement, which I am not sure was accepted at this time. I now have a new Sony E# and they have requested that I have Sears come out, write up an estimate and then send it by fax. Any other suggestions that I should do at this point?

  20. Eric September 24, 2009 at 11:28 am #

    Since you asked me directly, I’m responding, however, I don’t know if your TV was ever part of the recall (for either the June 2009 or June 2010 TV dates). I would suggest you get Sears to come out and give you an estimate on how much it will cost to repair and send it in to the ERC. If Sony then says that they will fix it, great, but if it will cost more than a new TV set, don’t bother. If however Sony will not fix it, or it costs more than a new set, look for a new TV set, anything but a Sony!

  21. Ryan September 24, 2009 at 3:26 pm #

    Thanks for responding. It was part of the recall, but it was a 2004 model (purchased Nov 2004), second generation. They extended the warranty and included it in the warranty recall that expired in Sept/Nov 2007. I explained to them very patiently that they fixed it under an agreement (at the time) to try and stave off a class-action lawsuit but that the part they put in was equally defective since it lasted roughly the same amount of time (2 yrs 3 months give or take.) They tried to deny me any satisfaction until I pressed that they put in the same defective part. The CS member told me from one side of her mouth that they only guaranteed the replacement part for 90 days after they put it in (April 2007), but then the other side of the same CS memeber’s mouth told me to send in an estimate from an authorized repair center before they would discuss any satisfaction.

    I expect them to offer a discount on another TV (and probably not much of one) in which case I will decline – no more Sony TV’s! I will probably go with a Samsung LCD/LED backlight. If, however, they offer to repair again, I will do that and get a new, different brand TV and keep this one in the bedroom until failure, again. From what I read, though, it seems as if they finally solved the OB part defect after my last repair in 2007. I just can’t get over the fact that they had the recall, for 4 years worth of TV’s, put the same defective parts in some of them, and then try to act as if they have no responsibility. I am frustrated and very jaded at this point. Sorry for the rant.

    On a side note, my local authorized repair center declined to work on the TV, citing that Sony doesn’t pay them much at all for warranty work. They refused to even come out and look, which is why Sears repair was brought into the mix.

  22. Marcus September 28, 2009 at 1:15 am #

    Hey All,

    I just started experiencing this problem about 2.5 month ago and I had no idea about the the problem or the class action suit until I found this website. I am going to call the numbers tomorrow and see what help I can get… My tv is an KDS-R60XBR1… so I know I am past the date… I was never contacted by anyone concerning this matter.

    If anyone has any additional info that may help me please post… especially if you have had assistance while being past the “drop dead” date..


  23. Chawk806 September 29, 2009 at 4:20 pm #

    HI, I have just started my run around with Sony a couple weeks ago. We have the KF-60WE610 that has a recall for the lamp door until March 31, 2010 for my model. The recall also says that it will replace any other damage caused by the defected part, but I can’t seem to get anything out of them at all. You know, a $3350.00 television should last more than 5 years. I did get an estimate for repairs at $1400.00. Any suggestions would be great….anyone know of a lawsuit going on for this. It needs the lamp engine replace, along with the door, ballast and lamp. The techincian said that the inside has melted and he is not sure why is has not caught on fire….Help!

  24. Darren Cork October 2, 2009 at 7:33 am #

    Not sure if i mentioned this but i live in the UK, i went to the sony shop i purchased the set from and they said they were just a distributor and i should phone Sony directly.

    This didn’t go well, firstly they said they didn’t do parts for this set anymore then went on to say the problem i have with the green picture couldn’t be linked to the sets in the US as different parts were used in the UK to the US.

    What a joke as this is same set same year same problem KDS55A2000, they said i should pay for an engineer to come out and have a look but made no promises to fix the problem even if it ended up being the optical problem as in the blog.

    I may be the only person in the UK to have bought this set as it dissaperead out of the shops within a month of me buying it.

    Talk about David and Golieth what chance to i have?

  25. Linda October 2, 2009 at 8:59 am #

    I also have the KDF-E50A10. I just replaced the projection lamp and now the yellowish blobs are so noticeable that I can hardly watch the set.

    I would also like to weigh in on including this TV in the class action.

    I’ll be calling Sony this morning to see what they’ll do.

    • Anonymous April 29, 2010 at 2:27 pm #


  26. RUSSELL October 11, 2009 at 10:31 am #


  27. Clay October 17, 2009 at 8:02 pm #

    I have a Sony Wega KDF-50WE655 that has a blue haze and periodically cuts off. When I last called Sony, they acted like they had no clue what I was talking about and suggested sending out a tech. Is this model part of any class action lawsuit?

  28. Steve Linke October 28, 2009 at 8:53 pm #

    I just wanted to let everybody know that, on 10/23/2009, Sony issued warranty extension alerts for all of their 2007 rear-projection TVs. Now, every Sony rear-projection model ever produced (2003-2007) has been the subject of a warranty extension, a class-action lawsuit, or both. See my informational web site for links and additional information:

    This also reveals a disturbing, but perhaps not surprising, reality related to the class-action lawsuit Sony settled for the 2005 SXRD models. The “Opinion and Order” in that settlement stated on page 4 that Sony had fully resolved the yellow stain issue by September 2006, and that no TVs or replacement optical blocks manufactured after that date should have problems with green or yellow discolorations. Yet, I have emails from owners with SXRD models manufactured in 2007 that got the yellow stains, and this latest warranty extension suggests that it is another widespread problem.

    The newly covered TVs are:
    KDS-50A2020 (KDS-50AL120)
    KDS-55A2020 (KDS-55AL120)
    KDS-60A2020 (KDS-60AL120)

    • Riyad Kalla October 28, 2009 at 11:01 pm #

      Steve, much thanks for sharing that info here for anyone that might be effected.

  29. Glenn Hutchison November 4, 2009 at 9:30 pm #

    I have not one but two Sony TV’s(KDS-R50XBR1 & KDS-R60XBR1). Only one has a problem, the one we use most. Sony so far won’t even send replacement parts because they claim the problem will come back.
    They wanted to sell me another TV! I will probably move on and purchase another name brand but never ever again a Sony.

  30. Steve Linke November 5, 2009 at 12:07 am #

    Glenn, I would like to hear more about Sony’s acknowledgment that the problem will recur. Did they give a reason? Did they state it in writing? Feel free to send me an email at the address at the top of my Sony Optical Block Problem web page (click on my name above).

  31. rich November 15, 2009 at 4:32 pm #

    I just found out about this when i went to purchase a part. I was told that sony had a class action lawsuit that they lost/I purchaced mt sony back in 2004. The blue blog started about 2 tears laters. I thought it was the bulb,called sony and was told a buld replacement would cost $500.00 Noway was i going to pay that so i put it down thw family room and fiured in 2 years the part would be a lot less cheaper. My cousin told me he bought one anr it cost only $129,00 for his samsaug Thats when i called for my sony and was told that that they should pay for it. when i contacted sony they said the warrenty forI me ran out. I told them they never even contacted me about this,I just thought i needed a bulb. if they they had its a no brainer i would of had them come fix it the damn tv cost $2400,00 Im calling back they are responcible as far as im concerned. IM I right

  32. Allan December 27, 2009 at 1:35 pm #

    Of course now that my product service plan has expired. I now find myself searching the net for all the issues, because well i’m ticked off. I have experienced all the issues with this tv. Ie: two color wheels,a fan, and I’m on my 5th bulb, the last one being right after last color wheel replacement and just after psp ran out.$200 bucks .I have a KDS-R60XBR1 model serial# 9006545,manufactured 10/05.Now I think I know why best buy wouldn’t junk the tv. Sony covered it HA!! That’s why they were not qualifying repairs. I’m on a streak of bad sony, I mean luck. Ha. Sony dreamsystem shot craps, no parts available. BD drive in first playstation3 shot craps too. I don’t know about sony anymore.Samsung maybe?

  33. lookyj January 1, 2010 at 3:37 pm #

    I bought my KDS60A2000 back in August of 2006. Had 3 years of great picture with no problems. Then in September 2009, the picture went black. I needed a replacement bulb, which cost me $200. Just a few days ago, my set started showing signs of the “green haze” issue. After some research and reading forums like this, I learned the Optical Block in my HDTV needed to be replaced, which is known to be defective in these sets. I found Sony has extended their warranty to June 2010. I plan to contact Sony on Monday to see what course of action needs to be taken to get my TV fixed.–esupportsonycom-perl-news-itemplnewsid277templateid1regionid1KSMFlag7370&sliceId=&docTypeID=DT_NEWS_ALERTS_1_1&dialogID=82614236

  34. Glenn Hutchison January 6, 2010 at 4:06 pm #

    OK guys. I’ve got a 3 year old Sony (POS) KDS-R60XBR1 that has the green haze problem. Does anyone close to me in Texas want to attempt repairing this set? I am loading up my M-14 and getting ready to shoot this POS if there are no takers. Never ever buy Sony again! They have wasted my trust!

  35. Lisa Rhodes January 7, 2010 at 10:08 pm #

    My SXRD was about 2 1/2 year old when the screen turned green. I did not buy the warranty. I called a local repairman and he told me it was the optical block and it would be about $3,200 up front to order the part (while doing without my main TV) and that I would then be refunded all but $900. This wonderful man then mentioned that there may be a lawsuit and maybe I should do some research. I did and found this site. When I called Sony I was polite, but firm. They gave me the run around until I mentioned the class action lawsuit. As soon as they were aware that I knew about it, the became very helpful and gave me the number for the optical block team (they have a whole team for this LITTLE problem). I called the OB people and they sent out their local Sony guy, who ordered the part and had it replaced within about 10 day, at no charge to me. It’s been about 9 months now and the picture is still very good. I didn’t realize how much I missed the color blue until I got it back when the TV was fixed. I am also on my second lamp. I suggest that when you talk to Sony, make sure they know you are aware of the class action lawsuit, and that the problems are growwng bigger with time, and you are joining in any lawsiut you can. I think I might even have mentioned putting some information on Facebook about the problems with several Sony TV models,the class action lawsiut, and the contact info of the attorney involved. I guess you could say I was really PO’d! If the optical block goes out again, even after June 2010, I will not go quietly into the night! lol Good Luck PS: I really love my flat screen Samsung. PSS: A cheap place to get a replacement bulb for you Sony SXRD (in the housing) is online at A Matter of Fax. I think I paid about $200 for it and my husband put it in himself (and he is not real tech savy). Sony haters unite!!!!!!!

    • dino sakkos November 16, 2010 at 9:12 pm #

      Can you please email me the attorneys number Thank you Dino Sakkos

  36. Mike January 16, 2010 at 12:40 pm #

    i have one of these lemons,optical block gone,spoke to Sony and offered me a new TV for 950 plus tax,i paid 3000 for this one three years ago ,been terrible picture for about a year or more,should i take there offer ..thanks

  37. CWS January 18, 2010 at 11:19 am #

    Just called SONY OBT. My KDSR50XBR1 was purchased in 2005 from the Sony store USA HQ in Rancho Bernardo – my wife was a 6 yr employee at a the time. We have since moved and I thought like Charlie did in an earlier post that it was a color wheel issue, that it was knocked out of alignment in our move. My set started with a yellow-green line that crept across the lower portion of the screen. It is now across the entire screen and is very annoying.

    So I called SONY OBT and was offered the the $425 off repair coupon or a deep discount on a replacement TV. I was very polite with the rep (it is not her fault after all), but she would not sway even after I mentioned the lawsuits or that folks have had their OBTs replaced at no charge. As I felt my blood pressure rising a bit, I made sure that I had my ref # and advised the rep that I was not willing to accept that offer. I do not feel that it is right.

    My next step it to see if any of our old contacts in the TV group are still around and if I cannot make an end run. Baring that…will contact a family member who is an attorney to see if that can help. I just find it so messed up that a company will not stand behind one of their “top ot the line” products.

  38. CWS January 18, 2010 at 12:00 pm #

    update: wife reminded me that we already had this issued looked at by a Sony Repair guy. He told us that it was the signal input and to call Dish. Sooooo….called back to SONY OBT. 2nd rep also went through the ‘offer” and when I stated that will not be satisfactory, that we had been part of the “Sony family” he offered to sent me to the customer relations group. Rachel there listened to my issues, than repeated the offer. Advised her that was not satisfactory, that I felt Sony had willfully disregarded the problem when we had a rep come to our home and that I guess moving up the food chain would be in order.

    • Riyad Kalla January 18, 2010 at 2:38 pm #

      CWS, please keep us posted — I’m happy to hear that Sony is softening a bit on moving people over to the Customer Service group now that the scale of these calls is dampening a bit and the volume isn’t as high.

      • Scott January 29, 2010 at 9:43 am #

        I took Sony up on their offer to replace my KDSR60XBR1 with a KDL52XBR9 and payment of $550. After sending in the mfg serial number off the back of the old set, and paying $577.50 (inc. sales tax), Sony has now informed me they can’t send the model contracted for and they want me to take a KDL55EX500 which won’t be available for weeks. The new model doesn’t seem as good as the first model contracted for. The new model is valued at $1899, has a Bravia engine 2, and a refresh rate of 120Hz. The model contracted for was valued at $2399 at the time, had a Bravia engine 3, and a refresh rate of 240Hz. There are other differences. Sony refuses to give me a substitute model of the same or better quality than the only they initially offered. Has anyone else been the subject of this “bait and switch”?. I have complained to my state Dept of Consumer Affairs and am contacting the plantiff attnys in the class actions. What TERRIBLE customer service!!! It’s dishonest.

        • Noel Marrero February 22, 2010 at 8:01 pm #

          I was told i can get the kdl55ex500 for 230 dollars . im going to see what happen. in about three weeks

        • Anonymous April 25, 2010 at 7:32 pm #

          We had the same issue and the exact same response from Sony about the kdl52xbr9. They initially told us (after 1 month of phone calls to sony and countless hours on the phone) they would replace our kdl52xbr9 (which we had also purchased a 3 yr warranty with at time of purchase) with a 2009 model for $550. We should recieve the new tv 2 wks after sending them the serial # off the back. 2 wks to the day we received an email stating that the 52 inch was no longer available and they offered us the same offers as you received. we realized none of these models was the 240 hz and did not list for as much as the kdl52xbr9. I was so fed up with Sony and getting jacked around, plus I could not continue to spend so much time on this issue that we finally opted for the 46 inch for $250. I am so upset at myself for not doing what you did and contacting consumer affairs and the plaintiff attnys. The 46″ is really too small for our room but we cannot afford another 52″ right now. We still have the old tv but do not know if it would cost too much to get it fixed and doubt sony would pay for it now. Why do people or corporations have so little integrity? What did you decide to do? Hope you ended up better off than us and have continued to fight for what is right.

          • Anonymous April 25, 2010 at 7:37 pm #

            I was just the anonymous reply because I forgot to put my email info and name. I hope someone responds to Scott or me. Thanks

        • Anonymous April 27, 2010 at 7:46 pm #


          I had the exact same thing happen, I am tired of dealing with them,they are very dishonest and now they are saying that they lost my tag that i sent them. Any help i can get on this matter would be appreciated.

  39. JW January 19, 2010 at 7:33 am #

    CWS: Would you mind sharing the deep discount TV replacement offer Sony presented you with? Alot of us are now dealing with these “new” offers from Sony and I think sharing this info will ensure everyone gets more of a fair deal. Thanks.


  40. Casper February 3, 2010 at 1:16 pm #

    if you call the 8668508673 phone number, pray that you get Ian, only person so far that was helpful, or put any effort into the complaint. It appears that finally something is happening. I was bait and switched with the xbr9 as well, they are shipping me the 55EX500, not the same value, but they are at least beginning to take responsiblity for the screw up, not taking it off the website, etc. I just hope they double ship me.

  41. ENGEL DA SILVA March 1, 2010 at 8:50 am #


  42. Hector Gonzalez March 8, 2010 at 3:54 pm #

    I contacted Sony on 3-5-10 about this green blob issue. At first the Sony rep tried telling me that it was a setting issue. Telling me to try to reset it by unplugging the TV set and reset the TV adustments. After I made him aware that I knew it was an issue greater that resetting the TV and that I was aware of all the the Sony customers thaat were having the same issues with these TV’s and that there was a classs action lawsuit pending, he changed his approach and admitted that there was a problem with these TV sets. He made me the offer that Sony was offering. The replacement of the TV with another Sony set. Three different Sony models to choose from, with an additional charge depending on the TV set that I choose. Ranging from $550, $350 and no charge for the lowest of the models being offered. I got my refference number and was told that I had one week to make up my mind on the TV model that I wanted to choose from.
    Has any one else also been told this, about the time limit to choose from?
    I went to BestBuy to research the top model TV set being offered and the sales rep told me that the top of the line model being offered will not be available until the begining of April.
    I would like to here what Sony has told anyone else with this problem.
    Please email your response.


    • charles March 13, 2010 at 11:50 am #

      Hi Hector, I just contacted sony today 3/13 and got the same response/offer as you. I understand that the tv’s being offered are of lower quality. I would like to have my current one fixed. I don’t know what other options we have but if you know of another way to go, would you please share it?
      Thanks, Charles

  43. Hector Gonzalez March 8, 2010 at 4:00 pm #

    I forgot to mention that I have a KDSR60XBR1 purchased in 2/01/06 and is out of warranty. I mentioned t6o the Sony rep that I had heard that Sony was doing the offer of repairing the TV set and offering the deals on the new TV sets also. His reply was that they(Sony) were only doing that offer with the KDSR70XBR2,KDSR60XBR2 models.

    • Riyad Kalla March 9, 2010 at 6:12 am #

      You might want to scan the more recent replies — I think there are some folks with original XBR1’s that managed to get Sony to repair them or at least offer them a replacement.

      You could find those people here and call Sony back and say that you’ve found some people with XBR1’s that were offered the repair/replace option and you would like that same option — or something along those lines.

  44. Isiak Copyak March 8, 2010 at 8:21 pm #

    Hellow there every one I had the best question of all*If the problem arises do you have to have a receit of any kind to get any ware@all with sony?I know some one that bought 2 KDS-55A2000 used of the net 1 says refurbished&has a secondary born on sticker that says 03/2007 but probably was a 10/2006 payed $350.&a 10/2010 no refurb payed$450.!!!Like I sed both used off web BUT BOTH WORK PERFECT NO ISSUES!!!But if thay did before 07/2010 WOULD HE NEED A ORIGINAL SALES RECEIT TO BARK@SONY WITH???

    • Riyad Kalla March 9, 2010 at 6:13 am #

      I don’t *think* they do since it’s covered by the class-action — sort of like if you bought a Toyota right now used from a neighbor, Toyota would still have to repair the accelerator/brake issues for you.

      • Isiak Copyak March 9, 2010 at 11:24 am #

        Well thanks for the quick responce MR.Kalla I gess ill tell him to leave it on as much as possible from now till 06/2010 to see if the problem happens cus it seems 06/2010 is going to be the real deadline*&bulbs are only$70.on ebay!!!By the way all the sony haters out there these tvs really do have the best HD color&picture for any progection ever***& I have a 3 month old 65″Mitsubishi LASER DLP that I had to fill out paper work to the goverment for that says I wont yous it as a terrorist weapon of mass destruction or to mind control the hole town!!!Woopie*YIPPY KIEYA*

  45. James March 9, 2010 at 5:25 pm #

    I have a kds-55A2020 and I’m starting to have the “green blob” issue. I’ve done alot of research on this but im not sure what I should do. Should I try and get a repair and risk it doing it agian and be passed the June 10th Ext Warr period. Or should I try and get a replacement Tv.

    • Isiak Copyak March 9, 2010 at 7:58 pm #

      Hellow James what year is your KDS-55A2020 the only differance I can find between the KDS-55A2000 is the black color case instead of silver&black?Also to answer your question get the replacment thay are flat panel LCD to hang on the wall nuff sed*

      • James March 10, 2010 at 4:21 pm #

        The date on the back is Feb 2007. And yes its the black case. Do you think they offer the replacement tv or do i need to push for it.

  46. Shivon March 10, 2010 at 7:07 pm #

    ok so I am going through very commone
    ” yellow haze” problem with the KDS-R6 xbri tv we got in 2007. I saw all the lawsuits and problems everyone posted all over the internet about this issue, so I decided to contact sony today and see how they were going to handle my situation.
    Right off the bat, I told her my problem, also telling her that I had learned just how huge of a problem for Sony users everywhere it was, complete with lawsuits and all. I also stated that (making sure that she understood that I knew that they are very capable of helping me) I was glad to see how very much aware Sony was of this problem, and seem to be good at fixing this issue. ( yeah right). So after the rridiculous suggestions on trying different settings, and unplugging my tv for awhile to see if it would help (like Im some dumbass that hadnt tried every possible way to make it work), they then insulted my intelligence with their two “options” they had available to so called ” fix” my problem

    1) they offered to contact the sony technician in my area to come to m house and fix the issue, but I would have to pay for the cost of the repair

    2) they offered me 3 different tv’s, 2 at discounted offers.

    So I started to feel the irritation build….

    1) So one of the options you guys “offer” is you would go out of your way to mnake a phone call? Your actually calling this an offer? Ummm, I could call a repairman myself on my own, and could probably find one cheaper than you, and I seriously cant believe you guys have the balls to suggest that this is actually a favor you would do for us…..

    2) so your telling me that you would make me pay 900 dollars for a 55 inch tv (granted its a nice one) to replace the 70 inch $5,000 tv I bought less than three years ago, as a means of fixing my problem with a TV that you guys are being hit with lawsuits over?…. You want me to PAY another 1000 for a tv thats is WAY smaller, even though I could just go to Costco, and but one there for the same price, but probable better?

    You must think Im retarded

    Oh now your telling me that the EXTENDED warranty expired in 2008 ……

    Well how do you figure that would concern me? If I bought the tv in 2007, why would an extended warranty that ends in 2008 have any meaning to me? My REGULAR warranty would still be good, so how is that possible an EXTENDED warranty?

    so yeah, I got my Customer Care or whatever reference number with a promise one of them will be contacting me tomorrow before the day is through……. cant wait for this one/……

    • Riyad Kalla March 11, 2010 at 6:42 am #

      I’m very curious how this turns out for you – please keep us posted.

  47. Sean March 13, 2010 at 12:14 pm #

    I have a 2 year, 3 month old 60a3000 with a bad ob that Sony replaced. Now Sony want me to pay $1350 for a 55EX500 or $1750 for a 55EX700. I told them no. This sucks. They replaced my bad ob with another one and I have to pay for a new tv?

  48. Saltter27 March 16, 2010 at 9:59 am #

    i Just bought the SONY KDS-R60XBR1 from craigslist for $500 and i just realised that these TV’s have an optical block issue. I have the green haze on the tv. I also found out the serial number is off from the back of the TV. What do i do? call sony? i dont have the serial number or the orignal receipt and the person i bought it from is not responding to my calls. HELP

    • Steve Linke March 16, 2010 at 3:35 pm #

      Saltter27, I’m sorry to say that you were scammed. All of Sony’s liquid crystal rear-projection TVs are virtually worthless (even ones sold as recently as three years ago) due to widespread problems with discolorations arising from premature degradation of the optical blocks. The person who sold it to you has clearly accepted an offer from Sony for a replacement TV in exchange for removing the serial number off his defective TV. Did you turn it on and look at the picture prior to purchasing it?

      One option (beyond legal action against the seller) is to have the optical block rebuilt. There is a company called Tri-State Module who rebuilds XBR1 optical blocks for about $300 plus two-shipping to Indiana. I would assume that the optical block will fail again with the same problem, but it may function fine for several years.

      See my web site for more information:

  49. sportsmomh March 24, 2010 at 10:20 am #

    My sony tv model number–KDF-E50A10 now has a blue streak starting in the upper right hand corner of the tv. I called sony this morning before I checked for complaints online. They had me do a few things like turn on the dvd player to see if the blue streak was still there, unplug the tv and wait 1 minute. After that, they said that we would have to get it repaired at our cost and they offered me 5 different model tv’s at a reduce price. They said that I would have one week to call back to order one of the 5 tv’s they offered. Now, that I have found this web-site with all of the complaints and pending law suit on my model, I will be hounding Sony on this matter and telling my friends who also have sony tv’s.

    • Anonymous March 27, 2010 at 5:54 am #

      They gave me the same offer last week but then tried to pull a fast one on me by sending me an email, thanking me for accepting the 52″ model. I called them immediately, saying I asked for the 55″ replacement since I had a 55″ HDTV and he said he needed to get back to me. I asked why- he said- oh, we are out of stock of the 55″ HDTV but he would call me back the next day. Well- he never did. I sent them an email saying don’t ship the 52″ and don’t charge my CC!!! I have all Sony equipment but not anymore- I am done with them!

      • Riyad Kalla March 27, 2010 at 6:08 am #

        Donza very damn sneaky of them, I wouldn’t have thought they would try that, but it makes sense if they are just trying to service the massive X-Sony customers out there… thanks for the heads up on these shenanigans!

        • Anonymous April 5, 2010 at 11:01 pm #

          Well, add me to the list of FURIOUS SONY CONSUMER! We bought a 70″ LCD HDTV: KDF70XBR950 in 2005 with a 5 yr warranty, which expires July 2010. We had the bulb replaced by warranty co.’s tech twice, last time was Nov-09. But GET THIS… the last time the tech replaced the bulb, he did not mention that the bulb had melted the interior casing and other parts. Hello? Major fire hazard! We called the warranty co, they sent another vendor out to diagnosis. On 3/31, he took one look could not believe the damage…and instead of calling warranty co., he called Sony direct for direction. They told him to “stop work” and gave us the same tele# the rest of you listed to contact them. When we called them, they said they were sending us a “replacement offer email” with an outline Sony TVs. I never received an email and called to inquire. The rep gave me a run down of five (5) TVs they would offer us. Honestly, I could not believe my ears and was feeling a little sick about having to convey the info to my husband (who had practically given birth to the 70″ originally!). I was about to hang up and asked what email address they had, he said, “oh, I don’t have one, what is it?”! What a bunch of nit-wits! So, did I mention that our offer was only good for one week?! Oh, yeah. And here is the offer. These TVs can also be viewed on their website at

          1) KDL52EX701 FOR $750.00 + local sales tax
          2) KDL55EX501 FOR $550.00 + local sales tax
          3) KDL46EX700 FOR $200.00 + local sales tax
          4) KDL55HX701 FOR $750.00 + local sales tax

          So, I read through the email offer and it says we have two (2) weeks to reply! Again, they do not know what they are doing. I called back on the speaker phone with my husband, who proceeds to rip the CS rep a new one – asking for someone in senior management, but they won’t transfer us! Simply, my husband says…let me get this straight, I paid $6500 for this TV with a 5 yr warranty…this is a Sony design defect issue that may set our house on fire and you want me to pay you $750 plus tax, within one week to replace your defective item? I guess you all think that I am some kind of idiot who will roll over for stupidity on your behalf?! Their response was – yes, that is our final offer. HA!

          So, I got to thinking – what the heck was the warranty for? I called them the first thing this morning and they said (GET THIS) they have nothing to do with Sony’s ridiculous offer and that is a “Sony sales tactic” to make a sale!! They said that if the tech provides a diagnosis that in dicates the TV is done, they will replace it because that is what our contract says! I have to say, class action or no class action – Sony has truly run into some black water and they look like fools.

          BTW, we did price the 55″ HDTVs, figurimg that the 70″ was not what we were going to get as a replacement. At Best Buy, I noticed right away that all the Sony TVs were off to one side marked CLEARANCE. Guess why? They are cleaning out the old inventory to bring in the new 2D/3D technology. Yes, I was feeling a little behind the times when I figured this out – saw the new technology and truly, it didn’t do a thing for me. I just want a TV that works and won’t burn the blooming house down!

          I do know that we will always get the warranty as it has paid off so far. I am certain we will never purchase another Sony. I didn’t expect the TV to last 10 years (like they used to), but I never expected to get such a run around either.

          • Anonymous April 5, 2010 at 11:26 pm #

            Sony also has a warranty for the melting issue that runs through March of 2011, stating that they will replace the lamp door and any other damaged parts:

            They routinely refuse to do the repair and expect people to buy a new TV from them at a “discount”. My reading of federal warranty law, however, requires them to replace your TV free of charge with a reasonably equivalent TV, if they are unable or unwilling to repair it for free:

            I also encourage people with the melting issue to fill out an Incident Report with the Consumer Product Safety Commission, if they feel the melting could have been a safety issue. This seems to be the best way to, hopefully, compel Sony to inform all customers of the problem with a recall notice:

            See my web site for additional information and/or if you wish to contact me.

            • charles andrews August 13, 2010 at 6:12 pm #

              i have a kdf52we655 that has a blue blob and has melted around lamp and now has starting to have a rolling picture and then now it want turn on at all, i move from florida to colombia and sony usa says that since i have move thr tv is not their problem and sony colombia says its not theirs either i have called sony 10 times for hours with no results sony is sold right here in colombia and world wide any advise on what to do it cost to much to ship it back to the usa

          • Anonymous April 13, 2010 at 10:36 pm #

            I am wondering, what did you do? Did you pick a replacement or did you fight for the newer models? We called today as our TV has finally showed it’s last green blotch and now it is flashing the overheating light, and they offered us the same crap models. We went to Costco and checked them out to find they are last years technology and cheaper at Costco than Sony’s site, go figure…
            My wife is going to call tomorrow and tell them that this is completely unacceptable and see what they will offer us then. Your input would be greatly appreciated.
            Also, to mention, these “replacement models”, are crap, you can’t watch sports or action on them. The 120 hz refresh rate is not fast enough on the Sony’s, it ends up being blurry and digitized even in high def.
            The newer NX800 models are a comparable match to the technology that we bought into when we did. That is what they should be offering us for “exchange”. Not purchase for “upgrade replacement”. When you buy top of the line and it turns out to be a lemon, it should be replaced with top of the line.

          • RobI May 11, 2010 at 8:52 pm #

            I just received the Sony KDL 46EX700, LED 46″, FREE OF CHARGE, all i had to do was;

            1) Take a Picture of my Sony Wega SXRD with Even # written on a piece of paper and taped to the bottom screen
            2) Peel the Serial # off the back of the TV attach to the paper with my name, address, event number and a picture of the TV with Green Picture…
            3) Mail to Sony in Floria ( I overnighted)
            4) I had my New 46″ LED (46EX700) in 4 days (including Sunday) Free of charge, NO Charges to me (other than $5.98 for the pictures and $18.35 Overnight Charges)

            Guess What I bought my TV 3 Days prior at a garage sale for $20.00 and came out with a Free $1800.00 TV,,, SONY ROCKS :))

  50. Wendy March 25, 2010 at 12:29 pm #

    I have a KDF-E55A20 and my issue is purplish pink spots and the repair man told me it was the op block engine not sure it is the exact same thing or totally different part. I bought tv in 2006 with a 2yr extended warranty. Luckly I was offered to extend for another 2yrs when that previous warrenty was due to expire so I am covered till 5/2010. The warranty company offered me a 60″ Mitsubishi or $1000.00. So believe me I took the cash and ran. Bought a 60″ Sharp which I purchased 4yr warrenty with it.

  51. Anonymous March 30, 2010 at 11:58 am #

    Hi everyone I would like to know the prices sony is WANTING YOU TO PAY for the replacment tvs&WHAT SIZE&MODEL#S THAY ARE? I talked to a guy that just swapped a 50″XBR SXRD for a 55″SONY BRAVIA FLAT PANAL 1080P 120HZ&a SONY blueray player for $200 TOTAL!!
    That sounds like a really good deal to me*
    You can buy a defective malfunctioning OB/light engine old SXRD for under $300.on your local news classified web sites or craigs list IF thay still have the SERIAL #s on back of the tvs THATS THE KEY TO GET REPLACMENT DEAL FROM SONY((BEWARE NO SERIAL#NO WARRANTY ITS ALREADY BEEN YOUSED FOR REPLACMENT DEAL)&deal with sonys great customer service LIKE THIS SITE SHOWS YOU HOW TO DO&PHONE NUMBERS TO CALL&pay another$200&you just SAVES YOUSELF $1000.minumum off what you would have payed if you would of bought a 55″sony flatpanel LCD tv&blue ray player from retail store!!!Plus you get to keep the old SXRD&have target practice like the video clip YAAAAAAAAAAAAAYA OK*Or find a smuck to pay you a couple hundo for it:)

  52. Anonymous April 27, 2010 at 6:24 pm #

    Just stop buying Sony! Very simple as that. Get another tv and move on.

  53. taken June 3, 2010 at 10:02 am #

    seems like they are offering different prices to everyone for the same tv’s, be aware of that!!! some are getting free 46’s to paying 200+….now are they allowed to offer different prices, arent they require to offer the same to all???

    • Diax March 22, 2011 at 6:41 pm #


      It all depends on the model you purchased… For those of us that bought the XBR 60 and 70 inches and paid 4000 to 6000 for em seem to be getting lower prices.

  54. Allan B. July 28, 2010 at 5:28 pm #

    Just an update. Called about Green Blob issue (7-28-2010) on my SONY KDS-R60XBR1. They offered to fix the OB (ONLY) or replace with (need to respond in 1 week)

    1) KDL52NX800 FOR $575.00 + local sales tax
    2) KDL55EX500 FOR $225.00 + local sales tax
    3) KDL46EX700 FOR No Charge

    No Photos, etc. Was on the phone for about 5 minutes, Just gave them name, adress, and model#. I did not even have my reciept. Now, I am not happy about the loss of my 60″ baby, but I can’t complain about this service exchange. The rest of the above people must have trained Sony

    • Riyad Kalla July 28, 2010 at 5:54 pm #


      Very interesting indeed — $525 + tax for the NX800 isn’t bad at all.

  55. Carlos September 2, 2010 at 8:56 pm #

    Called Sony today to report my green haze issue for my 55″ KDS–50A2020 they were nice and gave me no hassle with the warranty…they gave me the Qualxserv# 866-282-7412 and said they will have a repair person come by next week…….

    So I will follow up with you next week to give you an update on my experience……

    • Riyad Kalla September 2, 2010 at 9:44 pm #


      They just immediately offered that up? That’s pretty cool since we are outside the extended warranty window from the lawsuit.

      • Carlos September 3, 2010 at 9:12 am #

        Yes…I explained that I had recently changed the light bulb on my TV that I purchased two years ago and the person I spoke asked me to wait to check if there was an extended warranty based on my TV’s Serial#. I gave the Serial# to her and she said that my TV qualified and we made arrangements to have a tech come and make the necessary repairs.

        They are coming next week on 9/7 so I will post my experience then…..

  56. rich panzer September 3, 2010 at 1:32 pm #

    didn’t even know about the lawsuit, bulb went after 1 and 1 half yrs. now i have the greenies still under warrenty so i”ll get it fixed and take the new one for the discount, unless mr. lax contacts me with a better offer from the lawsuit i see this as a win-win?

  57. Tom September 4, 2010 at 9:16 am #

    I have just become aware of the class action suit regarding my SONY television model which has the green haze effect making it unwatchable.

    I have contacted SONY who told me my only option was to repair it AT MY OWN EXPENSE, or purchase another SONY T.V. of the choices they provided at a discount. In other words buy another T.V. from a manufacturer who sold me in 2006 a T.V. they new to have problems as early as 2005.

    I am late to the discussion on this, but do I have any other option under the class action suit agreement signed by SONY such as a cash voucher to be used to replace my T.V. with one from a better manufacturer?

    Is there any option available to me that SONY has not made me aware of which was agreed to as part of the settlement?

    • Riyad Kalla September 4, 2010 at 9:55 am #


      Just from what I’ve seen in the last few years, it doesn’t look like you have many other choices.

      Calling them constantly and becoming a major pain to them (if you don’t mind doing that) has had limited success in these later years; earlier on (2006/7) it seemed to have better results, then there was the lawsuit and Sony stopped responding to force and then after the lawsuit it seems like the possibly outcomes are pretty standard now:

      * But their discounted TV
      * Repair it yourself

      but in some cases (like Carlos’s a few posts up) it looks like if your TV was purchased relatively recently, Sony is still doing the optical block replacement for you… not sure. I would say Carlos’s experience is more the exception than the rule.

      As absolutely maddening as it is that your $3k TV (or 4k, depending on when you bought it) is rendered completely useless because of a manufacturing design that Sony won’t help you out with, at the end of the day it seems to boil down buying a new TV.

      I would just get the prices from Sony on the TV’s they are offering and check them on Amazon and see how big the discounts are. If they are decent, go for it I suppose if you don’t mind having another Sony.

      If the idea of another Sony makes you want to vomit blood, you can pick up a nice Samsung or Vizio from Sam’s Club, Costco or some other big-box store that extends the warranty for you.

      • Tom September 14, 2010 at 11:09 am #

        Riyad, thanks very much. Since I received your advice, I went to Best Buy and got a new TV (NOT a Sony) on sale BUT I did take Sony up on their 46 inch T.V. offer for 150 bucks just to have a back up. Where are you going to get a 46 incher HD for 150 dollars? Its worth it to have as a backup or for whenever I get the basement fixed up. Or I could turn around and sell it.


        • Riyad Kalla September 14, 2010 at 12:24 pm #

          Tom, hey nice job! It sounds like you really maximized the situation and having an extra 46″ TV for $150 is unbelievably cool.

          Thanks for coming back and letting us know how things went.

        • Larry September 14, 2010 at 3:39 pm #

          Did the same as you, but I took their offer of $225.00 for the 55″ Bravia, repaired the Optical block on my 60″ for less than $300.00, my labor. Now my wife has the 55″ in the family room, I have my 60″ back for the fall football season, put the 42″ Visio in my home office……Life is good..
          P.S. I downloaded a Sony technical manual for the removal and installation of the optical block from my 60″ a document sharing website. Plus mine was way out of warranty, no issues with Sony.
          P.S.S. Sony has been following the complaints on Face Book. Join the; “I hate my Sony TV” group and they will eventually contact you, as they have to me.
          That’s all from me folks…Good luck on your quest for a repair or replacement.

          • Riyad Kalla September 14, 2010 at 10:01 pm #


            Glad to hear you got things worked out — also impressed you do the optical block yourself. Do you have any pointers or warnings for folks that might want to try and do it themselves?

            Also, I wanted to post a link for folks that wanted to join the Facebook group, is this it?

            • Larry September 18, 2010 at 11:35 am #

              Hello Riyad,
              The optical block removal wasn’t too bad. If your mechanically inclined and like to repair stuff yourself, then it shouldn’t be a problem. After all the TV is not worth anything the way way it is, so you really have nothing to lose except the original $4k we paid for it. And if you don’t mess it up then you have your original back. I also used this web page which has detailed step by step instructions.

              Also the Face Book group is;” I have a Defective Sony TV”

              • Jim October 4, 2010 at 6:25 am #

                I spoke with Sony a week ago about my Wega KDF60XS having a blue blob. This set is almost 6 years old and has been an issue for about a year. They offered to replace my set with a new 2010 55″ LED/LCD for a cost to me of $825 plus local tax. They bellied up quite quickly..I only spent about 20 minutes on the phone with them. Do you think I can do better than their offer?

                • Larry October 4, 2010 at 4:50 pm #

                  Hi Jim, Probably not, I would take the offer, It will cost you over that much to have them repair it,estimate to me was $1,300.00, but if your handy you can repair it yourself by pulling out the Optical block and having it sent out for repair. Which would cost you $300 plus your time.
                  Pulling out the Optical block is not for the weak of heart, but if the TV is gone you have nothing to lose. I have seen Sony offer a wide range of offers and prices, so I’m sure they have a pro rated price offering.

                • Riyad Kalla October 6, 2010 at 8:41 am #

                  I agree with what Larry said — $825 for a new 55″ LCD, even if it’s their lower end ones, is still a great deal and it helps you avoid the hassle of further battle.

                  You could do what Larry says AFTER you get the new TV and try and repair the SXRD set for sale… and then you aren’t out a TV, it can be a side project :)

          • Scott October 12, 2010 at 8:51 pm #

            Where did you get the new optical block?

  58. Scott October 12, 2010 at 8:03 pm #

    Just found this thread and called Sony about my green screen on my 50″ xbr1. After only 10 min on the phone they offered me a free 46″ EX710 or a 55″ KDL55EX710 for $425 + tax. No fighting no arguing. They gave me 8 days to respond to the offer. Think I’ll go for the upgrade but a free 46″ is pretty tempting.

  59. paul November 6, 2010 at 1:10 pm #

    I had a green screen problem, but i am insured. After calling my insurance company , they told me i needed a light engine. After a month, they said they finally got the part and will be fixing it monday.. Will let you know how it turns out.

  60. doug November 16, 2010 at 6:24 am #

    My KDS-55A2000 has the “yellowish hue”,what should i do first?Call sONY,which phone number?..Any advice would be great..thank you

  61. Chinh Pham November 17, 2010 at 8:43 pm #

    Shit and shit and shit. Don’t buy any from sony production is bester. Your youtube send to yahoo or messenger or some larger website. they are the bad reserved and no duty

  62. P.J. December 3, 2010 at 5:32 am #

    Thank god I found this blog. We haave a KDS55A2000 we bought back in 2007 with the green tint issue. I called Sony this past Monday and they gave me 3 replacement offers. We decided on the KDL55HX800 for $625. I went to BestBuy to see the TV and to my surprise it was the 3D model w/the 240hx refresh rate. $2200 TV for $625 if fine by me. Glad to be done with the rear projection.

    Thanks for all the useful info everyone!

    • BP December 8, 2010 at 5:10 pm #

      Call Sony last week about my 4 year old SXRD 60″ green TV. They offered me a 46″ for free or a KDL55EX500 for $525 plus tax. Told them why shoud I drop to a 55″ when I have a 60″. They said you have 7 days, take it or leave it. Called them back yesterday an was going to take the 55″. Very nice lady on the phone. She wanted to know why they offered me a 55″ when i have a 60″. I told her that he said that was it, take it or leave it. She came back and offered me a KDL60EX500 for $150.00 plus tax. SOLD. Ripped off the sticker from my TV, took pictures and sent it in. I guess its who you talk to and what kind of mood there in.

      Just a footnote. I got the original Sony 4 years ago because I had a Phillips 50″ with a full 5 year warrenty. After 3 years it broke and they couldn’t fix it and not making the TV anymore they could not get parts. So they told me to go to Tweeter and get a TV. Thats when I got the SXRD60″ for free. Just paid for the 5 year full warranty. So I think I’m way ahead. 7 years later I basically got another free 60″ TV. Go Sony, keep screwing up.

      • Riyad Kalla December 8, 2010 at 11:09 pm #

        BP that is a SERIOUSLY big difference, I’m really happy to hear how well that worked out for you. I’m gonna update the original post with a link back to your comment so folks know to try and try again if they are getting railroaded on the replacement.

        • D December 16, 2010 at 11:11 am #

          I had a 50″ KDS 50A 2000 that had the green. I called yesterday and was offered a 60″ KDL for $350 or a 46″ KDL for free. I called back and accepted the 46 inch and was told I needed to send in serial number sticker and pics of the tv on with the green issue with a paper with the claim number taped to the tv while on. Unfortunately my tv wouldn’t turn on when I got home and I called. They said if it was a different issue now they wouldn’t do anything without the photo proof. I wasn’t happy, but thankfully it turned back on this monring and I got the photos. Hopefully I will get the tv soon. Anyone have issues getting the new TV after the pictures/proof was sent in?

          • P.J. December 16, 2010 at 12:34 pm #

            I called Sony on Nov 29, 2010 to initiate everything. I got my
            KDL-55HX800 yesterday Dec 15, 2010 and it’s beautiful. The only issue I have is they sell you a 3D TV but you have to spend another $50 to get the “special 3D sync transmitter” to even view TV, oh and you also have to buy the glasses as well. Oh well, I got a $2200 LED LCD for $675.

            • Andre December 18, 2010 at 7:19 pm #

              P.J. was the KDL55HX800 offered to you as a replacement or did you have to negotiate further with Sony?

              Reason I am asking is that the offer to me was a 46 or 60 in and I want a KDL55EX710. I will have to contact Sony Customer Relations on Monday, 20Dec10 to ask.


      • JDavis February 23, 2011 at 5:11 pm #

        BP – What number did you call to discuss this? I just went the email route first and they offered my the 55″ NX810 for $600. I’m hoping I can get the 60″ because I have a built-in cabinet for a 60″ TV.

  63. P.J. December 16, 2010 at 12:35 pm #

    I meant to say “to even view 3D” tv

  64. Andre December 18, 2010 at 7:08 pm #

    I currently own a KDS50A2000 for about 4-5 years now and in the last year, I have noticed a green spot that has gotten larger and then all the white is now green. My wife kept telling me to contact Sony and ask what can be done but me being a man didn’t take her advice right away thinking that Sony would just say bring it to a repair station and would cost me hundreds of dollars. I was set on probably buying a new TV and really frustrated with the Sony on going bad so soon. So yesterday, 17Dec10, I finally did call Sony Tech Support and to my great surprise, Sony indicated that the green spot was a known issue with the optical box and they offered me a KDL 46EX710 for free of a KDL 60EX500 for $350 + tax and had to make a decesion in 7 days. Well I was flubergasted! I thught that it was great product support.I immediatly went to BestBuy to check out the TV’s and saw that the Sony KDL55EX710 was the best option for me but was not part of the offering. I called Sony back and asked if they could offer the 55EX710 because the 46 was too small and the 60 was too big. They referred me to Sony Customer Relations but was closed till Monday and opned at 9:00 AM. I am keeping my fingers crossed at this point that Sony will offer the 55EX710 and that there will be no hic ups in the transaction and this is all for real. I will keep this blog posted on the outcome!

    • P.J. December 18, 2010 at 8:32 pm #

      This is what was offered to me on Nov 29th when i called:

      Thank you for contacting the Sony Exchange Dept., As discussed, we provided you an offer to replace your television.

      KDL55HX800 – $625.00 + local sales tax <—-What I chose (3D LED LCD) I love it!

      KDL46EX710 – No Charge

      If you decide to accept the offer, please contact Sony at 888-993-7669 within 1 week.

      • seventhseal December 29, 2010 at 9:23 pm #

        Same here Andre. I called today and they offered me the KDL46EX710 for free or the 60EX500 for $350+local tax. Well, my KDS50A2000 was top of the line when I bought it 4 yrs ago. And they want to sell me on older LCD CCFL with the the EX500 or non dynamic local dimming of the 710. I asked for the HX800 or NX810 but the rep said neither were in their “replacement inventory” stock as they call it. But said to call back in a few days as a new shipment may come in. I can say I would be happy with the 55HX800 or NX810. But the 46 is too small for my room and the 60EX500 is just out of date with hardly any features. I’ll give it a few days and call early next week. At the very least they should have the 55EX710 LEDI hope. The 60 is too big and the 46 is too small. If anyone gets a different offer let us know as some of us are going through it now.

        • SMS December 30, 2010 at 5:31 pm #

          I called Sony today regarding the green tint issue on my KDS60A2020. I tried 239-768-7604, and the guy said that all they could do was extend the warranty and repair the television. I told the guy that I wasn’t really interested in a repair and would prefer a replacement, since the obtical block would most likely fail again in the future. I told that guy that I would think about the offer. I then called 888-993-7669 and while the guy was easier to talk to than the first one, he told me the same thing that they could do a repair but not a replacement. He transferred me to somebody in a higher department since he didn’t have the clearance to offer replacement televisions. The higher up guy told me that on the first of the year they will start offering replacement tvs for my generation of television. I got the guys name and employee ID number to refer to if they claim that what he said is untrue.

          I’m most interested in either the KDLEX55710 or the KDL55HX800. I could take or leave the 3D, but for the $200 dollar price difference that I have seen on here, it sounds like if would be worth the upgrade. Has anybody on here heard about the Jan 1st being the date that the 2020 series will be offered replacement tvs? I’m not sure what to make of it, but it is the most positive news I have heard from the 3 different people I have talked to. I’m not that great at being a hardass and demanding what I want, but I definately let them know that I feel that the free repair isn’t what I want and not a good long term solution.

          Let me know what you guys have heard or what your take on my situation is.


          • seventhseal December 30, 2010 at 7:02 pm #

            I definitely agree that a repair is not the preferred option as it WILL fail again unless they give you some indication that the parts are new design rather than refurbished or same optical block as original. I am sure you will get the replacement option as they state the first of the year. Otherwise – keep pushing for it. However, once you get it, it looks like you have a week to decide. I am going to call tomorrow and see if any new stock is available or if someone else tells me something different. I just want similar quality as what I initially paid for. I checked CNET and the 710 and 500 series both got 3 star ratings but the NX800 got 3.5 star and the HX909 got 3.5 star. Any suggestions from folks out there that got either model? I’ve been checking amazon reviews of both models as well.

        • Andre December 30, 2010 at 9:36 pm #

          I received confirmation from the “Sony Exchange” that they had received all my documentation for the new 46EX710 replacement. I tried for a 55 inch and pushed with a Customer Relations Rep. but they didn’t go for my story as well. My new 46 inch should be here in two weeks. I will believe when I see it tough.

  65. Veloosh December 30, 2010 at 11:59 pm #

    Yes Sony should have been more forthright and stepped up to fix the problems and reach out to all the owners of these two defective models without us having to seek remedy and suffering with a horrible picture for so long. I bought mine in Nov 2005 and the fan went out first, then the green blob- happened after the 1yr warranty was up. Like an idiot, I never persued repairs. I adjusted the color as best as I could and just lived with it. My stupidity. Fast forward 5 years later: I was ready to get a new TV, couldn’t live with the horrible color any more. Bad economy meant getting a smaller, cheaper set this go around. Went online on a lark just to see if anyone else was having problems with this model. I found hours and hours of information about the lawsuits, class actions etc. So I sent an email to Sony Listens just to see if they would help me out. A couple days went by and I got a phone call from Sony offering me either a free Sony 46″ EX710 or a 60″ EX500 for $150 (I currently have the 50″ TV). Went to Best Buy to compare the two and decided to accept the EX500 deal. Got the TV today and have been watching it all night.

    All I can say is WOW! The picture is unbelievable!!!!! So much better than my old set, even when it was new. Can’t believe the tiny details and gorgeous color I was missing. I love this new TV! Blows my old one awayyyy.

    Ok, so Sony should have recalled the tv and contacted me years ago and they didn’t. Maybe they acted irresponsibly. But I am very happy to get this replacement TV basically for free ($150). And 5 years later! I can’t complain. So glad I went online to check this out or I would have never known.

    Although Sony has not been totally vindicated, I do feel compensated and am happy now. I swore I’d never buy another Sony product again, but now I think I would. It took me one email to Sony and less than 2 wks later I have an absolutely killer new 60″ Sony TV.

    So it doesnt have 3D or internet; who cares. My old $4000 TV would be under $2000 now for similar technology, 5yrs later. No more fan, no more optical block, no more bulky old tv.

    Glad I got this help from Sony!

    Gotta go watch my new TV some more!! It’s freaking awesome! Now what do I do with the old 50″ behemoth sitting in my hallway.

    • Larry December 31, 2010 at 1:07 pm #

      Group, I received a 50″ replacement in July for $329.00 after peeling away the sticker, taking a screen shot of the Green screen. Mine was out of warranty, but they honored their end of the deal. I received the 50″ one week to the day I sent in the information. Put it upstairs in the family room. Since I didn’t really know what to do with the old 60″ I decided to replace and fix the Optical block myself. Nothing to lose since I already had the replacement. Wanted the big screen for the start of the football season. My son and I took apart the old set and pulled out the optical block. Sent it in to get refurbished for $315.00. I searched the net for instructions and found the following link where a fellow had step by step instructions for disassembly. What a life saver.
      Also here is the link for the repair shop in Evansville, Indiana for the optical block:
      I received the rebuilt optical block on week to the day I sent it out for repair. It took me three hours to dissemble to pull out the optical block, and another two hours to reassemble. Plugged everything back in, hooked up the cable, turned on the set and viola, it was just like new, the beautiful picture was back. So, net, net, I have a new 55″ flat screen for $329.00, ($1,700.00 at Best Buy) and my old 60″ back in service for $315.00 my labor. Sony was going to charge me $1,100. an the local repair shop, $1,300.00. The rebuilt optical block is working great and I enjoyed the Bears season on my wide screen. And it still has the best clarity of the other HD sets I have. So, if your mechanically inclined and have time to take it apart, you can do it yourself and recoup your 60″ rear projection. And if it goes out again, I know haw to pull it apart and get it rebuilt. Off to watch the rest of the Bowl games. Happy New Year! Sweet!

      • Steve January 6, 2011 at 7:55 pm #

        Just got off the phone with Sony about my A2000 They made me the 46″ ex710 for free offer and the 60 ex700 for a discounted price.I think I will take the ex 710 but when he was telling me about the picture,sticker, and Case # to be mailed he also said they would need my CC # when I asked why he said that they would want the old set back and the CC was to protect them,if I did not let them take it. Has anyone else had to do this?

  66. Fergus January 1, 2011 at 11:16 am #

    Pretty much the same thing here. After a long phone call wait and conversation, 24 hours later got the email for the KDL60EX500 $350.00 + local sales tax
    KDL46EX710 No Charge

    I called and said I’d take the 60″, the lady said “the KDL60EX700?”, I said “sure”. So, we’ll see what I end up. Maybe she was reading that, or maybe she wasn’t good with details. I’ll know more when I get the next email after they receive my evidence photo and back side sticker.

    I just want to thank Riyad for this blog/thread. This is helping a lot of people – including myself.

    And on the subject of “what else can I get?”, I’m a strong believer in “don’t look a gift horse in the mouth”. I’m happy with what I get, and will make it work. Sony has secured my loyalty for the near future…anyway.

    Thanks again for the tips! I hope more people will “hold Sony’s feet to the fire!”

  67. majorcrimesd January 3, 2011 at 8:24 am #

    I found out on my own after a call to Sony Support about my green hue about the exchange offer. No time during the 4 calls did they say anything about the lawsuit. They did offer me the 46″, or the 60″ exchange. I found it very suspect and started digging and that’s when I found the lawsuit. It will be interesting to see where this goes because my model number is the KDS-R60XBR-2 as opposed to the model in the court order that has a “1” at the end and not a “2.”

  68. NR January 3, 2011 at 6:15 pm #

    I bought my KDS-R70XBR2 in November 2006. I went for the 70 inch figuring you couldn’t get a better big screen for all those “Bowl Games”. After a couple of months the TV just quit. The first repairman got it working pretty quick but it went out a couple of weeks later. The second time it was out for weeks waiting for parts. They replaced some boards, thermal fuse, fans etc. While it was down I complained multiple times to Sony telling them I thought I had bought a LEMON and they should just replace the set. They listened and blew me off. I admittedly was not pleasant.

    Since the original repairs I have been pretty happy with the occassional bulb replacement.

    A couple of months ago I noticed that the picture was looking dim and “yellowish”. I replaced the bulb again and tried to adjust the color settings until I finally googled the the model # and found this website.

    Thanks to all for the valuable insights.

    I called the 888-993-7669 number last Thursday and got the free 46″ and $150+tax 60″ LCD 7 day deal. I told them I was aware of the deals. I told them that since they don’t even make a 70 inch TV anymore they should at least consider offering the 60EX700 LED.

    I called back today and got the same “take it or leave it” deal. I asked to talk to someone who could at least consider an alternative. After being put on terminal hold for 30 minutes I got the hard line again. I told them that I thought they should offer an upgrade in technology since they couldn’t even match the size I have. They said if I wanted upgraded technology i should go with the 46″. I said that is ridiculous.

    I said I would have to sleep on it and call back.

    Anybody have any similar experience with the 70″ model?? Just for the record the 70″ retailed for about $2000 more than the 60″.

    • seventhseal January 3, 2011 at 9:35 pm #

      Email and address it to Sarah. She was able to clear an upgraded model for me and many others. I was honest and informed them I was upset seeing everyone getting different deals so when I saw higher end sets offered previously but kept getting the “its out of our current replacement inventory” candid statement from Sony tech support and I thought I was had. Then I saw a few posts on AVSforum and facebook and found her contact. I got an email back the same day with multiple offers + $ and am now a happy camper. I come from the electronics industry and know designs can go south. However, if it is a heat issue I am surprised to see that happen to Sony. Either that or components aren’t meeting spec. In any case, they offered me the set I felt was a fair replacement and will reply to the thread when it arrives at my doorstep (fingers crossed).

      Hope everyone else gets a fair replacement. Good luck!

      • Riyad Kalla January 3, 2011 at 11:28 pm #

        seventhseal – excellent find! I’ve updated the original post with your findings and the email address so other folks might have better luck negotiating better replacements.

        Which set did you end up getting and how much was the replacement cost?

        • D January 4, 2011 at 8:44 am #

          I am so thankful for this site. I sent in the info Sony needed on December 17th and I received my brand new 46″ Sony Bravia KDLEX710 yesterday. There was some confusion with the delivery, but I have it now and it looks beautiful .And a Free replacement!

          Thanks to everyone so much for your help and insight

          • Riyad Kalla January 4, 2011 at 9:17 am #

            D, that is great news. I’m glad it worked out!

            • mario January 4, 2011 at 1:57 pm #

              So what models exactly get this offer? There seems to be quite a few. Thanks in advance.

          • Andre January 4, 2011 at 11:59 am #

            D, I submitted my info on Dec 20th and Sony confirmed documentation on Dec 27th. What is the process of the transportation of the new TV. I’m anxious because I can no longer stand the total green color of a picture.


            • D January 4, 2011 at 2:10 pm #


              I am in Tampa. My delivery was made by DB Schenker. It was shipped originally through O’Hare airport. Unfortunately, Sony did not let me know it was to be delivered, at some point, until Dec 30th and DB Schenker tried to deliver it to me on the 29th. They did not contact me on the 29th and I had to track them down and wait until Jan 3 to get the delivery. So the process was not simple. The Tv was delivered without padding or anything, just the TV box, but there was thankfully no damage.

      • NR January 5, 2011 at 2:44 pm #

        I took the seventhseal advice and emailed my request yesterday to “Attn: Sarah”. I got a call this morning from “Emma” and miraculously they offered me the KDL-60EX700 which was not in the replacement inventory the day before.

        The advice and guidance provided by Riyad, Seventhseal and you all has been invaluable. THANKS MUCH!

        When they just say “NO” don’t stop there.

        They said it would be 2-3 weeks delivery.

        • Riyad Kalla January 6, 2011 at 12:15 am #

          NR, that is excellent news! I give all the credit to the folks that got jammed up with Sony and fought for a good conclusion then came here to share it with the rest of us.

      • Cory DeRobertis January 13, 2011 at 1:19 pm #

        I too received the 7 day take it or leave it deal. I ave the r60xbr1 and they are offering me the kdl60ex700 for $325. plus tax. Don;t know if this is a good deal, but when the SXRD set was working well nothing compared to it. Anyone have any thought son the quality of this “replacement” and how I might be able to get a equal quality set as the replacement.
        Any and all thoughts are welcome.
        Btw: they mentioned that being the the class action has expired, that should I want the set repaired, I would have to eat the entire cost. I just want the equal technology and sized set.

      • Ken Engstrom January 27, 2011 at 10:20 am #

        My TV had the greenish problem. Now it is completely black and hums. Sony said they could not help since I could not take a picture of the green. Any suggestions?

  69. seventhseal January 5, 2011 at 8:22 pm #

    Glad to help. Sony is doing a good thing with the replacements. So just nice to see people get fair deals from the support folks at Sony that are listening and taking the time to help us out.

    I asked for an extra couple day extension to my 7 day offer so I could see one of the models in person before I decided. They said that was fine. I elected the 55HX800 for $575. I did see someone with an XBR model get the HX909 top of the line set but judging at the prices on the web it most likely was above what I wanted to pay.

  70. majorcrimesd January 6, 2011 at 6:49 am #

    Well, yesterday I found out that all is apparently going well with the replacement process. That was the 6th phone call I made over the past week regarding the green hue issue and in yesterdays call I was told that in approx. 3 weeks, my new 60″ will be delivered. My credit card was charged for the $160.50 {I live in NJ} and what’s really crazy is that we get to keep the TV with the issue. That’s amazing to me but, I guess that Sony has no use for a TV that is slowly dieing.

    • majorcrimesd January 6, 2011 at 8:34 am #

      I was also glad to see that there are some of you that took on replacing the optical block yourself and feel a little better about trying it. I am going to wait for the set to get worse before I try it. Right now we can live with the green hue as the set will be going in the basement after the 60″ gets here. I also saw that the replacement from Sony {KDL60EX500} has gotten very good reviews through Consumer Reports so, we’ll see. So far so good.

      • Steve January 6, 2011 at 8:05 pm #

        Just got off the phone with Sony about my A2000 They made me the 46″ ex710 for free offer and the 60 ex700 for a discounted price.I think I will take the ex 710 but when he was telling me about the picture,sticker, and Case # to be mailed he also said they would need my CC # when I asked why he said that they would want the old set back and the CC was to protect them,if I did not let them take it. Has anyone else had to do this?I was thinking of trying to replace and fix the Optical block myself

        • Steve January 7, 2011 at 7:46 pm #

          Hi all Just took Sony’s offer for the 60″ ex700 for 350+tax.Will mail picture and sticker in tomorrow.They said it will be delivered 3 weeks from when they receive my info.

    • Riyad Kalla January 6, 2011 at 12:59 pm #

      majorcrimesd – hey as long as things keep going well. Be sure to let us know in 3 weeks when the TV shows up if everything ended up well.

  71. Chinh Pham January 6, 2011 at 9:23 pm #

    I have e-mailed to the Sony head office 1.5 month ago but no answered, Also I have called to sony customer care and they want me send some pictures, and I did and get reply from Sony for 2 to 5 business day, before christmas, now Jan 06. May be they still busy holiday


    • majorcrimesd January 7, 2011 at 10:41 pm #

      Not sure what it is your trying to say Chinh but, if your having a hard time with Sony you gotta stay on them. Call, take notes of the conversation including dates and times of the call. I got a commitment after two calls within less than 3 hours. All they wanted on the 8.5×11 inch piece of paper was the serail/model number sticker from the back of the TV and the incident number. I gave them that in a 32 font and I also included three color photos that I inserted and printed. I also included some of the notes I took from my conversations. I sent it registered return mail so, the total time this took from start to finish was 5 business days. On day #5 I got a confirmation E-mail and I also called to confirm the e-mail and I confirmed that they charged my credit card the $160.50 for the new 60.” If all well, like it has, I should have a 60″ Sony in my home in less than 3 weeks. Good luck.

      • Chinh Pham January 8, 2011 at 5:58 am #

        Thanks Majorcrimesd! But you know first time I Called they told Me to pay $75.00 for checking and 0.60 cent/Km. Because from Toronto to my house is 100Km, out of local service (they said) I was think is crazy, I can’t believe. And to yesterday I got a call a gain They need the serial/model number picture, may be ok
        Thank again!

  72. seventhseal January 15, 2011 at 8:21 am #

    Update folks: My documentation arrived at Sony. I called the next morning and everything was approved and order processed for my new replacement TV. In any case…a word to everyone is to keep calling and making sure your order continues in the flow until your new set arrives.

    Question: Does anyone have the service manual for the KDS-50A2000 SXRD? I want to remove the OB and get it refurbished. I saw a post on another forum for another set but curious if anyone has the link for my exact set. I haven’t found it yet online.

    • Larry January 15, 2011 at 9:01 am #

      Here you go seventhseal. You can get a pdf version from here for a small price.

    • majorcrimesd January 16, 2011 at 7:53 am #

      do you have an estimate for the refurbished OB? Are you replacing it yourself or, sending it out? I see a few other posts where folks are doing it themselves and am considering doing the same thing.

      • Larry January 16, 2011 at 8:19 am #

        $315.00 for the repair. Seven days turn around. I have my great picture back again. Here is the repair company link.

      • seventhseal January 16, 2011 at 8:37 am #

        Larry already mentioned the price and link. I am using the same place. You have to pull out the OB on your own (thus why I was poking around for the service manual) and send it to Tristate to rebuild. Then you put it back in. I browsed thru the manual last night after I found it and the steps for disassembly aren’t too bad. Just organize, take pictures and write down all your steps and connections as it will come in handy during re-assembly – believe me! Done this before on cameras, phones etc…use the rapidshare link and take a look.

        • Veloosh January 16, 2011 at 10:09 am #

          I too have received a new 60inch set and am condidering attempting to have the optical block refurbished on the old set. But does anyone remember that our sets had a cooling fan sound when new. It occured to me years ago, about the time that the green blob began occuring, that I no longer ever heard the sound of the fan running. Has anyone else noticed the fan sound (or lack thereof). Could the failure of the cooling fan have contributed to heat buildup which could have caused the optical block failure?

          • majorcrimesd January 16, 2011 at 11:06 am #

            I dont remember that fan sound on mine. Something tells me that there was no fan sound.

  73. majorcrimesd January 15, 2011 at 2:14 pm #

    Well, the new TV {60″} got here two days ago….two weeks early. Beautiful TV and I have the green haze Sony in the basement. Looks like a happy ending and thanks to all who forged the trail which made it easy on those of us who came in on the tail end of this.

  74. seventhseal January 15, 2011 at 7:29 pm #

    Thanks Larry! Was hoping to find a free copy online but it seems no go. Guess I’ll pay the $7.99 for the pdf. Thanks again…

  75. seventhseal January 15, 2011 at 7:59 pm #

    Actually I just found it on after some exhaustive searches online in case anyone else is interested.

    • NR January 19, 2011 at 1:09 pm #

      I got the KDL-60EX700 delivered yesterday, hooked it up and everything works great. The network features and slim design of the new set was worth the fight in my mind. The old 70 inch went to the basement “man cave”. I will probably replace the optical block when the green gets too annoying.

      Many thanks to you all.

      • JKF March 17, 2011 at 3:34 pm #

        What Model No did you have?

        I have a KDS-50A2000 and they wont offer me the KDL-60EX700 and said because certain models only get certain offers.

    • Ben February 22, 2011 at 2:11 pm #


      Can you share the service manual link with me? I am contemplating on doing the OB swap as well.


  76. Ed January 19, 2011 at 9:33 pm #

    I am a glutton for punishment. I own a KDF70XBR950 and the KDS55A2000. I got the blue blob on the 70 inch and realized the 55inch had a yellow tint to it. I did online chat with Sony last night on the 70 inch and this evening on the 55 inch. On the 70 inch I heard back today and they offered KDL60EX700 for $525.00 + local sales tax and the KDL46EX710 at No Charge. I just finished with chat on the 55 and I’m sure I will here from Sony tomorrow or the next day. I paid $6000 for the 70 inch in 2004 and $2500 for the 55 inch in 2006. I’m not trying to be greedy, but the 60 inch at $525 doesn’t seem too good at the moment since I paid $6K originally and the TV was only used for Super Bowls and family movie night. If it has 2000 hours in it I’d be surprised. I will contact “Sarah” at Sony listens and let her know I have 2 TVs with the problem and see what offer I get from them. I’m hoping Sony will do right by me.

    • Carlee February 8, 2011 at 9:46 am #

      I have a lovely (insert sarcasm) KDS55A2000 as well. Purchased in Nov 2006 and have had to replace the projection bulb twice at $250 ea. Now we have a yellow screen. I called Sony and received the same offer and because I didn’t want to downsize to the 46″ we took the 60″ for $525. I started the process on Jan 22nd and the now only 2 weeks later, the tv is being delivered this afternoon.

      BTW, my son-in-law called about their 60″ set to see if he was qualified for a replacement and they offered him a 46″ 3D for free and a KDL55EX510 for $100!!!!! Go figure!

      • Carlee February 9, 2011 at 6:14 am #

        Correction, they offered him a 710, not a 510.

        Television arrived yesterday evening, so far, so good.

        • Nickelin'dimer February 21, 2011 at 3:30 am #

          I just got one too last Tuesday… Gonna see if I can swing such a deal for my brother. Anyone have a list of what-all models qualify for this?

  77. Chinh Pham January 20, 2011 at 6:14 am #

    may be you are luck! and I paid $6500 for SXRD KDSR60XBR1, now still on contact with sony.
    and 17″ VAIO VGNAA150G almost $3000. after 1.5 year repaired the monitor $500.00 by Sony. and it boom 8 month ago.
    Yesterday I have send 2 receives to Sony and waiting for the answer.
    Every Sony’s customer buy the Sony’s product, because they like the Sony, we paid too much of money for them. Me, I have 5 more item top of model but if it have some thing wrong We get the cheap deal (minimum) like this and we say LUCKY-LUCKY- SO LUCKY.

  78. jayoung January 22, 2011 at 10:32 pm #

    I have a sony kds-r60xbr1 that I am in the process of dealing with Sony about. I was just about to schedule a service call when i came across this blog. I am wondering if they will require a receipt? I cannot find this for the life of me. I do purchase quite a bit from the store it was originally purchased from 4 years ago so maybe they will be able to help. If someone could let me know if this is something they are going to need that would be extremely helpful.

    Thank you,

    • Richard January 22, 2011 at 10:43 pm #

      No receipt needed, just the serial number sticker off the back of set.

      • jayoung January 23, 2011 at 6:13 am #

        Sounds good. Sent off an email to them last night, hopefully I will hear back on Monday. It seems like they are making this right with a number of people, just hope I have the same luck. I sent my email to “Sarah” at Sony Listens. I will definitely keep everyone updated.

        Thank you again,


    • majorcrimesd January 23, 2011 at 10:32 am #

      Call Sony customer service, tell them the situation so an incident number can be generated. You will be offered {if things haven’t changed} a 46″ for free or a 60″ for $150.00 plus state tax. I’m in NJ so mine was $160.55. The process is specific; peel off the serial number sticker from the back of the TV and attach it to a 8.5×11″ white paper. Attach the paper to the TV and take a few photos of the issue so the paper is visible in the photo. I took it a few steps further and put my incident number in a 38 font along with the date of the photo, my name and the TV model and serial number. Then I inserted three color photos onto the paper and sent the paper return receipt to Sony in Florida. In all, there were about 6 phone calls from me to Customer service just so I stayed on top of this and then I called two more times after I sent it to confirm everything was going forward. In less then 2 weeks I got the TV. There’s no doubt that this went smoothly because of all the work that all those folks put into this in months and years past. Down load the judges decision on this “green blob/haze.”

      • jayoung January 23, 2011 at 3:43 pm #

        majorcrimesd thank you for the tips. I sent an email late last night, I wait that out through tomorrow then make a phone call. It seemed that people were getting results via email so that’s what I went with. I’ve called Sony a couple times in the previous months and they had me do some ridiculous troubleshooting stuff; and made no mention of any of this. I stumbled across this last night while cursing the TV and Sony. I will definitely keep everyone here posted as I move through the process.

        Thanks again,


        • majorcrimesd January 23, 2011 at 4:33 pm #

          The lack of informetion on their part is how I found out about the lawsuit. When they offered the TV’s I didn’t believe them at all. I asked them to repeat it and then I called back, like I was calling for the first time and they said the same thing. Then I started snooping around on the net and that’s whem I found that there was a lawsuit and that their offer was apparently legit.

      • jayoung January 23, 2011 at 3:44 pm #

        oh, which 60 inch were you offered for $150?

        • majorcrimesd January 23, 2011 at 4:37 pm #

          The Sony Bravia KDL60EX500 $150.00+ local sales tax
          This got a 4.5 start rating {out of 5 stars} as per Consumer Reports.
          A beautiful TV

          • jayoung January 24, 2011 at 9:32 am #

            Sounds good. I’m going to give it today before I call.

            Thanks again,


          • Ken Engstrom January 24, 2011 at 12:22 pm #

            Is it the same quality as the KDS model you had?

          • jayoung January 25, 2011 at 1:21 pm #

            Well I heard from Sony today. I was offered the KDL46EX710 for free or the KDL60EX700 for $325 + tax. Duh! Took the KDL60EX700. Now I start the process of picture taking and send that off to Sony. The guy said the turn around is about 3 wks. No super bowl on the new TV, but oh well. Hopefully everything works out and I will definitely keep things up to date here.

            Thank you to whomever manages this site, without you I would have been dropping $1500 on a new TV.


  79. Chinh Pham January 23, 2011 at 4:35 am #

    oh bester you talk to the Sony service, giv them the picture of model behigh the Tv, They know and they can find out by sell report.

  80. Ken Engstrom January 24, 2011 at 12:21 pm #

    My Sony (KDS-50A2000) had the greenish issue and it kept getting progressively worse. Now I have no picture at all. I emailed Sony today (in order to have a paper trail). Do I need to call as well?

    • majorcrimesd January 25, 2011 at 8:50 pm #

      call and call again and stay ontop of them. Take notes…cover your ass like this was a law suit and you’ll be fine.

      • Ken Engstrom January 27, 2011 at 11:04 am #

        Now that my TV has gone completely black they are telling me they can’t help and my only option is to call their service vendor and have it analyzed (about $100 bucks – my cost). I have become progressively more angry and my emails have become more threatening from a public relations stand point. Not sure what else to do. Should I keep emailing and calling? Will they eventually wear down or am I screwed? Not sure why mine went completely black, but I honestly had the green problem before it went black.

  81. alexbeach January 26, 2011 at 9:23 am #

    How long before Sarah @ responds?

    • jayoung January 26, 2011 at 10:32 am #

      I emailed her Sunday night, and heard back at 9ish am Tuesday.

  82. Chinh Pham January 26, 2011 at 3:23 pm #

    I have came to the future shop and the bestbuy stores for asking the item from Sony give to us.
    first item is old model now no more in store to sell (in warehouse aready if I want they order) the seller said.
    secon item is KDL60NE810 if you want this must pay more $1,600

  83. alexbeach January 26, 2011 at 3:30 pm #

    Well, I got the a call back and got a more appealing TV offer. The new offer is Bravia KDL52NX800 for $325. This offer may end up being the one I take (as opposed to the 46″ or the 60″) because like most of you all, I have furniture that was purchase based on the TV size. 52″ is better than 46″ or 60″ in that regard. Reviews seem pretty solid on this set too.

  84. alexbeach January 26, 2011 at 3:32 pm #

    What documentation do they require? And are they going to take the defective set?

    • majorcrimesd January 26, 2011 at 4:29 pm #

      check my previous posts as to what they require and what I sent.

    • Marquina Rainwater January 27, 2011 at 2:46 pm #

      Serial #, photo of tv is all we had to provide. They do not take the old set away.

  85. Marquina Rainwater January 27, 2011 at 2:41 pm #

    We just rec’d our 60″ 700 series tv today to replace our KDS 5000. Our paperwork was rec’d on 1-18-11, 9 days from receipt to receipt. I place original call the first week of Jan. Good luck to everyone dealing with this situation.

    BTW-the driver said the only deliveries made today were Sony tvs and that’s pretty much the only thing they deilver anymore. She said lots of people have told her they are having problems with the 70″ replacements…so BEWARE!

  86. Chinh Pham January 27, 2011 at 3:05 pm #

    hii, I am on waiting 7 to 14 businet day for answer and I have called to day for askking more the option but they said cain’t. you know, first you sould go to the future shop or bestbuy store to check out what and how the Sony to replace for you, it like me, they replace for me the KDL600EX700, but it in the Sony warehouse. if they don’t give to us and they can’t sell them,become the solite wast as soon, I was spen $6500 for Sony TV in 5 year Like that? same thing you.
    Take back the Sony warehouse, and here is the room for for Sony warehouse people meeting. I don’t think this is a lucky, then we taking a …..from Sony After We was hard try to growed it.

    • Jo D January 27, 2011 at 10:25 pm #

      I have a kds a2020 that I paid 2300 for in 2007. I loved this TV up until tonight. I just bought dead space 2 the other night and had to play it on my other tv because the father in law was spending the night with us. When he went to bed I was finally able to bring my ps3 back out to the front room and hooked up. I immediately noticed that the color in dead space was more greenish. Tried to play with the settings and then just said screw it and played the game. Well tonight I decided to put in avatar. Well we all know who seen this movie that it is a very blue movie. Of course tonight the movie was alot of green. You still see color differences and all that but the green is getting worse the more I play with the settings. Now i notice that most of the screen is getting greenish. I will contact sony right away in the morning. Thank you so much for this website. It was the first to pop up when I typed greenish color for sony sxrd at google. I hope to have this issue resolved soon.

  87. Ken January 29, 2011 at 10:13 am #

    Had the KDS60A2000 with the green screen,optical block defect.Was given choice of 46 inch free,or 60Ex500 for $350+tax.Took the 60 to replace my 60 went through proceedure,took about a month to have new one delivered.Plugged in new one ,turned it on,guess what,IT’S GOT ANOTHER TYPE OF DEFECT!!!!! I got a foot long thin LED red line running down the screen in the middle.No sign of crack or abrasion on the exterior,so an internal problem again. I got all the luck.Sony better make good on this.And,I want my payout back.

  88. Jwest January 29, 2011 at 4:54 pm #

    I will never ever buy any product from SONY,special is Sony TV: theyare so bad…..

  89. phoneman February 1, 2011 at 4:46 pm #

    hello, i have a KDS50A2000 that just started having the green tint issue. i been reading the post here and have sent an email to Sarah including pictures on Sunday but have not yet gotten a reply yet. So I called in today and got the ball rolling. I was issued an event # and the rep gave me another phone number to the group that is handling this problem. 18889937669. i was offered 2 different replacement options have an authorized repair company come out and repair my TV on my dime (laughed at that ) and the other was a choice of 2 different new models one being a 46″ and a 55″ TV. I didn’t accept that and mentioned the other choices others were offered he stated the models change on a weekly basis. he said he will have the info for the models available emailed to me. So far i have not received one yet. really wanted to comment here and give out the new number for people to call.

    • Jo D February 1, 2011 at 5:29 pm #

      Hi Phoneman. Yeah the easiest way was to call that number given at the top of this page. I am extremely happy with being offered the 46 inch. It has been given 5 out of 5 stars across the board!! It is one of the best tv’s on the market and it is 3d capable if you buy the transmitter. I remember when I first brought my a2020 home with me. I was actually thinking about taking it back because it was just too big for my house. It didnt look that big at Best Buy. I always wanted a really good 46 inch and I always thought it was the sweet spot. Since I found out about this issue I have been researching it and have found that for the most part the options they give you will only change with model. They dont seem to bend too much. Im not saying Sony wont but they seem to stick pretty close to the offers they give you. But thats just the research I have found on the issue. Good luck with your battle. I hope you get what your looking for for your problem. Me on the other hand. I have my brand new kdl-46nx810 on the way soon!! I am one satisfied customer. 4 years I got to have my tv without an issue and now I get a brand new one that is ten times better for $400. Cloud 9!!

      • phoneman February 1, 2011 at 5:47 pm #

        Thanks JoD I did call the number above and I was given this new number for the department that handles these claims. as far as the which model I’m gonna choose i just wanted to see all the available models to choose from. I saw that seventh seal got a great model and is the same size i have. i asked about that one and that’s when i was told they would send me an emails of the models available.

        • phoneman February 17, 2011 at 5:41 pm #

          the new TV will be delivered tomorrow! it has only been 1 week since they received my required info. awesome turn around hopefully nothing will be wrong with it when it gets delivered.

    • Jin February 8, 2011 at 10:24 am #

      I’d love to correspond with you on this Sony issue. I have the same problem and could use your help.


      • Jo D February 8, 2011 at 10:58 am #

        Alright all!! Ive got my new kdl-46nx810!!! My turn around time was a week and a half. I used ups with confirmation and tracking to send out my info and it got there quick. FYI, you can use overnight and other options and I would think you will get your tv even quicker. They received my info last wed and I have my tv already today. I am so happy about this transaction. i got this tv which is normally $2300 at best buy in their magnolia center for $410!! I am so happy about this. I had a 50 a2020 for so long and I can tell you, for my front room and just in general I love the 46 inch size! Thanks again for making this website. You saved me so much money. Ok back to my new tv.

    • BigMIkeO February 19, 2011 at 1:29 pm #

      Thanks Phoneman for the 1888#. I also have KDS50A2000. One phone call is all it took. Made me the same offer as you. I jumped on the 55″ for $660. So glad I found this forum, thanks to all the posters for they’re good info and steering everyone in the right direction.

      • phoneman February 19, 2011 at 1:57 pm #

        awesome!! what model did they offer you for that price? i just got the kdl55ex710 that was $225. i actually recieved it yesterday morning. :) sony emailed me last night to tell me that the delivery company had recieved it and would be contacting me 😛 umm they already did. pretty happy with it so far. diggin the internet contentbb that is included. also when you register you can get an extended warranty for bthe tv toob.

        • phoneman February 19, 2011 at 2:14 pm #

          sorry for the phantom b’s in my reply. stupid laptop grrrr

        • BigMIkeO February 20, 2011 at 4:37 am #

          They offered me the KDL55NX810 for $660+tax. I took the pictures of the green screen today and everything will be in the mail Monday AM. thanks again!

          • BigMikeO March 9, 2011 at 11:35 am #

            Got my new 55″ on Monday. It only took 10 days from receipt of my info to them, and my receipt of the TV. Mite have got it even quicker if my credit card co. hadn’t declinded the charge due to possible fraud the first time. that was more of a pain in the ass then getting the TV. Thanks again to all the posters for your guidance.
            BigMike O

            • Riyad Kalla March 10, 2011 at 8:31 am #

              Big Mike, congrats on the new TV! Hope you get many more years out of it.

    • dnice April 8, 2011 at 12:01 pm #

      just got off the phone w/sony, & was offered 2 options @ my cost….didn’t accept either. The irony is this,had a tch come out to repair my samsung flat screen @ he noticed my a2000 has this green haze,urged me to contact sony n raise mess, been reading through theses blogs n am going to try n get this resolved on sony’s dime,not mine…..i am furious !

  90. jayoung February 3, 2011 at 8:36 pm #

    UPDATE: Received an email from Sony today that my TV had shipped; checked the delivery company’s website today and it says it will be delivered tomorrow! I can’t believe that, I plan to call tomorrow. Anyhow, just wanted to bring everyone up to date and say thank you again to those who posted the process on how to obtain a replacement set.


  91. Tom Bjornsen February 4, 2011 at 7:08 am #

    So from reading all of these recent posts, Sony is still replacing these TVs?
    I was under the impression that they had stopped supporting this issue back in December 2010.
    I have already had the optical block replaced once (under an extended warranty I bought from Sears when I bought the set) and am trying to decide if I should renew that warranty in anticipation of the replacement block failing again in the next year.
    While the set is working fine right now I would hate to not renew the warranty and then have it fail.
    Has anyone heard anything at all that indicates how long Sony is going to continue to offer replacements for these sets when they fail?
    Thanks in advance,
    Great blog!

    • Boofer February 4, 2011 at 12:13 pm #

      I didn’t have a green blob or blue haze issue. I didn’t have a projection TV. My model was a Sony Bravia LCD KDL-46Z4100 that we bought in August 2008 for $2300.

      Two years later it started showing three 6-inch vertical bands on the left side of the screen. Another gentleman had a very similar failure and was told the only answer was to replace the LCD panel for $1600. I called Sony support and they gave me the number for two repair service companies in my area. I called one and set up an appointment for the tech to come out. He did, looked at the screen and pronounced that it would cost $1600 to replace the panel, but that he could get one for me at his employee discount for $500. Sounded reasonable, but I did have some doubts about how all this was happening. Sony was the ‘quality’ brand I had decided on 2 years ago and its TV went belly-up?

      That was Sept 2010. Over the course of the next three months the tech and I exchanged phone calls, with him claiming to be trying to get a replacement panel for me. In December I emailed the service company and told them of the difficulty I was having getting my TV repaired. They asked for the name of the technician. When I told them, they said that he had left the company a week earlier. WTF?

      Long story short…they sent me a check for the money I had outlaid to the tech. Good for them. Solid customer service. The tech is very local to me. He used to live just down the street. The apartment manager kicked him out around Thanksgiving to go live with his relatives. He’s in the wind. The service company chooses not to pursue him for their money. I am, however, determined to find him and pull the money out of him. He defrauded me.

      So I got my repair money back but I still had an almost-new busted Sony TV sitting in my family room. I was so frustrated. I searched on the internet for ‘Sony TV Problems’ and finally found this blog. I found the reference to emailing ‘Sarah’ at and I received a response fairly quickly. They wanted pictures. I sent them pics of my vertical banding problem. They came back and offered me a KDL-46EX710 for $700 plus tax or a KDL-46NX800 for $1100 plus tax. Both sets were selling in my local Best Buy store for $1299 plus tax. I went away to think about it.

      The next day I emailed them and told them I expected higher quality and a better MTBF from name-brand Sony… blah, blah, blah. I told them that another customer had practically the same failure.

      After a day or two they called me back and offered refurbished KDL-46EX710 for free. I accepted, peeled off the serial number sticker from the back of the defunct 46Z4100 and mailed it in Certified Mail-Return Receipt. A week and a half later DB Schenker arrived with the refurbished replacement TV. It was swathed in the customary new-set protective plastic film and the accessory bag (remote, batteries, user guide) was new and unopened. The set was like new. A week later it still looks great. It was a slightly newer model than the failed set. For my money (none) this is where I left off in September 2010…a working HDTV. I am satisfied.

      Thanks to all the input here, the contributors, and to Riyad for making the blog possible.

  92. Chinh Pham February 8, 2011 at 6:03 pm #

    N.F.G The jananes sony is lie. feb 07-11 they called me and said they replace for me the KDL55 ex701 and the black DVD Player. because they don’t have more the KDL60 EX700. I don’t want the 55″ TV and I don’t want the sony DVD Player. I have 1 the sony recorder
    after about 13 month and it broken (now i still keep in my house paid $600.00)
    and Sony said if I get KDL60 EX700 I must wai for 3 to 4 month. I don’t beleave it. they said 7 to 14 day and now 3 to 4 month. NO reson for sony do that
    sony don’t want to replace to me? I need a Lawyer.

  93. Alicia February 9, 2011 at 10:42 pm #

    I have been reading a lot of the posts on this site. I have a 60 inch KDS 60A2000 projection tv. I replaced the projection lamp about a year ago. When the lamp was fixed thats when my screen turned green. I went on the Sony website to see if there was a solution to the problem. As I was searching the site I came across the Class Action Lawsuit. I never even knew that this was going on. I searched google and found this site. I am very thankful I did. I contacted the people at Sony listens and they gave me a number and a file case number to use when I call. I told the guy what was going on and he offer me a 46 inch KDL46NX810 for $410 + tax or a 55 inch KDL55NX810 for $650 + tax. I don’t know much about televisions, so can anyone tell me if this is a good deal? Its not a 60 inch tv but it is 3D ready and a LCD wouldn’t have to worry about projection lamps anymore. Thanks in advance to anyone who can help

    • Jo D February 9, 2011 at 11:26 pm #

      Well one thing I can tell you right away is that you will be much happier with the 55 inch version. Its more money but for you it might be worth it. You can see my earlier posts but one thing I can tell you again about myself is that I love the 46 inch. It is definetly for me the absolute sweet spot. Not too big and not too small. No jaggies or hard lines in games when the resolution is at a certain point and the screen is too big. I can tell you that the nx810 series of television is one of the best on the market right now. It is so damn good out of the box that you really dont even have to mess with the calibration settings. The blacks are so fricken great and the picture is absolutely gorgeous!! I think $650 is a hell of a deal for a tv that is costing you closer to $3000. But for me the 46 inch nx810 was such a better deal. I have it in my living room now. The time to ship out your pictures and serial number tag if you use ups to your new tv being delivered to your your home was about a week and 3 days for me. that includes the weekend!! I am a very happy sony fan still. Video games look awesome on this tv as well!! I am an avid gamer. Dead space 2 is the shit right now. Oh one bad thing about these tv’s is the sound. It really just sucks!! You will be using your surround sound receiver system exclusively for everything related to watching this tv. But hey for how thin the tv is being an led I’ll let it go. Hurry up and take your pictures before the damn tv burns out like others have and had to pay an extra $150 to have that done. Also there is a guy that charges $250 to rebuild your optical block on your a2000 if you take it out and ship it to him. Not bad for having another tv in the house.
      Ok good luck alicia.

    • dnice April 8, 2011 at 12:06 pm #

      i’m just not willing to spend any money for sony’s issue…either way they trying to get paid twice,no,no,no,!!!!!!!!!!!!!!!

  94. NR February 10, 2011 at 10:55 am #

    I read a comment that someone’s Green blob TV went completely black. Is that common for the projection TVs? How long does it take for the old TVs to completely give out?

  95. D.Pratt February 11, 2011 at 9:24 am #

    KDL55NX810 $660.00 + local sales tax
    KDL46NX810 $410.00 + local sales tax

    here is what i as offered for my kds-50A2000. i took the 55inch. seems like a sweet deal, except for the hassel of shelling out $700. Just sent out the paperwork with a pic showing a Buffalo Wild Wing commercial. there is so much green in the photo, its ridiculous. even the Buffalo is green.
    the call was simple to Sony. i stated the issue and within two minutes i was offered the 2 TV’s. Received e-mail confirmation in a couple hours. Hopefully the new TV gets delivered soon. Also, i used FEDEX to send out the info.. $15 3-days. probably should have used UPS. Time to put my TV on Craig’s list. sold as is. hopefully i can get $200 back.
    good luck to all!

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  97. Carlos1984 February 20, 2011 at 12:34 pm #

    i have a model no. KP-53XBR200
    and its got a bluring red tinge thing going on I’m told there is something wrong with the convergence. I dont see this model on here. Is the anything going on with this model.

  98. simeon February 20, 2011 at 4:28 pm #

    hey i have an sxrd sony wega, kdsr50xbr1. i have emailed sony listens have not yet gotten a response though. i have called sony and have been offered ridiculous compensation. please i would like to hear what other people with this model haeve been offered.

    • lily March 17, 2011 at 12:27 pm #

      hi, simeon

      i know this might be out of the way. but could you do me a favor please? i have the same tv as you do, the KDS_R50XBR1. i have contact sony already and picked my repacement too. but when i wanted to take a picture, my tv couldn’t turn on anymore. if not too much, could you take a pic of your tv with my event no. and email to me? response will be really appreciate.

      • Kevin April 17, 2011 at 10:58 am #

        Get back to me. I might be able to help

        • Maureen May 6, 2011 at 7:28 am #

          I have the same issue. I have the 60 inch xbr 1. it was replaced 2006 once back when i bought it in 2005. after 5 months with second set…the same thing happened with the green haze. however husband was very sick and that 1st priority. i just lived with it until i heard this week online about the class action.
          I called and they offered a 60 inch for 750 plus s & h. however, as murphy’s law would apply…now my screen is black and it is flashing red on the lamp. I already replaced about 4 lamps over the years. do not want to pay for a new lamp. sony said send pictures of green haze and now the tv won’t go on. any ideas?

  99. Nickelin'dimer February 22, 2011 at 6:23 pm #

    For Ben:

    Here’s that service link you’re looking for:

  100. vpal February 23, 2011 at 7:30 am #

    Thanks to everyone, It helped me in right direction. I spoke to Sony, logged a ticket, updated via email at each step of the process. It’s exactely the same as the above process. They offered me 46 inches LED TV for 210+ tax or 55 inches LED for 460+tax

    I opted 55” as I used to watch current 60 inches Sony’s SXRD.

    Thanks you again!!

  101. Pooka March 1, 2011 at 8:39 am #

    I am going through the process now. I have an older KDF50WE 655 I bought in 2004 and has been a good TV till recently. I called Sony service and was offered KDL55NX810 for $860 plus local tax… Which is much more that what others have posted?? Is is because it is an older TV??

  102. Kevin M March 13, 2011 at 10:16 am #

    I saw Ceedub post, and thought I would share similar experience.

    I bought a 50″ Sony SXRD rear-projection TV (model KDS-50A2000) in Nov. 2006. At the time, this type of TV was recommended in Consumer Reports over other types of hi-def big screen TVs at the time. I was not crazy about having to replace lamps, but other than that, was pleased with the TV until about 2 months ago when the yellow / green haze or blob began to develop.

    I did research on this problem, including this website. I want to thank everyone who shared their stories. How incredibily powerful to have all of this information at our fingertips.

    I contacted SonyListens, as recommended. Even asked for Sarah.

    Long story short, I was offered the KDL55NX810 at a considerable discount ($660 plus local sales tax). Sent in all paper work, and was notified last Friday (3/5) that I will receive the TV 3 weeks from that date.

    Can’t wait! In the meantime, I’m watching NCAA basketball tournaments in yellow. What a shame that a TV like that (cost me $2,500 out the door in 2006) lasted less than 5 years.

    Thanks again to everyone who shared their experiences and how they went about resolving the issue with Sony.

  103. Happy March 16, 2011 at 1:32 pm #

    Thanks everyone and SONY..I read all the comments on this blog,,and did as directed, and my new TV arrived today…it was a total of 10 days from first phone call until the TV arrived at my door. I can’t believe that it was actually taken care of so easy, and smoothly. I had a choice of four TV’s and chose the one that was right for us..I am one happy lady….Thanks again……No more green skies in my house…

    • Jodi March 18, 2011 at 5:39 pm #

      Thanks everyone for this web site. We had the KDS-R60XBR1 that we received about 5 years ago. The picture started looking green a few months ago and got progressively worse. Our extended warranty expired a year ago, so I was thrilled to find this site and various postings. I called Sony the end of January and told them my problem. I never asked for anything, rather, just stated what the problem was. They offered me two options: 1. they would repair the broken optical block at a discounted rate, or 2. they would replace the TV with a new one and offered me 2 choices. We picked the KDL 600EX700 for a price of $300. All in all, we felt this was a pretty good deal. Sony received the required information from us Jan 31, 2011 and we received the new TV March 11, 2011. Our entire process took about 6 weeks, which appears to be longer than most. I had to call Sony several times to find out what the delay was and they told me that the TV was on hold for some reason. We got that straightened out and finally got the TV and absolutely love it. Thanks for all of your postings!

  104. lily March 17, 2011 at 12:30 pm #

    anyone has the green hazed KDS_R50XBR1? could you please contact me. need some help!!! thanks!!!

  105. lily March 17, 2011 at 4:22 pm #

    anyone has the green hazed KDS_R50XBR1? could you please contact me. need some help!!! thanks!!!

    • ronn77 March 17, 2011 at 6:33 pm #

      lily i am having the same problem but mine is the kds-60a2020. at first they told me i was all set. when i called for the replacement they want pics also. now i have to order a bolb from sony and replace it. then take pics and send in. they say they will refund my 219 for the bolb. was hoping someone could help me too. could be stuck without a tv for over 4 weeks.

      • lily March 17, 2011 at 8:52 pm #

        yeah, i know. i only need the tv be on for a minute to take a pic. sony should be responsible to replace the defected TVs, not that we have to find out the problem online by ourself if we lucky and hassle to get the exchange!!!

  106. nickelindimer April 17, 2011 at 2:36 pm #

    I guess it’s about time I tell my story… Just don’t hate me if you don’t like how it goes.

    Last autumn, while driving home from a friend’s place, I stopped at a side-street intersection spotted a 50″ XBR1 out on someone’s curb to my right. I drove-up & did a visual, then knocked on the house’s door to see if they still had the remote. The man of the house came to the door with it’s remote, and I asked “When did you put it out? And why?”, to which he replied “This morning… The lamp in it burned-out for the second time & the screen was all blue. Repairman said last time those bulbs cost $200.00, but you might find one for less on the ‘net.”

    Thankful for the remote & info, I loaded the unit into my truck & headed for my storage-locker. Once home I began searching info about how to service it, and found quite a bit. Didn’t have the money to spare just-yet for a bulb, so I waited until January to search for one. Once I started searching, I couldn’t stop! I even searched YouTube for videos on how to replace it! It was in that search I found something most helpful, and more….

    I spotted a vid divulging how Phillips actually makes the bulbs, not Sony. Figuring how this bit of info would help me save money, I posted thanks to the OP for sharing & waited for my next check. Then, somebody PM’d me with full info about the Class-Action replacement offers Sony was making, and how I could get a 55″ EX710 as a replacement for $100! I called Sony, spoke with someone (Eric, I believe his name was), got a claim-number from him & placed my order for the new unit on MC. All I had to do was get pics to them with all the info & the sticer ASAP.

    So, using the battery from my truck to power a small inverter… and a DVD-player as the source… I took the all the pics needed of everything right there in the locker with a couple of cheap digital cameras & made prints right-away. I also made-out a full letter explaining when & how I made the report, along with the agreement for replacement, and asked for my order processed post-haste. I sent everything Monday via Next-Day mail, and got the call asking when would be a good delivery time that Friday. The following Monday, I had my new unit & tipped the delivery-guy with $5 & how to get one of his own, since he mentioned that he too had a “failed” projection set and was looking to get-in on this deal.

    So, in the end, for a total of about $135.00 (Cost of prints & mailing, plus tip) I got the biggest set in the family. My dad didn’t believe me at-first when I mentioned the order, then was surprised to see it when it came. He never really listened to me on money-related stuff before … Guess he will now! Now That I’ve got one helluva big computer monitor! (Heh-heh-heh!)

  107. Mark April 20, 2011 at 2:24 pm #

    We bought the 60″ KDS-R60XBRI for over $4,000 3/5/06 and starting seeing the famous greem blob a couple of yrs ago and now it is nothing but green. Sony has offered the KDL46EX720 – no charge and the KDL55EX720 for $210.00 + local sales tax. We went w/the 55″ and just received a “sticker status notification” e-mail. It will take approx. 3 wks for delivery. I still feel Sony should be replacing my 60″ for a 60″ for free but doesn’t look like that can be done. This has left a real sour taste in my mouth concerning Sony and will not recommend Sony to anyone.

    • Mark May 22, 2011 at 11:40 am #

      Well I had to finally call Sony because I haven’t heard a thing from them, no call or e-mail. Just got an e-mail confirming delivery on the 25th of May so we shall see..??

  108. Ej April 21, 2011 at 7:24 am #

    Was offered a KDL55HX800 for $400 as a replacement for my KDSR50XBR1. I’m assuming this is their standard offer now, and the best I will get out of them. When do they ask for a picture of the green tint? They never asked me, just made me an offer when I contacted them. Also gave me 7 days, but the person on the phone said I could call back next week and ask for it to be extended another week if I didn’t have the money at the time. They were actually rude about it on the phone, like take it or leave it, you won’t be offered again type of attitude. Not happy about the whole situation of having to pay for a replacement on a TV of 5 yrs which I paid $3200 for.

    • Ej May 4, 2011 at 7:28 pm #

      Update on mine. I went for the KDL55HX800 for $400 on 4/27 and overnighted them the picture, and serial number as requested that day. They got my paper work the next day and started to process the order. I called them almost every day asking for a status, but each time they didnt give me much info. Surprisingly on 5/3 I get a call from the shipping service asking to set up a delivery date, and it was delivered the next day 5/4. Funny part is 5 hours later I get an email from Sony giving me my tracking number. They said they would update me along the way with its progress and never did. I was expecting it to take longer, and amazed I got it within one week. Maybe I bugged them too much they wanted me to stop calling lol.

  109. Kevin April 21, 2011 at 9:06 am #

    Just read the latest update. what a load of Sony crap. I just received my 55 inch Bravia and only paid $50 for the X720. Time to play hardball with Sony if they’re expecting any one to pay more than $300 for a replacement set. Get in their face or ask for Scott Fuentes. He’s awesome to work with. Kevin

    • Ej April 21, 2011 at 9:29 am #

      I called them back asking about why they give different offers to other people. They said it depended on the model number of what is being replaced. Also hinting that the offers change after each week I wait. So next week I would be offered something different. They wouldn’t say what, or if it would be a better offer or not. Really feels like Im getting double talk and run around when asking questions.

  110. Kevin April 21, 2011 at 9:31 am #

    To EJ- Call or e-mail Scott Fuentes. He’s been awesome to work with. Good luck

    • JDavis April 21, 2011 at 9:42 am #

      Kevin – which number did you use? What’s Scott Fuentes’ email address?


      • JOHN LOMEO September 16, 2011 at 11:23 am #


  111. Kevin April 21, 2011 at 9:46 am #

    Here’s the e-mail I used

    Hi Kevin,

    Good Afternoon! Thank you again for contacting SonyListens.

    Sony currently has a replacement program in place for his model for the optical block issue. You can have him call 1-888-993-7669 for more information on the offers. The phone hours are Monday-Friday from 8AM – Midnight and Saturdays and Sundays from 9AM – 8PM ET.

    I hope this helps. Have a wonderful day! =~)

    Scott Fuentes (cvc1)

    Senior Customer Support Representative

    National Customer Relations

    Sony Electronics Inc.

  112. Chinh Pham April 21, 2011 at 11:27 pm #

    Same thing me. Sony gave to me first option with ldk 60ex700. but now not available in stores. and they put one more for resolution with LDK60NX720 with $1250.00 included tax or ldk55NX720 +local tax
    I am not ok, because my original Tv is 60″ paid $6500 and I don’t want to change the first replace Tv. if for the resolution, I get the LDK60NX720 with nooooo $$$ charge.
    because resolution.waiting 3 to 4 month (sony said that) I don’t thing sony is lier group
    Every one here said is LUCKY, what lucky come to you???
    You paid your moneys to bought the bad produce and they give back for you with a little bit and said luckyyy. Are you think you are win? I think I am unluck when bought a sony TV. i two guy bought 2 LED SONY TV after 2 year the light was burn yesterday I talk him bring to sony style.
    About the offer? they can put for you 55″ or 46″ or 32″ or what ever they want, we must no choice?
    OH MY GOD.

  113. Matt April 26, 2011 at 7:13 pm #

    Hi. All this info has been very helpful. My tv has the green blob in the centre and sometimes the whole tv is green. I had no idea this was a major problem untill now. The green started a few months ago. I bought the tv from a friend about a year and a half ago. I was just in a live chat with a sony support rep. I told them the prob and they went through some procedures that did nothing to help and told me to contact Sony over the phone. I am suprised to find out now what the problem is and they didn’t say a thing about it to me. They had to know what was really wrong. Even with all the years it’s been going on for. Terrible service. I will now persue a fix. Also does anybody know if Sony is supporting Canadian customers as well? Thanks

  114. Kevin April 26, 2011 at 7:50 pm #

    Don’t waste your time getting it fixed. Insist on a replacement AT a reasonable cost. I just received a 55 X720 for $50. Contact Scott Fuentes /

    Scott Fuentes (cvc1)

    Senior Customer Support Representative

    National Customer Relations

    Sony Electronics Inc.

    • Matt April 26, 2011 at 7:58 pm #

      Thanks Kevin!! Will Scott help out Canadian customers as well??

    • SN May 12, 2011 at 8:36 am #

      Thanks Kevin. Your advise was very valuable. Several hundred dollars valuable. I contacted him, and he was able to help. I was requested to keep the offer confidential, but I will say that one can expected to be very satisfied with the assistence that was able to offer. I was lucky enough to be handled by Scott. I just accepted the offer today, let us hope things go as smooth as expected.

      On a side note: I advise anyone who plans on replacing their TV to take pictures of it ASAP whether you have already contacted sony or not. You never know when your bulb will burn out or stop turning on.

    • Bryan June 13, 2011 at 8:56 pm #

      Emailed Scott, Awaiting his email. It’s been a hastle trying to get this taken care of. I don’t like the idea of Paying for a top of the line tv a couple years ago, then they sell us a tv that according to the lawsuit they knew it to be defective and sold it to us anyway. It’s offenssive. The only thing that can save me as a good customer now is some outstanding customer service. Not to mention all this aggrevation with my PS3 lol. I mean it will realistically cost them more money if they don’t give us great customer service.

  115. Kevin April 26, 2011 at 8:10 pm #

    Don’t know why they wouldn’t. Good luck

  116. Tim May 2, 2011 at 8:38 am #

    Thought I’d add my experience as this thread has been so helpful to me. I have a Sony KDF-50WE655 that has a blue haze all over it and lots of light blue dots that look like dead pixels. I’ve actually had the issue for a while now. I knew about the class action lawsuit, but I thought it wasn’t for my model and I was actually ready to just throw the thing away and buy a new one….until I saw this. I called Sony and received 3 offers:
    KDL55HX800 $800.00 + local sales tax
    KDL46BX420 $150.00 + local sales tax
    KDL40EX720 $250.00 + local sales tax

    I called twice to see if there were any other TVs that could be offered to me, but no luck. I accepted the KDL55HX800. It’s a great price! No one can argue that, especially considering I bought this TV back in 2004. According to the UPS tracking number I used to send the info, the package was delivered this morning (5/2) and I’m now waiting on the confirmation that they accepted it. I’ll post an update when I get the TV.

    • MEZ May 13, 2011 at 3:25 pm #

      I was offered this on May 3rd, 2011.

      KDL55HX800 $400.00 + local sales tax
      KDL46EX720 No Charge

      Maybe the discrepency in price is based on the purchase price and time owned of the original set?

  117. Scott May 13, 2011 at 12:04 pm #

    I contacted Sony regarding my green KDS-R60XBR2. They offered me the KDL55EX720 for $210+tax. I accepted this offer and received a confirmation agreement on 4/12/11. On 5/12/11 I received an email stating the KDL55EX720 is now out of stock. My new option is to down grade to the KDL55EX710 or spend more money for the KDL55NX810… $ 460 MORE. Customer service is a joke… they get confused and transfer you if the answer is not on there index card they are reading from… after multiple phone calls and emails… I find my self totally disappointed with Sony… I know im only one person but I will make sure that no one I know will ever buy a Sony product again…. I now totally understand why there are videos of people blowing up Sony products.

    • VICTOR May 13, 2011 at 5:51 pm #

      HI Scott! You are same thing me. I have KDS-R60 XBR1 same sick, sony offered to me the kdl60EX700 with local tax only and I was ok for this replace. but after they transfer to shipping deparmentand they said is out of stores, and they puted to me another offer,
      1)RESOLUTION OPTION 1: *Model is expected to be available in late April*
      Sony will provide to you a new SONY Bravia LCD, model number KDL60EX720 (the
      “Replacement”) at a cost of $1100 plus taxes, for a total of $1243. The Replacement will come
      with a one year manufacturer’s warranty.
      come with a one year manufacturer’s warranty.
      RESOLUTION OPTION 2: *Model is expected to be available in late May*
      Sony will provide to you a new SONY Bravia LCD, model number KDL60NX720 (the
      “Replacement”) at a cost of $1100 plus taxes, for a total of $1243. The Replacement will come
      with a one year manufacturer’s warranty.
      and I said I don’t want to change for my first optiion KDL60 EX700. But for resolution i choose the option # 2 with no charge. After they e-mail again put another option
      Sony will provide to you a new SONY Bravia LCD, model number KDL55EX720 (the
      “Replacement”) at a cost of $350.00 plus taxes, for a total of $395.50. The Replacement will. They said to much money for KDL60NX720
      come with a one year manufacturer’s warranty. Option 2) KDL60EX 720
      And i said i don’t like 55″ because my TV is 60″ and i don’t care how much, i paid my TV $6500 and this one is the resolution, if they don’t want should give back to my first option. maybe next time they put for me 46″ and 40″ and 32″TV option
      Now still on waitting for working with them with dark future and i don’t scare may be
      need to working with lawer because sony is lier (4 to 5 month waitting them already)
      Thanks for reading and please give me a commons
      every body in here bought the sony TV is very unlucky, how ever we get the replace Tv or not. i have 2 guys bought the KDL model 2 year ago now burned the light.

  118. Bruce W. May 17, 2011 at 8:21 pm #

    I am sad to report that Sony/DB Shencker have “lost” my replacement. I too went thru the process, sending the required paperwork and picture into Sony. A few days later received an email stating all was in order and to expect and email with the tracking number, later to expect a call from them to set up a delivery time. Well, I received that email a few days later and for a week tried to track it. The tracking number wasn’t in their system. So I called them, they tried everything and still couldn’t find my tracking number, name or address in their system. So I called Sony. They did some digging to find the TV was shipped to someone else. Now I am out $636 with no receipt and someone else is watching my TV. Something is smelling funny about all of this. Calling the BBS tomorrow to complain. Be carefull, use a credit card and not a debit card so you can at least have some power to pull back the funds.

    • Bruce W. May 23, 2011 at 8:51 am #

      It magically showed up on the 18th after some presure from my wife (it would have been the 20th). Although i never did get the new tracking number which is what scared me.

      The new one is great, but no Wifi built in (some have been able to swing this deal but not me). No worries though, hard wired it.

      Hope this one last 10 years.

  119. Scott May 24, 2011 at 5:53 am #

    Ok, so I finally had a change of luck… since my last post I sent an email to (To the attn; of who ever cares…Lol) I received an email back saying sorry for the inconvenience and to please call 888-993-7669. This email was from:
    Patrick Kennedy (cm84)
    Sony Electronics, Inc.
    Social Media Advanced Resolution Team
    Sony Electronics Inc

    After calling and not getting anywhere again i sent another email this time Attn:

    Scott Fuentes (cvc1)
    Senior Customer Support Representative
    National Customer Relations
    Sony Electronics Inc.

    That same day I received a phone call from them saying they want to correct the issue and keep me as a loyal Sony customer… FINALLY… the customer support I deserve.
    They offered me the KDL55NX810 for an unbelievable price (sorry can’t disclose the price due to confidentiality clause). 5 days later the TV arrived. Everything about the TV is amazing … (except the speakers. you need a home theater with this model) I can’t believe what I have been missing over the last 6 months of watching a green TV.

    My advice… Don’t give up no matter how frustrating it can be. Emails seem to work better then phone calls. Attn: Scott Fuentes worked for me … Good luck to all

    • MEZ May 24, 2011 at 3:29 pm #

      I just received my KDS55NX810 last week also. Awesome set so far, I havent had much time to play around with it, I cant get my kid to give me the remote :)

      I ordered some of the newly released 3rd generation 3D glasses from Sony and they are due tomorrow. These are the brand new rechargable ones and are on sale on their website for $69 a pair! The old style with batteries were listed on the same site last week for $149 a pair.

      I would like to compare some notes with you on our new sets, drop me a line at

      We can compare experiences and I have a couple links I can send you for some threads on calibrations, firmware updates, etc..

      Overall, I am pleased with Sony. True, they replaced my 60″ SXRD with a 55″. As I told my wife, how much is my 5 year old TV worth now, if in perfect working order? $200, $300, maybe $500 if I was lucky enough to find someone willing to pay that, which I doubt.
      Based on the retail price Ive seen online for the 55NX810, minus what I paid Sony, it was a difference of about $2200.
      Drop me a line sometime

  120. MAC530 May 24, 2011 at 6:12 pm #

    finally got my kdl55nx810 yesterday..looks amazing off! i can only imagine how it looks on! THE SCREEN IS CRACKED!!!

  121. Kevin May 31, 2011 at 10:44 am #

    To Lisa – give me a call at 952-270-8429. I’m sure I can be of assistance.

    Regards – Kevin

  122. JMC June 11, 2011 at 2:44 pm #

    After 35 years, we are done with Sony. Our whole house is full of Sony products, but not anymore. We made the mistake of paying $4000 for a KSDR60XBR1 a few years back. We had the green blob problem about a year ago. I guess we were lucky that they came out and fixed it, however we were never offered another TV like some of you on this post. Now, the TV just blinks red and will not turn on. I emailed Qualxserv but they never called back. When I called them today I was told to just call Sony. We called Sony and they could care less…told us to pay the technician to come out. After reading blogs about this issue it seems the repair will cost a couple of thousand dollars. So, we are going out to purchase a new TV today. Not Sony. It’s sad and very frustrating to pay that much money for a TV that only lasted a couple of years. Sony is not what it used to be. Their product quality has deteriorated dramatically.

    • Chinh Pham June 11, 2011 at 5:05 pm #

      EXACTLY You are! same thing me now still working with the sony for resolution replace my TV, I’m waitting for 4 or 5 month ago and no message back. I was paid for my TV $65500.00, sony now they should change the name SONY = SORRY is right mean, I neveer for get this prolemt. You can read some of my posted on my name or Victor.

    • JMC July 10, 2011 at 4:08 pm #

      Ok everyone. After reading post after post, I thought I would send all of you an update. A few days after my original post I emailed and received a nice email back from Kevin Krause. We were offered 4 options…a KDL46BX421 for free, a KDL40EX720 for $50, a KDL55EX500 for $175 or a KDL60EX720 for $1075. We had a graduation, then out of town and I didn’t respond until about a week later. Plus, my husband had to run out and buy another TV in the meantime so I didn’t feel rushed anymore. (and no, it wasn’t a Sony). Sony didn’t mention in their email that there was a short time limit on the offer. When I finally called to accept an offer after about 10 days they gave me a hard time and said the deal was off. But, finally they relented and then the offer changed. It seems they offer whatever they have available at the time. And, reading the posts, it also seems that everyone is offered different products at different prices. To make a long story short, we ended up getting a KDL55EX710 for $250 + tax. (I know..some got it cheaper, some more…I don’t know how they determine each price). We were asked to send the original sticker from the back of the TV and a picture of the TV (which still won’t turn on). We were told it would take 3 weeks for delivery after we sent in our paperwork, but we just got it and it took only a week! We have yet to fully take it out of the box and turn it on (still deciding which room to put it in) but we are satisfied that Sony, in the end, tried to do the right thing. It didn’t quite make up for losing our beautiful 60 inch, but we are happy. Thank you, Sony. You restored my faith! Now, if anyone has a suggestion of what to do with the KDSR60XBR1, please let me know. I guess we’ll have to pay for a junk service to take it away!

  123. Kevin June 11, 2011 at 3:42 pm #

    To JMC – You just posted. Call me at 952-270-8429 ASAP. I’m confident I can help you with this situation and get a “fair shake” from Sony.


  124. JP June 29, 2011 at 7:03 pm #

    I was only offered 2 models, The KDL55EX710 for $250 or the KDL60EX720 for $1075. I have owned my tv KDS60A2000 since Dec 2006.I did try to see if Sony would work with me on the price. However the price and models offered they stood firm on and would not budge. The rep did mention that I didn’t have to accept any offer and I could join the class action lawsuit. Who knows when that will be settled.

    I took the offer for the new 60 inch TV. Sony is at least offering something. My TV is out of warranty and I am still getting offered a great deal for a new 2011 3D TV. Thank you Sony for standing by your products.

  125. rick July 8, 2011 at 9:04 am #

    After reading everyone’s post I called Sony in regards to the green tint issue with my KDS-55A2000. When I called I only mentioned the green tinting to see if you would give me the runaround. After describing the problem and giving them my model # they told me that there was a known problem with the optical block or color engine. At that time they gave me two options, the first was to have a repair man come out at my expense because the TV was no longer under warranty. The second was to replace the TV with a KDL46EX500 for free or a KDL55EX500 for $200 + local tax. I asked about the EX710 and EX720 but they said the offer was based on availability. Good luck with your TVs and thanks for the info, this site was very helpful.

  126. AZEqualizer July 10, 2011 at 11:30 am #

    I Started having the Green tint optical block problem – after a month it got bad enough I tried to adjust it and couldn’t … and with all the static on the web about it I decided to give it a go and call Sony on my R60XBR1 which I bought in Oct. of 2005 .

    I called Sony at (888) 649-7669 and talked to a REP.

    They asked questions to confirm it is the optical block. Then proceed to tell me that it was out of warranty and couldn’t help with the fix. After a slight amount of persuasion I was given the option of getting two different models for a deal .

    KDL55E500 for $200 plus tax
    KDL60EX720 for $1075 plus tax

    They give you a week to make your decision.

    You give them your CC # and then- You also have to snail mail them (with tracker) the sticker from the back of the TV and a picture of the problem. Then they will finish putting in the order and tell you that it could be up to 3 weeks after they receive your snail mail that you get the replacement TV

  127. Brian C. July 13, 2011 at 7:30 am #

    I have a KDS-50A2000 with this issue and was offered a KDL-55EX500 for $200 + tax.

  128. Tom July 19, 2011 at 4:02 pm #

    Thanks to seeing this site and contacting sonylistens I was able to get the following replacement options for my 60 inch 60A2020.

    KDL55EX500 for $200 + local sales tax
    KDL60EX720 for $1075 + local sales tax

    I’ll let you know how it goes.

  129. Thomas August 11, 2011 at 3:39 pm #

    has anybody been able to get the 60″ KDL-60EX720 for less then $1075. I was offered that and a 55″ LCD for $200. i really want to stick with a 60″ screen but i didn’t want to spend $1000 plus for it,plus the wife would kill me.Plus has anybody refused the offer?

    • Javier H September 8, 2011 at 12:54 pm #

      The LCD they are offering you might be a lemon.

      The Bravia are known to have line problems. I have not confirmed but I think they are getting rid of those TV because they develop issues arounf 18 months. That’s why they are offering you these new TV.

      Buyer beware. Google Bravia line issues.

  130. DLewis August 29, 2011 at 6:02 pm #

    I purchased my Sony KDSR60XBR1 in April of 2006. I love (or loved) the t.v. Never had a problem with it all. I left on vacation in July and came back 2 weeks later to discover this strange green tint. I thought that the person who had been staying at my house while I was gone had messed with the color or something. Now I find out that there is an optical block issue – I had never heard of this, had never been notified of a recall or anything. I called Sony today and was offered these 3 options: 1) I can purchase a replacement set – KDL60EX720 for $1,075.00; 2) I can purchase a 55″ – can’t remember the model number – for $200; 3) I can call World Wide Tech Services and have a service tech come out. I called them – it will cost me $99 for a service call. If I opt to have them replace the optical block they will waive the fee. If not, then I’m still out $99. I paid almost $4K for this tv and it’s a piece of junk tv at the moment. I have another Sony that’s over 16 years old and the picture is crystal clear on it. I’m at a loss here. Not sure what to do, but sure hate to put out more $$ on a new tv. Any reviews on the one they are offering for $1,075? Anyone know how much it costs to replace the optical block? You can email me at since I probably won’t check this site again. Thanks

  131. john September 3, 2011 at 3:40 pm #

    I have a k d s model. 55 e 3000. yah 2007….and sony offer.…..46…..125…….55ex…..400……if any one that have same tv…….. please contact me.. at 916 7439616…….help…me. go through this process………..cause…im 70 year.old………not..good at computer or go line…….thank-you I have a k d s model. 55 e 3000. yah 2007….and sony offer.…..46…..125…….55ex…..400……if any one that have same tv…….. please contact me.. at 916 7439616…….help…me. go through this process………..cause…im 70 year.old………not..good at computer or go line…


  132. James September 5, 2011 at 7:37 pm #

    when they say they want a picture showing the green tint of your screen I am not exactly sure what you are saying I am working with a customer who says they are having this problem but wondering if someone or anyone of you can help me and send me a picture with exactly how bad yours is, he says his is not that bad, my email is please send me a picture
    thanks in advance.

  133. Javier H September 8, 2011 at 12:44 pm #

    It’s a double cross guys.

    I also had the optical block issue on my TV. After a year of yelling and writing to Sony, they finally offered me the Bravia ex500 60 inch for $750.

    But here’s the problem. My co-worker is having line issues with his TV!

    I think I may have gotten a defect TV from Sony. That’s why they are giving these TV away. Its a double cross.

    I paid nearly $6k for the rear projection and now I might be out another $750.

    Google Bravia lawsuit and you will see the complaints about the Bravia TVs and the line issues appearing below the TV.

    I try buying the extended warrenty but it only covers up to $750 and the LCD cost about $1700 to replace.

    Buyer beware

  134. Nate September 15, 2011 at 9:33 am #

    I called August 30th about green tint on my 60″ KDS-a2000 (2006 build date), and the replacement TV is being delivered tomorrow.

    They offered me:

    KDL55EX500 for $200.00 + local sales tax
    KDL60EX720 for $1075.00 + local sales tax

    I took the 55.

    They also let me keep the old TV.

    Overall I’m happy.

  135. Count me in September 24, 2011 at 10:01 am #

    Count me in as totally fed up with the lack of customer service and cooperation from Sony. Paid over $2000 for my KDS 60 A2000; lasted less than 3 years and continues to give me a message to change the lamp (just changed) and the yellow haze has contnued to get worse. Sony “no customer service” gave me the “luxury” to purchase another Sony (KDL55EX500 for $300) or pay for the repairs on my television out of my own pocket; I have 1 week to decide. When I reminded them that they lost the lawsuit, coupled with the fact that I already paid over $2000 for a Sony television that needs $1000 worth of repairs within 3 years, I was told that was the offer, take it or leave it.

    I have always been a Sony fan and own numerous Sony products, but with this type of response from them, I would have expected better, but from the looks of this website, it appears to be the new norm.

  136. Totally Frustrated With Lack of Assistance from Sony September 24, 2011 at 10:15 am #

    Being a long time Sony consumer over the years, didn’t think twice about paying over $2000 or a 60″ Sony, KDCS60A3000. It lasted about 3 years and the yellow haze has taken over, not to mention I continue to get a message to replace the lamp, even though the lamp was just replaced. I contacted Sony via their customer service telephone number and the rude operator told me that I had the option to purchase another Sony, KDL55EX500 for $300, or fix my television out of my own pocket. He said those were my only options, non-negotiable, and I had a week to decide. I then contacted Sony via computer and was basically told the television is not under warranty, but as a sign of good faith, I was being given the option to purchase another Sony at a deep discount. I guess it didn’t matter that I just spent over $2000 for a Sony television that has basically turned into an expensive paperweight. I think Sony’s new advertising should include the fact that significant repairs should be expected within a few years of purchase. Their “offers” have become more expensive for less television.

    I think they forget they lost the lawsuit, but evidently think all is well because we are being given the option of purchasing another Sony televson.

    So much for Sony customer service.

  137. nickelindimer September 25, 2011 at 8:14 am #

    Seeing all the responses over the hike in replacements offered, I’m both happy & dismayed:

    Happy because when I first heard of the “settlement”, I jumped to it & got my 55″ replacement within a week of filing the complaint. Even with the the additions of photo printing, over-night mailing of said photos & tipping the delivery guy, it still came to less than $140 total for it.

    Dismayed because: I obviously got the deal of the century here, and would like to get it again so a loved-one may have something so nice… But, finding used units for sale with the sticker still intact is becoming harder & harder with each passing day. And those I do find are going at a price so-high that once you include the increased rate for the replacements offered, it totals to nearly as-much as getting it from a retailer at what I imagine a clearance-sale price would be. That’s hardly a deal at all!

  138. Rodney September 26, 2011 at 11:48 pm #

    I was getting ready to purchase a NEW TV in the morning when I thought I’d go on the internet to see if anyone else has had the same ” GREEN PROBLEM ” I have the KDS-50a2000 too. Does this offer available to Canadian’s also and if so what number should I call? If I can get a FREE tv or pay extra for a NEW one at a low discount, I’m totally down with that PLAN….

  139. Riyad Kalla October 8, 2011 at 10:23 am #

    Guys, I’m sorry about the spam that has been slipping through; hopefully a few changes to the comment-vetting should curtail it.

  140. probbins914 October 12, 2011 at 7:42 am #

    I will never buy another Sony TV again. After 16 months, horizontal lines appear for the first 15 minutes of use and it’s getting worse. It seems to be a common problem among Sony TVs. Shouldn’t Sony take responsibility for their poor engineering design?

    My TV is Model KDL-52XBR9, was manufactured in October 2009, and was purchased April 2010. Symptoms began in August 2011. All Sony can do for me is give the phone number of a repair shop.

  141. Riyad Kalla October 12, 2011 at 1:44 pm #


    For anyone that has gotten a Bravia replaced by Sony as a result of their SXRD set going bad, it was announced that some Bravia sets from 2007 and 2008 are actually getting reports of components in the TV melting:

    If you’ve been following this thread from 2006, when it started, and all the years of drama that ensued afterwards… this almost seems like a bad joke.

    Hope this doesn’t hit any of you guys.

  142. NoSony4Me October 17, 2011 at 9:20 am #

    Wish I had found this site 4 months ago…KDS-R60XBR1, bought new in ’06 $4K. Green blob started 4 months ago, ordered new bulb, no improvement. Found this site last week; called Sony – my options were: service repair at my cost; KDL55EX500 for $400 or KDL60EX720 for $1275. Told them that was unacceptable as neither of those TV’s are top of the line as the XBR1 was in it’s time. Asked for a discount on the 55HX929 and was told that they can only offer TV’s based on what’s in the warehouse, they also stated that the offer was only good for 2 weeks. However I could call back in 2 weeks and see what’s in the “warehouse” at that time. They make the friggin TV’s, what’s with the warehouse comment! Told them they were going to lose a lifelong Sony customer…didn’t matter to them. I’m going with a Panasonic VT series…bye bye Sony!!

  143. Clubmaker October 22, 2011 at 7:42 am #

    I can’t thank all of you enough. I was facing a $900 to $1000 repair bill for my 5-year old KDS-50A2000 from an authorized Sony dealer who said nothing at all about the replacement offer from the company. I think he just wanted the repair business. I was given the option of the 46″ for $25 or the 55″ for $200. I took the 55. When I called in, there were very few questions asked. “Jake” must have the protocol right in front of him, and we finished our business, including a list of the simple documentation I had to send him and ordering the replacement TV, is about 5 minutes. Thanks a lot!!! I hope to see our new TV in three weeks.

  144. Freddy October 25, 2011 at 9:24 am #

    I too was offered the following as a replacement for my KDS 50A2000:

    KDL 55EX500 – $200
    KDL 46EX500 – $25

    When I complained that this was old technology and that others had received better offers I was told to check back in 2 weeks because the offers are based on availability.

  145. Stacey October 27, 2011 at 7:26 pm #

    So apparently Sony withdrew all of its offers for replacement TV’s today, any ideas on what to do now?

  146. Warren October 28, 2011 at 8:30 am #

    Take which ever offer you’re comfortable with ASAP, they terminated the program yesterday. My understanding is they are honoring any offers they have already made.

    For what’s it’s worth, I got the XBR55HX929 last week and love it.

  147. SonyisBS November 10, 2011 at 1:53 pm #

    Sony *knowingly* sold you guys faulty televisions. You paid $2-3K for defective equipment and then are asked to pay $4-600 for ANOTHER one… And people act like they got a deal?

    If that’s the case, I’d love to sell one of you a gokart. I’m positive it still has a few good rides left in it… And I promise when it breaks down, I’ll sell you another one at my cost.

    For those like me who lost their job last year, their “special deal” may as well cost a million dollars. I plan on taking this as far as possible to get Sony to actually take care of their customers.

    • Mike November 10, 2011 at 7:48 pm #

      Geez, when you put it like that, I actually feel a little sorry for the guy I got my KDS50XBR1 unit from for free last August… Which I used to state my complaint, send-in the info from & get an KDL55EX710 for $100 last March. Maybe I should go tell him what a big help he was….


  148. Rodney November 27, 2011 at 9:57 pm #

    After waiting a week for Sony to reply they gave me an offer that I was VERY pleased with.
    They offered me 2 Options 1: KDL55EX620 for a total of $423.75


    2: KDL55EX720 plus a PS3 160 gig for a total of $621.50

    Which one do you think I took? Obviously 2 and they just delivered it Sat morning.
    Well I was a FAN of Sony before and I still AM !!!!!!!!!

    So who ever made this website A HUGE THANKS TO YOU !!!!! PEACE

  149. ToddSezSonyMeansBS November 28, 2011 at 10:25 am #

    I called and received some BS offer for a “deal” on another TV to replace my KDS-55A2020.

    Here’s what I have trouble digesting… I paid almost 3K for this TV 4-5 years ago. The TV failed due to a manufacturing defect, and Sony’s offering a replacement TV for almost full retail as a replacement?

    For those who don’t shop around – you can buy a comparable TV at full retail to what their special deal is.

    For those who think it’s still a killer deal – Look at the facts. You paid 2-3K for a defective TV and then will pay retail price again for another TV from someone who admits doing it?

    So at the end of the day, you have purchased TWO TV’s for 3-4K, but only ONE will work worth a crap. I see neither the logic nor the reason to be excited about it.

    We NEED to initiate the lawsuit again. This is BULLSHIT.

  150. Bruce F December 5, 2011 at 5:50 pm #

    Ok, TV is being delivered tomorrow! I ordered my new set (KDL55EX500) on November 27. Sent Sony my paperwork the next day. Never got a confirmatory email, so I mailed Sonycares. Got nothing back.

    This morning Schenker called, the set will be delivered tomorrow. Two hours later Sony called to give me my tracking number, which I now no longer need.

    So, if you’re doing this program, it is possible you will not get a confirmatory email. Just so you know… I’l report when the set actually gets here.



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