Update #8: User Mark called Sony and confirmed that the “Green Blob” is now part of a official recall from Sony who will send out a repair company to confirm the issue with your set and order the replacement part in 2 weeks to repair it. He did clarify that you cannot take “no” for an answer and just keep pushing. Here’s his reply with phone numbers for Sony and the repair shop:
I contacted Sony at 239-768-7604.
Sony has made the green blob an official recall of all affected TVs.
A&G National Repair (Which turned out to be Sears)comes to your house, verifies the model number, and the part is shipped to your house within 2 weeks. Contact them at 800-659-7060.
When you chat with Sony, don’t take no for an answer.
Update #7: User Eric provided an update link to learn more about the class action coverage and which sets are effected:
Update #6: Leo called Sony demanding a replacement and Sony replied that they only thing they could offer is a repair. Upon further pushing Leo was told that he could write the Executive Review Committee with his concerns. Here is the contact information courtesy of Leo:
Executive Review Commitee
12451 Gateway Blvd.
Fort Myers, FL 33913.They asked me to include the following:
- Request to commitee
- Model and Serial number
- Copy of bill of sale (or note on letter that I cannot provide one)
- Reference number (i got this from CS) and
- Telephone, email and home address.
The hope being that if enough people write with their complaints of the settlement, Sony might rise to the occasion and do something more (offer replacements?)
Update #5: The pending terms of the settlement were posted by long time reader DOBI below:
I just read the pending Class Action settlement on Sony’s website; http://esupport.sony.com/sxrdsettlement
This is really good for us who have these problem TV’s… Did you realize that SONY has extended all in home warranty service until June of 2009? And, if you own or received one of these XBR50 or XBR60’s you are part of the Class Action. You needn’t do anything to join it. You can Opt out of the Class Action, but who in the world would want to do that?
OK..
Look at the benefits;
What benefits does the Settlement provide?
- A5. Currently the Settlement is still pending final approval by the Court presiding over the case. If approved, the Settlement provides for Sony to offer the following benefits, with proper documentation:
- An extension of the limited warranty to provide in-home service or replacement of the optical block in your Television until June 30, 2009, and special benefits in fulfilling this warranty extension.
- The refund of expenses incurred to replace the optical block in your Television.
- The refund of money paid after July 15, 2006 for an extended service plan for your Television from Sony or its extended service plan provider, Service Net Solutions, and cancellation of that extended service plan, if you so choose.
- The refund of money paid to Sony for the exchange of your Television for an XBR2, A2000, or A2020 SXRD model television, if you required more than one repair of the optical block in your Television.
I have read on this Blog that some of you had your sets exchanged for another model and you had to pay a cash differental… Guess what.. You get your money back if I’ve read the Settlement correctly.
The best thing to me is, that SONY has extended service on these stinkers until June of 2009. We had our first OB replacement just a couple of weeks ago with the new improved OB.. Lets hope?
IF things go sour again, we have more time to contact SONY about it..
Read the Settlement, I didn’t know it exsisted until last night!
Original Post:
More information on the green discoloration issue on the Sony SXRD sets, it seems there is a class action lawsuit against Sony for this! I feel this is a good move, it is too easy to find a set having this problem for it to be a fluke and so far the only word from Sony about the issue that is reported over and over and over again by users and warranty technicians is that “there is no issue” or the most they acknowledged is so far as is a “warm up issue”, sorry, no it’s not.
Anyway ’sourcery’ was given permission to post the lawyer’s contact information to the Sony A2000 thread that is handling the class action lawsuit, his information is as follows:
Robert I. Lax, Esq.
Robert I. Lax & Associates
535 Fifth Avenue
21st Floor
New York, New York 10017
Tel: (212) 818-9150
Fax: (212) 818-1266
rlax (at) lax-law (dot) com
According to ’sourcery’ Robert is most interested in speaking with Sony technicians or folks that have spoken to Sony representatives about the green blob issue to hear how it was described from Sony’s perspective to the person or technician.
If you suffer from this problem or have information for Robert, feel free to contact him. (Digg this)
Update #1: Sony have a QA process problem? Yes it seems so. Sony was the producer of all the batteries that Dell just recently had to recall because a few of them were blowing up. Keep up the good work Sony.
Update #2: Robert Lax, the lawyer handling the Class Action Lawsuit has sent notice that the website is now online: http://www.sonysxrdtvclassaction.com/
Update #3: John W. has posted a new Sony Support URL for their FAQ system that declares extended support for XBR1 sets as well as Sony reimbursing any out-of-pocket expenses owners may have spent fixing their XBR1 sets.
Update #4: Ken has updated the comments to say that his XBR2 is already showing a yellow stain. So it seems the verdict is in and the XBR2 did not completely correct the issue.
NOTE: Updates 5 & 6 are at the top of the post
Update #7: Greg Witham, in the process of writing his own script for a YouTube video of how best to destroy his Sony TV, provided a link to a YouTuber that has already done so… by taking it out into the desert and shooting it to death. While we wait for Greg’s video, here’s gwamba’s:
Update #8: Got sent this video from The Onion, for all the Sony-haters out there, it’s hilarious:
Sony Releases New Stupid Piece Of Shit That Doesn’t Fucking Work
So much for my great experience with replacement. I posted here on March 27 thinking we would get our TV fixed right away. The tech from local company Qualserv took weeks to get out to the house. Cancelled last minutes twice, didn’t show, broken promises to call back. Gave up a week ago Saturday and called Sony. They gave me another local company to work with. Before I could call them the service tech called and said he was on his way. Seemed like a nice guy. After the install I noticed some strange colors. Well, the green blob is back. Part of the screen is also pink now. Going to call Sony again to ask about replacement.
Word of advice. Make sure you go to grey screen after install and take a good look. If you have issues, tell them you want another optical block.
I contacted Sony at 239-768-7604.
Sony has made the green blob an official recall of all affected TVs.
A&G National Repair (Which turned out to be Sears)comes to your house, verifies the model number, and the part is shipped to your house within 2 weeks. Contact them at 800-659-7060.
When you chat with Sony, don’t take no for an answer.
Mark great info, thanks for taking the time to reply here with it. I’ve updated the original post to include your information for anyone finding this post via Google as well (with proper credits).
A great site for info!
http://sites.google.com/site/sonylcdrptvproblems/
To Mark Gallipoli:
You mention that Sony has made the green blob an “official recall” of “all” affected TVs. Can you provide documentation of the “official recall”? What models? – does that include the A2000 series? I know of the “extended warranties” but that’ not that same and an “official recall.”
Thanks.
It is indeed an extended warranty, not a recall:
http://esupport.sony.com/perl/news-item.pl?template=EN&news_id=277#
If it were a recall, Sony would have to notify all customers of the problem. By doing an extended warranty that is buried on their web site, only people who comb through the Sony web site and/or are persistent in phone calls to Sony customer support will know about it.
OK…So, I called Sony @ 800-222-sony. They took my info and gave me a name and number to a local shop. I contacted my local shop and seemed to get a pretty sharp service manager that knew what was going on. Work is scheduled for 1 week. we’ll see how it goes.
Below is from the sony web site http://www.esupport.sony.com
Certain 2006 Model Year SXRD Television Extended Warranty Information – Optical Block
Posted: 10/21/2008
Models: KDS-50A2000, KDS-55A2000, KDS-60A2000, KDS-R60XBR2, KDS-R70XBR2
As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of the above-referenced 2006 model SXRD televisions until June 30, 2010, regardless of purchase date. For any customer who requires repair of the optical block on one of the affected models, Sony will cover the cost of the optical block repair (parts and labor) at no charge through June 30, 2010. This extended warranty does not apply to the replaceable projection lamp or the other parts that may be used in the televisions.
Sony is also announcing that for any owner of these model televisions who paid out-of-pocket expenses on or before December 31, 2008 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labor expense to replace it, subject to certain conditions. To receive reimbursement, please follow completely the directions on the claim form for reimbursement; all claims must be postmarked by January 31, 2009. See the claim form for complete terms and conditions.
All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.
I have a “GREEN” Model KDS-R60XBR1. Called 1-888-649-7669 and after a lot of questions about what I had connected to the unit i.e. DVD, VCR, and cable provider he indicated it was a problem with the optical block. I do not have an extended warranty.
The following special pricing options on new LCD sets were offed:
KDL52BX701 @$570 (List $1999)
KDL55EX501 @$370 (List $1699)
KDL46EX700 @ no charge
I was given One week to accept the offer. The replacement would be shipped directly to me and I would be responsible for the installation. In addition I would have to send Sony a photo showing the “GREEN” screen problem.
I would appreciate comments regarding your thoughts on the fairness of this offer
Anonymous,
Experiencing the same problem and am about to call. Did you have to ship the old T.V. back? What are we supposed to do with it? Thanks in advance.
Mario
I have the dreaded green tint on my 50 inch tv, it started a few months ago. I called sony and was expecting an argument to get the tv fixed. much to my surprise sony offered one of three tv’s as a replacement. a free 46 inch 2010 model, a 55 inch 2010 model for $370+tax or a 52 inch 2010 model for $570+tax. Waiting for the confirmation email with specifics about each model. Seems like a fair solution… for now
Hello,
Experiencing the same problem and am about to call. Did you have to ship the old T.V. back? What are we supposed to do with it? Thanks in advance.
Semper Fidelis,
Mario
Hi Mario and group, Have the same problem with my KDS-R60XBR1, Green hue all over the screen. I originally replaced the light, the brightness returned but the Green screen intensified. I bought my Expensive TV in April of 2006 and it worked great unit December of 2009. I had a service technician come in to check it out and he said it was the “Light engine” or “Optical Block’. Cost to repair was $1,200.00. Well I told him thanks, I’ll get back to you. I then started on my research and found out about all the problems my set was having in the field. I email Sony, they emailed me back with a contract number, which I called. They gave me two options. 1.) They would send a technician to repair at my cost. or 2.) I had the option of receiving a choice of three different replacement LCD flat screen, 1080P, latest models, with a different purchase price for each one. They said I had one week to decide on the offer. I talked with my wife and went with the 55″ replacement LCD for a couple hundred bucks. (I researched the sets on NEXTAG.COM and Amazon.Com for reviews and specifications. Interestingly enough the buyers of the set on Amazon posted reviews stating the set was a replacement from Sony.)
I had to peel the ID label off the back of the set and take a picture of the Green Screen and mail it to the contact address in Ft. Meyers, FL. Once they receive it and confirm the problem they ship my replacement in 7-10 days. I keep the old set. So, my plan is to repair the optical block myself using a replacement optical block re-manufactured by a firm in Evansville, IN. and use the set in another part of the house, or give it to one of my kids when they move out on their own. Here is the link for the replacement optical block.
http://www.tristatemodule.com/c-170-light-engines-color-wheels.aspx
Great update I just found-actually my friend who sold his TV to me found. If you are still experiencing issues-be sure to check it out BEFORE IT IS TOO LATE!!!!
http://sites.google.com/site/sonylcdrptvproblems/
what about those of us that purchased the sony kf50we610 please if there is anything happening with the dark smudge problem and the melting burning lamp covers and enclosures i would like to know. my e-mail address is billbob775@embarqmail.com
Add me to the Sony haters club. I have a 2 1/2 year old Sony SXRD KDS50A2000. I don’t have a small “green stain” problem. I have no blues. The blue on the light engine (optical block) is burned out. So is the green. The part is $3170 with a refund of $2270 after it is fixed. That makes a small plastic film part $900.00. The main bulb burned out after 13 months, ao I am already on my 2nd bulb. Sony has back orders for the optics block assembly (A-1203-196-A), but none in stock. I didn’t spend $3170 for the TV new. What a major rip off. My brother also has a large Sony projection TV with a similar problem, less than 5 years old, and Sony doesn’t even make a replacement part for his TV anymore. Lesson learned….never will we buy Sony anything again! Can we get in on this class action case?
Well i only had a few days until extended warranty on ob ran out. I called the repair shop (bypassing sony) This was my second repair of OB. They did not question me or ask for receipt or anything. They ordered part and came out and replaced it. My tv is working as well as it did when it was new. Much better then it looked after the first repair. I love this tv again. Can’t say how long it will last but for now i have a tv again. It looks fantastic. They asked for s/n and had all of first repair info on computer. Anyway, it looks great at this point.
Lisa,
Your situations sucks and is all to common — I think everyone here is going to pass on Sony hardware in the future.
As for the classaction, it was settled a while ago and the terms of the settlement are posted up in the original blog article at the top — you can contact the lawyer for the case to get more specifics if you need to. He’s been very responsive so far to questions/assistance with the case.
I’d say net-net, the settlement was certainly in Sony’s favor, don’t expect any free replacement *TV* or money back… as customers we get to “sit on it” as it were and get our optical blocks warranties extended to June 30, 2009 (yea, already expired).
Part of the terms were to refund you money paid for OB replacement yourself… that *might* be some relief if you did that. Otherwise, unless Sony will honor it (give them a call, see if they will) it’s probably time to shop for a new TV… talk about adding insult to injury
Called Sony July 16th on number off web site. The gave me the number for the “optical block team”.I called the OBT, who got my TV serial number etc. and reffered me to the local Sony repairman. Sony people said their people would replace Optical Block for free. I called local Sony repairpan Friday the 17th of July, and they said they would order the part Monday, and that the part should be in Wed. They came out today and took my TV apart…..and they had the wrong Optical Block. I was at work and left hubby to deal with it.(my bad) I got home from work and now I have a TV in pieces all over the frpl hearth, NO picture and haven’t heard back from the Sony guy. Blood is starting to boil now.
Lisa,
I’m happy to hear that you got Sony to come out and fix the OB for free (technically it’s outside the bounds of the settlement for the lawsuit) but the repair group taking your TV apart all over the living room… that’s one I haven’t heard yet.
I’m also baffled how they managed to get the “wrong” OB — there was 1 OB for all these sets that are failing, I’m sure you gave him the model number on the phone… I declare shenanigans on them.
Let us know if you hear back from them and get your TV put back together… that’s really unbelievable.
I purchased a Sony in April 2006 my OB lasted until July 29,2009. I could not get any help from Sony because of the drop dead date of June 30,09 so I called the Attn Robert Lax from the earlier post and he did give me another website to be added to another list for a Class Action Lawsuit. Vow to never buy another Sony anything again. If any one needs a Lamp I have one that I ordered and did not need, will sell it to you 1/2 off. (KDL-60A20) I do not have the part number handy.
ANGELA mceachin….we are intrested in your lamp. we have a sony sxrd model kds-r60xbr1. not sure if the lamp will fit. it has the green screen.please contact ken at 208-522-1038 or email heavymetalpug@yahoo.com.thanks
Yeah, My TV is back together and the picture looks great. I’d forgotten how much I like blue! The local Sony tech was very nice and came out and put the TV back together when the correct part didn’t come in. A green TV is better than no TV. The correct part was installed the following Tues., and the picture looks wonderful again. I don’t know how long the new OB will last, but at least Sony replaced it at no charge (no extended warranty either).
Lisa what number did you call?
Unfortunately I am one more on the I hate Sony list. I have had the same issues as everyone else, the huge purchase with the expectation of a superior product, the fall of the “superior” product and the absolute disappointment with Sony and the customer service!!! And now I’m having more issues with the TV, and again, they are not standing by their product. I would really like the information on the new class action suit so I can join and actively pursue retribution from Sony for this unacceptable TV. Carla
I bought the sxrd kds 50a2000 with an extended wnty. I have replaced the bulb twice.The OB just went green after year two.The tech brought the wrong one with him to my house so there must be more than one.I haven’t been charged becouse of my extended wnty i purchased for $400.00 Little did i know how much i would use it.
Hi i purcahsed my 55A2000 SXRD in 2007, its now 2 years old and i have no extended warranty.
My picture is completely green and has been like this for 6 months talk about depressed i don’t know if i can get it fixed or how much i’d pay for this.
Can anyone please tell me if i could get this replaced at Sony’s cost?
This TV could be having a trip to the junk yard £2000 gone in 2 years.
Darren,
Your TV is one that should be fixed free, not replaced. You have until June 2010 to get it fixed, but I won’t wait. Look above for a link on a March 26, 2009 post from me and it will take you to the correct Sony page. If you know the service center that will be called out to fix your TV, call them and they should handle most of the process. If you don’t, call the number in the article.
Good Luck.
Hello every one. My neighbors got a KDS-R60XBR1 for free from a friend with the expected problem and they were going to pay me to fix it. this was the first time I had seen or heard of this type of set. So I figured it was just a damaged color wheel (not knowing the TV’s structure) or bad filter or something simple. after tearing it apart and doing a Google search of the Sony SXRD chips I learned of it’s apparent flaw and of the lawsuits. That is when I realized that it was going to take more than glue to fix it. But I do believe I have a way to fix it for the do-it-your-self-er who didn’t make it in time for a refund or for the law suit, but I haven’t tested it yet.
OK, so, firstly I would like to explain what I believe happens that kills these sets. I think that the light cast on these chips chemically alters them after a while do to the chips small size and the optical density. And either the liquid crystal on the chips surface, or the electronics of the chip gets “burned” by this light, rendering it useless. But it’s only the one chip that seams to get fried, the blue one I believe (it ends up looking green in the end). I think this “choice-of-target” is due to a combination of inadequate UV filtering and by the way the colors are separated that causes this problem. That would explain why the blue chip is attacked, and not the others. Again, having no blue can make it look greener or even yellow (the next most common color that pops up)
In any case, after examining the LCoS “engine chips” them selves. I have concluded that a chip for one color, *should* be able to be used as the chip for an other color. In other words, two dead engines *may* be able to make one good one. All that need be done is the bad chip from one dead optical block be replaced by one of the good chips from the other. To any one who has repaired their share of junk, this would seam like a no-brainier. But of course, you knew it wasn’t going to be that easy.
Firstly, those chips have to be PEARFECTLY aligned. Other wise there will appear to be a second slightly tilted picture over the main one that has a different color form it. Also, *if* the chips are comparable and *if* they can be easily aligned. There will still be the problem of too much light, which will kill the new chip just as fast as the last one (more than likely faster actually). PLUS there is no telling if the other chips are even any good to reuse.
Any way, I would like to try it just to see if it is doable. But I only have access to the one TV set. If there is any one who has two identical sets. I would be happy to write up the the exact steps to make it work If you want to try it out. Or if there is any one out there with a dead set that they were planing to trash that they would like to donate to the cause. I would be happy to take the optical block before you junk it. I live in WA state so consider that before you reply as the shipping costs from say, Australia would be cost prohibitive for such a “maybe project”.
Also, does any one know how to get the OB for these units without using a warranty? What I mean is, Does any one know where (if it’s even possible) to buy one and how much it costs? Or where to get just the chips? Because, even if I can’t get my hands on a used/dead OB unit. I would still like to fix this set for the neighbors if I can. Again just for clarity, It is the original “KDS-R60XBR1” unit.
Well, that’s all I have to say for now, I will be watching this blog to look for new developments so just post a reply and let me know what you think and I should see it. (except I’m supposed to go some where soon that may or may not have internet access, but that’s a whole other story that I won’t get in to here) oh, and sorry for the insanely long chat.
-Charlie
Bought a kds-r60xbr1 in 2006 no problems until last month when the “green blob” struck. Called Sony and they offered me a huge discount on a new set. I took the offer, ordered a new optical block for my old set(they let me keep it)part #A-1168-494-A, installed it myself and everything looks good. My question is does anyone know where I can get my old optical block refurbished? Sony said they would not do it. If the blob returns, I would like to have a good optical block waiting so I can change it out and start the process all over again.
Your not going to refurbish that pos sorry to say nor should you bother. Get a new tv and let the old one go to the junk yard where it belongs. Learn from your mistake that is the key.
Angela, I called the number Sony gave me for the “Optical Block Team”. It is 1-888-649-7669. I did not have the extended warranty on my KDS50A2000, but they shipped a new optical block to my local Sony technician and it was installed for free. I did not pay a dime. If you talk to the “Optical Block Team”, make sure you tell them that you know about the class action lawsuit. I wasn’t making much progress tell I brought the lawsuit up. I was told the drop dead date for my TV was June 3oth, 2010. I have a great picture again, but I have know idea how long the new optical block will last. It will probably go out in July 2010. If it does, I will have another fight with Sony!
Eric, Question: My TV’s OB (KDF50WE655) went out in April of 2007. I had to send a letter to the ERC, but it was repaired by Sony at an authorized repair center. It’s now Sept 2009 and I am having the same problem. Obviously this is outside the June 2009 deadline in the settlement, which I am not sure was accepted at this time. I now have a new Sony E# and they have requested that I have Sears come out, write up an estimate and then send it by fax. Any other suggestions that I should do at this point?
Ryan,
Since you asked me directly, I’m responding, however, I don’t know if your TV was ever part of the recall (for either the June 2009 or June 2010 TV dates). I would suggest you get Sears to come out and give you an estimate on how much it will cost to repair and send it in to the ERC. If Sony then says that they will fix it, great, but if it will cost more than a new TV set, don’t bother. If however Sony will not fix it, or it costs more than a new set, look for a new TV set, anything but a Sony!
Thanks for responding. It was part of the recall, but it was a 2004 model (purchased Nov 2004), second generation. They extended the warranty and included it in the warranty recall that expired in Sept/Nov 2007. I explained to them very patiently that they fixed it under an agreement (at the time) to try and stave off a class-action lawsuit but that the part they put in was equally defective since it lasted roughly the same amount of time (2 yrs 3 months give or take.) They tried to deny me any satisfaction until I pressed that they put in the same defective part. The CS member told me from one side of her mouth that they only guaranteed the replacement part for 90 days after they put it in (April 2007), but then the other side of the same CS memeber’s mouth told me to send in an estimate from an authorized repair center before they would discuss any satisfaction.
I expect them to offer a discount on another TV (and probably not much of one) in which case I will decline – no more Sony TV’s! I will probably go with a Samsung LCD/LED backlight. If, however, they offer to repair again, I will do that and get a new, different brand TV and keep this one in the bedroom until failure, again. From what I read, though, it seems as if they finally solved the OB part defect after my last repair in 2007. I just can’t get over the fact that they had the recall, for 4 years worth of TV’s, put the same defective parts in some of them, and then try to act as if they have no responsibility. I am frustrated and very jaded at this point. Sorry for the rant.
On a side note, my local authorized repair center declined to work on the TV, citing that Sony doesn’t pay them much at all for warranty work. They refused to even come out and look, which is why Sears repair was brought into the mix.
Hey All,
I just started experiencing this problem about 2.5 month ago and I had no idea about the the problem or the class action suit until I found this website. I am going to call the numbers tomorrow and see what help I can get… My tv is an KDS-R60XBR1… so I know I am past the date… I was never contacted by anyone concerning this matter.
If anyone has any additional info that may help me please post… especially if you have had assistance while being past the “drop dead” date..
Thanks
HI, I have just started my run around with Sony a couple weeks ago. We have the KF-60WE610 that has a recall for the lamp door until March 31, 2010 for my model. The recall also says that it will replace any other damage caused by the defected part, but I can’t seem to get anything out of them at all. You know, a $3350.00 television should last more than 5 years. I did get an estimate for repairs at $1400.00. Any suggestions would be great….anyone know of a lawsuit going on for this. It needs the lamp engine replace, along with the door, ballast and lamp. The techincian said that the inside has melted and he is not sure why is has not caught on fire….Help!
Not sure if i mentioned this but i live in the UK, i went to the sony shop i purchased the set from and they said they were just a distributor and i should phone Sony directly.
This didn’t go well, firstly they said they didn’t do parts for this set anymore then went on to say the problem i have with the green picture couldn’t be linked to the sets in the US as different parts were used in the UK to the US.
What a joke as this is same set same year same problem KDS55A2000, they said i should pay for an engineer to come out and have a look but made no promises to fix the problem even if it ended up being the optical problem as in the blog.
I may be the only person in the UK to have bought this set as it dissaperead out of the shops within a month of me buying it.
Talk about David and Golieth what chance to i have?
I also have the KDF-E50A10. I just replaced the projection lamp and now the yellowish blobs are so noticeable that I can hardly watch the set.
I would also like to weigh in on including this TV in the class action.
I’ll be calling Sony this morning to see what they’ll do.
I HAVE THE SAME TV KDF-E50A1O AND MY PROBLEM STARTED AFTER I CHANGED THE LAMP SONY ONLY WOULD OFFER ME REPLACEMENT AT DISCOUNTED PRICE 1)KDL-46V5100 $180 2) KDL-46EX700 $325 3) KDL-55EX501 $650 4) KDL-52EX701 $860 WOULD NOT OFFER TO FIX TV THANKS J.R.
WOULD THIS INCLUDE OR DO YOU HAVE ANY INFO ABOUT BLUE HAZE, NOW BLUE DOTS ALL OVER THE SCREEN. MODEL# KF50WE610. THANKS RUSSELL
I have a Sony Wega KDF-50WE655 that has a blue haze and periodically cuts off. When I last called Sony, they acted like they had no clue what I was talking about and suggested sending out a tech. Is this model part of any class action lawsuit?
I just wanted to let everybody know that, on 10/23/2009, Sony issued warranty extension alerts for all of their 2007 rear-projection TVs. Now, every Sony rear-projection model ever produced (2003-2007) has been the subject of a warranty extension, a class-action lawsuit, or both. See my informational web site for links and additional information:
http://sites.google.com/site/sonylcdrptvproblems/
This also reveals a disturbing, but perhaps not surprising, reality related to the class-action lawsuit Sony settled for the 2005 SXRD models. The “Opinion and Order” in that settlement stated on page 4 that Sony had fully resolved the yellow stain issue by September 2006, and that no TVs or replacement optical blocks manufactured after that date should have problems with green or yellow discolorations. Yet, I have emails from owners with SXRD models manufactured in 2007 that got the yellow stains, and this latest warranty extension suggests that it is another widespread problem.
The newly covered TVs are:
KDS-50A2020 (KDS-50AL120)
KDS-55A2020 (KDS-55AL120)
KDS-60A2020 (KDS-60AL120)
KDS-50A3000
KDS-55A3000
KDS-60A3000
KDF-37H1000
KDF-46E3000
KDF-50E3000
Steve, much thanks for sharing that info here for anyone that might be effected.
I have not one but two Sony TV’s(KDS-R50XBR1 & KDS-R60XBR1). Only one has a problem, the one we use most. Sony so far won’t even send replacement parts because they claim the problem will come back.
They wanted to sell me another TV! I will probably move on and purchase another name brand but never ever again a Sony.
Glenn, I would like to hear more about Sony’s acknowledgment that the problem will recur. Did they give a reason? Did they state it in writing? Feel free to send me an email at the address at the top of my Sony Optical Block Problem web page (click on my name above).
I just found out about this when i went to purchase a part. I was told that sony had a class action lawsuit that they lost/I purchaced mt sony back in 2004. The blue blog started about 2 tears laters. I thought it was the bulb,called sony and was told a buld replacement would cost $500.00 Noway was i going to pay that so i put it down thw family room and fiured in 2 years the part would be a lot less cheaper. My cousin told me he bought one anr it cost only $129,00 for his samsaug Thats when i called for my sony and was told that that they should pay for it. when i contacted sony they said the warrenty forI me ran out. I told them they never even contacted me about this,I just thought i needed a bulb. if they they had its a no brainer i would of had them come fix it the damn tv cost $2400,00 Im calling back they are responcible as far as im concerned. IM I right
Of course now that my product service plan has expired. I now find myself searching the net for all the issues, because well i’m ticked off. I have experienced all the issues with this tv. Ie: two color wheels,a fan, and I’m on my 5th bulb, the last one being right after last color wheel replacement and just after psp ran out.$200 bucks .I have a KDS-R60XBR1 model serial# 9006545,manufactured 10/05.Now I think I know why best buy wouldn’t junk the tv. Sony covered it HA!! That’s why they were not qualifying repairs. I’m on a streak of bad sony, I mean luck. Ha. Sony dreamsystem shot craps, no parts available. BD drive in first playstation3 shot craps too. I don’t know about sony anymore.Samsung maybe?
I bought my KDS60A2000 back in August of 2006. Had 3 years of great picture with no problems. Then in September 2009, the picture went black. I needed a replacement bulb, which cost me $200. Just a few days ago, my set started showing signs of the “green haze” issue. After some research and reading forums like this, I learned the Optical Block in my HDTV needed to be replaced, which is known to be defective in these sets. I found Sony has extended their warranty to June 2010. I plan to contact Sony on Monday to see what course of action needs to be taken to get my TV fixed.
http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=http–esupportsonycom-perl-news-itemplnewsid277templateid1regionid1KSMFlag7370&sliceId=&docTypeID=DT_NEWS_ALERTS_1_1&dialogID=82614236
OK guys. I’ve got a 3 year old Sony (POS) KDS-R60XBR1 that has the green haze problem. Does anyone close to me in Texas want to attempt repairing this set? I am loading up my M-14 and getting ready to shoot this POS if there are no takers. Never ever buy Sony again! They have wasted my trust!
My SXRD was about 2 1/2 year old when the screen turned green. I did not buy the warranty. I called a local repairman and he told me it was the optical block and it would be about $3,200 up front to order the part (while doing without my main TV) and that I would then be refunded all but $900. This wonderful man then mentioned that there may be a lawsuit and maybe I should do some research. I did and found this site. When I called Sony I was polite, but firm. They gave me the run around until I mentioned the class action lawsuit. As soon as they were aware that I knew about it, the became very helpful and gave me the number for the optical block team (they have a whole team for this LITTLE problem). I called the OB people and they sent out their local Sony guy, who ordered the part and had it replaced within about 10 day, at no charge to me. It’s been about 9 months now and the picture is still very good. I didn’t realize how much I missed the color blue until I got it back when the TV was fixed. I am also on my second lamp. I suggest that when you talk to Sony, make sure they know you are aware of the class action lawsuit, and that the problems are growwng bigger with time, and you are joining in any lawsiut you can. I think I might even have mentioned putting some information on Facebook about the problems with several Sony TV models,the class action lawsiut, and the contact info of the attorney involved. I guess you could say I was really PO’d! If the optical block goes out again, even after June 2010, I will not go quietly into the night! lol Good Luck PS: I really love my flat screen Samsung. PSS: A cheap place to get a replacement bulb for you Sony SXRD (in the housing) is online at A Matter of Fax. I think I paid about $200 for it and my husband put it in himself (and he is not real tech savy). Sony haters unite!!!!!!!
i have one of these lemons,optical block gone,spoke to Sony and offered me a new TV for 950 plus tax,i paid 3000 for this one three years ago ,been terrible picture for about a year or more,should i take there offer ..thanks
Just called SONY OBT. My KDSR50XBR1 was purchased in 2005 from the Sony store USA HQ in Rancho Bernardo – my wife was a 6 yr employee at a the time. We have since moved and I thought like Charlie did in an earlier post that it was a color wheel issue, that it was knocked out of alignment in our move. My set started with a yellow-green line that crept across the lower portion of the screen. It is now across the entire screen and is very annoying.
So I called SONY OBT and was offered the the $425 off repair coupon or a deep discount on a replacement TV. I was very polite with the rep (it is not her fault after all), but she would not sway even after I mentioned the lawsuits or that folks have had their OBTs replaced at no charge. As I felt my blood pressure rising a bit, I made sure that I had my ref # and advised the rep that I was not willing to accept that offer. I do not feel that it is right.
My next step it to see if any of our old contacts in the TV group are still around and if I cannot make an end run. Baring that…will contact a family member who is an attorney to see if that can help. I just find it so messed up that a company will not stand behind one of their “top ot the line” products.
update: wife reminded me that we already had this issued looked at by a Sony Repair guy. He told us that it was the signal input and to call Dish. Sooooo….called back to SONY OBT. 2nd rep also went through the ‘offer” and when I stated that will not be satisfactory, that we had been part of the “Sony family” he offered to sent me to the customer relations group. Rachel there listened to my issues, than repeated the offer. Advised her that was not satisfactory, that I felt Sony had willfully disregarded the problem when we had a rep come to our home and that I guess moving up the food chain would be in order.
CWS, please keep us posted — I’m happy to hear that Sony is softening a bit on moving people over to the Customer Service group now that the scale of these calls is dampening a bit and the volume isn’t as high.
I took Sony up on their offer to replace my KDSR60XBR1 with a KDL52XBR9 and payment of $550. After sending in the mfg serial number off the back of the old set, and paying $577.50 (inc. sales tax), Sony has now informed me they can’t send the model contracted for and they want me to take a KDL55EX500 which won’t be available for weeks. The new model doesn’t seem as good as the first model contracted for. The new model is valued at $1899, has a Bravia engine 2, and a refresh rate of 120Hz. The model contracted for was valued at $2399 at the time, had a Bravia engine 3, and a refresh rate of 240Hz. There are other differences. Sony refuses to give me a substitute model of the same or better quality than the only they initially offered. Has anyone else been the subject of this “bait and switch”?. I have complained to my state Dept of Consumer Affairs and am contacting the plantiff attnys in the class actions. What TERRIBLE customer service!!! It’s dishonest.
I was told i can get the kdl55ex500 for 230 dollars . im going to see what happen. in about three weeks
We had the same issue and the exact same response from Sony about the kdl52xbr9. They initially told us (after 1 month of phone calls to sony and countless hours on the phone) they would replace our kdl52xbr9 (which we had also purchased a 3 yr warranty with at time of purchase) with a 2009 model for $550. We should recieve the new tv 2 wks after sending them the serial # off the back. 2 wks to the day we received an email stating that the 52 inch was no longer available and they offered us the same offers as you received. we realized none of these models was the 240 hz and did not list for as much as the kdl52xbr9. I was so fed up with Sony and getting jacked around, plus I could not continue to spend so much time on this issue that we finally opted for the 46 inch for $250. I am so upset at myself for not doing what you did and contacting consumer affairs and the plaintiff attnys. The 46″ is really too small for our room but we cannot afford another 52″ right now. We still have the old tv but do not know if it would cost too much to get it fixed and doubt sony would pay for it now. Why do people or corporations have so little integrity? What did you decide to do? Hope you ended up better off than us and have continued to fight for what is right.
I was just the anonymous reply because I forgot to put my email info and name. I hope someone responds to Scott or me. Thanks
Lisa
hello,
I had the exact same thing happen, I am tired of dealing with them,they are very dishonest and now they are saying that they lost my tag that i sent them. Any help i can get on this matter would be appreciated.
MIKE
CWS: Would you mind sharing the deep discount TV replacement offer Sony presented you with? Alot of us are now dealing with these “new” offers from Sony and I think sharing this info will ensure everyone gets more of a fair deal. Thanks.
JW
if you call the 8668508673 phone number, pray that you get Ian, only person so far that was helpful, or put any effort into the complaint. It appears that finally something is happening. I was bait and switched with the xbr9 as well, they are shipping me the 55EX500, not the same value, but they are at least beginning to take responsiblity for the screw up, not taking it off the website, etc. I just hope they double ship me.
WELL, I HAVE AN KDS 50A200. I CALLED SONY A WEEK AGO ABOUT SOME ISSUES I HAVE WITH THE TV. I CHATTED WITH A ONLINE SONY SPECIALIST AND HAD ME TROUBLESHOOT AND RESET AND THE PROBLEM WOULDNT GO AWAY. HE SAID IT WAS THE OPTICAL BLOCK. SO I CALLED BACK, I TOUGHT THEY WERE GOING TO OFFER ME THOSE DEALS THEY HAVE ON THE NEW TV’S, BUT THEY SAID NO, THAT THEY COULD ONLY OFFER A SERVICE TECHNICIAN TO COME CHECK OUT THE TV. I SAID NO, THERE HAS TO BE ANOTHER OFFER THEY SHOULD GIVE ME. I DONT WANT TO BE GOING BACK AND FORTH REPLACESING A PART ON MY TV, SO I WANT A NEW ONE. SO I GUESS IM GONNA WAIT AND KEEP BUGGING THEM UNTIL THEY OFFER ME THOSE NEW TV’S, SO I CAN GET MY OLD ONE AND SHOOT AT IT LIKE THE GUY IN THE VIDEO DID UP ON TOP.
I contacted Sony on 3-5-10 about this green blob issue. At first the Sony rep tried telling me that it was a setting issue. Telling me to try to reset it by unplugging the TV set and reset the TV adustments. After I made him aware that I knew it was an issue greater that resetting the TV and that I was aware of all the the Sony customers thaat were having the same issues with these TV’s and that there was a classs action lawsuit pending, he changed his approach and admitted that there was a problem with these TV sets. He made me the offer that Sony was offering. The replacement of the TV with another Sony set. Three different Sony models to choose from, with an additional charge depending on the TV set that I choose. Ranging from $550, $350 and no charge for the lowest of the models being offered. I got my refference number and was told that I had one week to make up my mind on the TV model that I wanted to choose from.
Has any one else also been told this, about the time limit to choose from?
I went to BestBuy to research the top model TV set being offered and the sales rep told me that the top of the line model being offered will not be available until the begining of April.
I would like to here what Sony has told anyone else with this problem.
Please email your response.
Thanks!!!!!
Hi Hector, I just contacted sony today 3/13 and got the same response/offer as you. I understand that the tv’s being offered are of lower quality. I would like to have my current one fixed. I don’t know what other options we have but if you know of another way to go, would you please share it?
Thanks, Charles
I forgot to mention that I have a KDSR60XBR1 purchased in 2/01/06 and is out of warranty. I mentioned t6o the Sony rep that I had heard that Sony was doing the offer of repairing the TV set and offering the deals on the new TV sets also. His reply was that they(Sony) were only doing that offer with the KDSR70XBR2,KDSR60XBR2 models.
Hector,
You might want to scan the more recent replies — I think there are some folks with original XBR1’s that managed to get Sony to repair them or at least offer them a replacement.
You could find those people here and call Sony back and say that you’ve found some people with XBR1’s that were offered the repair/replace option and you would like that same option — or something along those lines.
Hellow there every one I had the best question of all*If the problem arises do you have to have a receit of any kind to get any ware@all with sony?I know some one that bought 2 KDS-55A2000 used of the net 1 says refurbished&has a secondary born on sticker that says 03/2007 but probably was a 10/2006 payed $350.&a 10/2010 no refurb payed$450.!!!Like I sed both used off web BUT BOTH WORK PERFECT NO ISSUES!!!But if thay did before 07/2010 WOULD HE NEED A ORIGINAL SALES RECEIT TO BARK@SONY WITH???
I don’t *think* they do since it’s covered by the class-action — sort of like if you bought a Toyota right now used from a neighbor, Toyota would still have to repair the accelerator/brake issues for you.
Well thanks for the quick responce MR.Kalla I gess ill tell him to leave it on as much as possible from now till 06/2010 to see if the problem happens cus it seems 06/2010 is going to be the real deadline*&bulbs are only$70.on ebay!!!By the way all the sony haters out there these tvs really do have the best HD color&picture for any progection ever***& I have a 3 month old 65″Mitsubishi LASER DLP that I had to fill out paper work to the goverment for that says I wont yous it as a terrorist weapon of mass destruction or to mind control the hole town!!!Woopie*YIPPY KIEYA*
I have a kds-55A2020 and I’m starting to have the “green blob” issue. I’ve done alot of research on this but im not sure what I should do. Should I try and get a repair and risk it doing it agian and be passed the June 10th Ext Warr period. Or should I try and get a replacement Tv.
Hellow James what year is your KDS-55A2020 the only differance I can find between the KDS-55A2000 is the black color case instead of silver&black?Also to answer your question get the replacment thay are flat panel LCD to hang on the wall nuff sed*
The date on the back is Feb 2007. And yes its the black case. Do you think they offer the replacement tv or do i need to push for it.
ok so I am going through very commone
” yellow haze” problem with the KDS-R6 xbri tv we got in 2007. I saw all the lawsuits and problems everyone posted all over the internet about this issue, so I decided to contact sony today and see how they were going to handle my situation.
Right off the bat, I told her my problem, also telling her that I had learned just how huge of a problem for Sony users everywhere it was, complete with lawsuits and all. I also stated that (making sure that she understood that I knew that they are very capable of helping me) I was glad to see how very much aware Sony was of this problem, and seem to be good at fixing this issue. ( yeah right). So after the rridiculous suggestions on trying different settings, and unplugging my tv for awhile to see if it would help (like Im some dumbass that hadnt tried every possible way to make it work), they then insulted my intelligence with their two “options” they had available to so called ” fix” my problem
1) they offered to contact the sony technician in my area to come to m house and fix the issue, but I would have to pay for the cost of the repair
2) they offered me 3 different tv’s, 2 at discounted offers.
So I started to feel the irritation build….
1) So one of the options you guys “offer” is you would go out of your way to mnake a phone call? Your actually calling this an offer? Ummm, I could call a repairman myself on my own, and could probably find one cheaper than you, and I seriously cant believe you guys have the balls to suggest that this is actually a favor you would do for us…..
2) so your telling me that you would make me pay 900 dollars for a 55 inch tv (granted its a nice one) to replace the 70 inch $5,000 tv I bought less than three years ago, as a means of fixing my problem with a TV that you guys are being hit with lawsuits over?…. You want me to PAY another 1000 for a tv thats is WAY smaller, even though I could just go to Costco, and but one there for the same price, but probable better?
You must think Im retarded
Oh now your telling me that the EXTENDED warranty expired in 2008 ……
Well how do you figure that would concern me? If I bought the tv in 2007, why would an extended warranty that ends in 2008 have any meaning to me? My REGULAR warranty would still be good, so how is that possible an EXTENDED warranty?
so yeah, I got my Customer Care or whatever reference number with a promise one of them will be contacting me tomorrow before the day is through……. cant wait for this one/……
Shivon,
I’m very curious how this turns out for you – please keep us posted.
I have a 2 year, 3 month old 60a3000 with a bad ob that Sony replaced. Now Sony want me to pay $1350 for a 55EX500 or $1750 for a 55EX700. I told them no. This sucks. They replaced my bad ob with another one and I have to pay for a new tv?
i Just bought the SONY KDS-R60XBR1 from craigslist for $500 and i just realised that these TV’s have an optical block issue. I have the green haze on the tv. I also found out the serial number is off from the back of the TV. What do i do? call sony? i dont have the serial number or the orignal receipt and the person i bought it from is not responding to my calls. HELP
Saltter27, I’m sorry to say that you were scammed. All of Sony’s liquid crystal rear-projection TVs are virtually worthless (even ones sold as recently as three years ago) due to widespread problems with discolorations arising from premature degradation of the optical blocks. The person who sold it to you has clearly accepted an offer from Sony for a replacement TV in exchange for removing the serial number off his defective TV. Did you turn it on and look at the picture prior to purchasing it?
One option (beyond legal action against the seller) is to have the optical block rebuilt. There is a company called Tri-State Module who rebuilds XBR1 optical blocks for about $300 plus two-shipping to Indiana. I would assume that the optical block will fail again with the same problem, but it may function fine for several years.
See my web site for more information:
http://sites.google.com/site/sonylcdrptvproblems/
My sony tv model number–KDF-E50A10 now has a blue streak starting in the upper right hand corner of the tv. I called sony this morning before I checked for complaints online. They had me do a few things like turn on the dvd player to see if the blue streak was still there, unplug the tv and wait 1 minute. After that, they said that we would have to get it repaired at our cost and they offered me 5 different model tv’s at a reduce price. They said that I would have one week to call back to order one of the 5 tv’s they offered. Now, that I have found this web-site with all of the complaints and pending law suit on my model, I will be hounding Sony on this matter and telling my friends who also have sony tv’s.
They gave me the same offer last week but then tried to pull a fast one on me by sending me an email, thanking me for accepting the 52″ model. I called them immediately, saying I asked for the 55″ replacement since I had a 55″ HDTV and he said he needed to get back to me. I asked why- he said- oh, we are out of stock of the 55″ HDTV but he would call me back the next day. Well- he never did. I sent them an email saying don’t ship the 52″ and don’t charge my CC!!! I have all Sony equipment but not anymore- I am done with them!
Donza very damn sneaky of them, I wouldn’t have thought they would try that, but it makes sense if they are just trying to service the massive X-Sony customers out there… thanks for the heads up on these shenanigans!
Well, add me to the list of FURIOUS SONY CONSUMER! We bought a 70″ LCD HDTV: KDF70XBR950 in 2005 with a 5 yr warranty, which expires July 2010. We had the bulb replaced by warranty co.’s tech twice, last time was Nov-09. But GET THIS… the last time the tech replaced the bulb, he did not mention that the bulb had melted the interior casing and other parts. Hello? Major fire hazard! We called the warranty co, they sent another vendor out to diagnosis. On 3/31, he took one look could not believe the damage…and instead of calling warranty co., he called Sony direct for direction. They told him to “stop work” and gave us the same tele# the rest of you listed to contact them. When we called them, they said they were sending us a “replacement offer email” with an outline Sony TVs. I never received an email and called to inquire. The rep gave me a run down of five (5) TVs they would offer us. Honestly, I could not believe my ears and was feeling a little sick about having to convey the info to my husband (who had practically given birth to the 70″ originally!). I was about to hang up and asked what email address they had, he said, “oh, I don’t have one, what is it?”! What a bunch of nit-wits! So, did I mention that our offer was only good for one week?! Oh, yeah. And here is the offer. These TVs can also be viewed on their website at http://www.sonystyle.com
1) KDL52EX701 FOR $750.00 + local sales tax
2) KDL55EX501 FOR $550.00 + local sales tax
3) KDL46EX700 FOR $200.00 + local sales tax
4) KDL55HX701 FOR $750.00 + local sales tax
So, I read through the email offer and it says we have two (2) weeks to reply! Again, they do not know what they are doing. I called back on the speaker phone with my husband, who proceeds to rip the CS rep a new one – asking for someone in senior management, but they won’t transfer us! Simply, my husband says…let me get this straight, I paid $6500 for this TV with a 5 yr warranty…this is a Sony design defect issue that may set our house on fire and you want me to pay you $750 plus tax, within one week to replace your defective item? I guess you all think that I am some kind of idiot who will roll over for stupidity on your behalf?! Their response was – yes, that is our final offer. HA!
So, I got to thinking – what the heck was the warranty for? I called them the first thing this morning and they said (GET THIS) they have nothing to do with Sony’s ridiculous offer and that is a “Sony sales tactic” to make a sale!! They said that if the tech provides a diagnosis that in dicates the TV is done, they will replace it because that is what our contract says! I have to say, class action or no class action – Sony has truly run into some black water and they look like fools.
BTW, we did price the 55″ HDTVs, figurimg that the 70″ was not what we were going to get as a replacement. At Best Buy, I noticed right away that all the Sony TVs were off to one side marked CLEARANCE. Guess why? They are cleaning out the old inventory to bring in the new 2D/3D technology. Yes, I was feeling a little behind the times when I figured this out – saw the new technology and truly, it didn’t do a thing for me. I just want a TV that works and won’t burn the blooming house down!
I do know that we will always get the warranty as it has paid off so far. I am certain we will never purchase another Sony. I didn’t expect the TV to last 10 years (like they used to), but I never expected to get such a run around either.
Sony also has a warranty for the melting issue that runs through March of 2011, stating that they will replace the lamp door and any other damaged parts:
http://esupport.sony.com/US/perl/news-item.pl?&news_id=261&mdl=KF60WE610
They routinely refuse to do the repair and expect people to buy a new TV from them at a “discount”. My reading of federal warranty law, however, requires them to replace your TV free of charge with a reasonably equivalent TV, if they are unable or unwilling to repair it for free:
http://www.avsforum.com/avs-vb/showthread.php?p=18381236#post18381236
I also encourage people with the melting issue to fill out an Incident Report with the Consumer Product Safety Commission, if they feel the melting could have been a safety issue. This seems to be the best way to, hopefully, compel Sony to inform all customers of the problem with a recall notice:
https://www.cpsc.gov/cgibin/incident.aspx
See my web site for additional information and/or if you wish to contact me.
i have a kdf52we655 that has a blue blob and has melted around lamp and now has starting to have a rolling picture and then now it want turn on at all, i move from florida to colombia and sony usa says that since i have move thr tv is not their problem and sony colombia says its not theirs either i have called sony 10 times for hours with no results sony is sold right here in colombia and world wide any advise on what to do it cost to much to ship it back to the usa
I am wondering, what did you do? Did you pick a replacement or did you fight for the newer models? We called today as our TV has finally showed it’s last green blotch and now it is flashing the overheating light, and they offered us the same crap models. We went to Costco and checked them out to find they are last years technology and cheaper at Costco than Sony’s site, go figure…
My wife is going to call tomorrow and tell them that this is completely unacceptable and see what they will offer us then. Your input would be greatly appreciated.
Also, to mention, these “replacement models”, are crap, you can’t watch sports or action on them. The 120 hz refresh rate is not fast enough on the Sony’s, it ends up being blurry and digitized even in high def.
The newer NX800 models are a comparable match to the technology that we bought into when we did. That is what they should be offering us for “exchange”. Not purchase for “upgrade replacement”. When you buy top of the line and it turns out to be a lemon, it should be replaced with top of the line.
I just received the Sony KDL 46EX700, LED 46″, FREE OF CHARGE, all i had to do was;
1) Take a Picture of my Sony Wega SXRD with Even # written on a piece of paper and taped to the bottom screen
2) Peel the Serial # off the back of the TV attach to the paper with my name, address, event number and a picture of the TV with Green Picture…
3) Mail to Sony in Floria ( I overnighted)
4) I had my New 46″ LED (46EX700) in 4 days (including Sunday) Free of charge, NO Charges to me (other than $5.98 for the pictures and $18.35 Overnight Charges)
Guess What I bought my TV 3 Days prior at a garage sale for $20.00 and came out with a Free $1800.00 TV,,, SONY ROCKS
)
I have a KDF-E55A20 and my issue is purplish pink spots and the repair man told me it was the op block engine not sure it is the exact same thing or totally different part. I bought tv in 2006 with a 2yr extended warranty. Luckly I was offered to extend for another 2yrs when that previous warrenty was due to expire so I am covered till 5/2010. The warranty company offered me a 60″ Mitsubishi or $1000.00. So believe me I took the cash and ran. Bought a 60″ Sharp which I purchased 4yr warrenty with it.
Hi everyone I would like to know the prices sony is WANTING YOU TO PAY for the replacment tvs&WHAT SIZE&MODEL#S THAY ARE? I talked to a guy that just swapped a 50″XBR SXRD for a 55″SONY BRAVIA FLAT PANAL 1080P 120HZ&a SONY blueray player for $200 TOTAL!!
That sounds like a really good deal to me*
You can buy a defective malfunctioning OB/light engine old SXRD for under $300.on your local news classified web sites or craigs list IF thay still have the SERIAL #s on back of the tvs THATS THE KEY TO GET REPLACMENT DEAL FROM SONY((BEWARE NO SERIAL#NO WARRANTY ITS ALREADY BEEN YOUSED FOR REPLACMENT DEAL)&deal with sonys great customer service LIKE THIS SITE SHOWS YOU HOW TO DO&PHONE NUMBERS TO CALL&pay another$200&you just SAVES YOUSELF $1000.minumum off what you would have payed if you would of bought a 55″sony flatpanel LCD tv&blue ray player from retail store!!!Plus you get to keep the old SXRD&have target practice like the video clip YAAAAAAAAAAAAAYA OK*Or find a smuck to pay you a couple hundo for it:)
Just stop buying Sony! Very simple as that. Get another tv and move on.
seems like they are offering different prices to everyone for the same tv’s, be aware of that!!! some are getting free 46’s to paying 200+….now are they allowed to offer different prices, arent they require to offer the same to all???
Just an update. Called about Green Blob issue (7-28-2010) on my SONY KDS-R60XBR1. They offered to fix the OB (ONLY) or replace with (need to respond in 1 week)
1) KDL52NX800 FOR $575.00 + local sales tax
2) KDL55EX500 FOR $225.00 + local sales tax
3) KDL46EX700 FOR No Charge
No Photos, etc. Was on the phone for about 5 minutes, Just gave them name, adress, and model#. I did not even have my reciept. Now, I am not happy about the loss of my 60″ baby, but I can’t complain about this service exchange. The rest of the above people must have trained Sony
Allan,
Very interesting indeed — $525 + tax for the NX800 isn’t bad at all.
Called Sony today to report my green haze issue for my 55″ KDS–50A2020 they were nice and gave me no hassle with the warranty…they gave me the Qualxserv# 866-282-7412 and said they will have a repair person come by next week…….
So I will follow up with you next week to give you an update on my experience……
Carlos,
They just immediately offered that up? That’s pretty cool since we are outside the extended warranty window from the lawsuit.