Best Buy Sucks: $54 Million Lawsuit

Best Buy Logo

In a continued effort to continue sucking at everything except selling, Best Buy was slapped with a $54 million lawsuit after a DC woman Raelyn Campbell had her $1100 laptop lost during a routine warranty repair.

Best Buy’s original response to loosing her $1100 machine and all the data on it was “Here’s a $900 gift card” or, more specifically, “Go fuck yourself”.

After filing the lawsuit Best Buy responded by upping the offer to $2600, so that is awesome also considering the high likely hood that her identity will be stolen during this process.

I heard if a Best Buy deliver truck hits your family and kills them, they offer you a 25% discount on your next TV.

Best Buy FTW!

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About Riyad Kalla

Software development, video games, writing, reading and anything shiny. I ultimately just want to provide a resource that helps people and if I can't do that, then at least make them laugh.

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113 Responses to “Best Buy Sucks: $54 Million Lawsuit”

  1. tdod February 13, 2008 at 2:35 pm #

    This reminds me of this: http://blogs.wsj.com/law/2007/04/26/judge-sues-dry-cleaners-for-65-million/

    • ALLISON October 9, 2011 at 6:57 am #

      YOU MUST WORK FOR BEST BUY, YOU DREK!! ,IF YOUR IDENTITY WAS COMPROMISED YOU WOULD PROBABLY FEEL UNEASY, BUT IN YOUR CASE YOU PROBABLY DONT HAVE A JOB, AND YOUR CREDIT SCORE IS 350, AND YOU ARE JUST A DREK LOSER! BEST BUY SUCKS AND SO DO YOU!!

  2. Riyad Kalla February 13, 2008 at 2:39 pm #

    Yea but in that case the dry cleaner didn’t have a reputation for fucking it’s customers constantly…

    • IDK IDK February 1, 2011 at 4:58 pm #

      FU i work there ill sue u 4 everything

      • Bestbuy sucks March 25, 2011 at 11:19 am #

        Yeah right, you guys are so lazy that “work” at best buy. Give out rainchecks then don’t honor them. lose peoples laptops, leave customers waiting in th aisle while you look something up, make people wait months to honor their warranties.
        Best buy blows.

      • constannople August 8, 2011 at 8:49 am #

        I wouldn’t be to proud to to say that you work for bestbuy.

        • ykp October 6, 2011 at 10:13 pm #

          i work there and im glad im leaving soon however there are alot of great people i met my time there, just b/c a couple bestbuys screwed up doesnt mean everyone who works theres a piece of shit we’re human beings and we’re not even a part of all our situations. i hate how people just hate everyone who works at a store just b/c they had a bad experience with 1 may 2 people, we’re all not the reason y you had a problem so stop hating. it happens everywhere and in every store, sears, target, walmart, you name it they all have their ups and downs but anyway glad im getting a better job lol

          • BBscrewsU November 30, 2011 at 5:45 pm #

            just most of best buy employees suck….yeah maybe 1 or 2 dont, but that’s very few and far between. As long as they get money out of you they could care less

  3. tdod February 13, 2008 at 2:40 pm #

    This reminds me of this: http://cnn.com

  4. Blogsworth February 14, 2008 at 10:55 am #

    Yet again another example of the greed of certain elements of the American People. Who tend to sue for million for petty things such as
    Coffees’s too hot, too cold, crack in the pavement, cookie’s too soft, too hard…

  5. zer0-kill March 18, 2008 at 9:18 pm #

    The computer was actually stolen by a previous employee, and any data held within the device is null after accepted to service, unless a backup is paid for (i.e. an additional $99). I’ve visited this store, and it is really, really not the place to shop for your electronics. I’ve been an employee of Best Buy for almost 2 years now and our store would never get away with that sort of thing. Lucky for the woman suing that all her lawyer fees are being paid pro bono, otherwise she’d be up a creek really.

    • Bestbuy sucks March 25, 2011 at 11:23 am #

      Best buy sucks! You guys are all full of crap. I’ve been to more than one store and it’s the same thing everywhere with lazy non-helpful employees. You guys issue rainchecks that you don’t honor, make people wait months for warrranty repairs, leave people waiting in the aisles for you to “go find something out” or “ask your manager”.
      When I would call the store it would ring for 5 minutes and then hangup the phone.

      Best buy blows and will go the way of circuit city with their customer non-service.

      • skydivingismycrack December 6, 2011 at 8:34 pm #

        I work for bestbuy for about a year now and have noticed that when there are sales and stuff, we usually dont have them in stock and our order system wont let us order it. I really hate this company and cant wait for more jobs to open up but for now this is all i can get, but i do cut customers extreme discounts when my manager isnt around!

      • You Suck March 16, 2012 at 4:08 pm #

        You suck just as badly. I bet you cant even get a promotion at your job or get blowed and have to go and say other things suck You will never be anything will you? Hahaha I sure your just made because you applied to bestbuy and they didnt hire you because they even have common sense

  6. Riyad Kalla March 19, 2008 at 7:43 am #

    zer0-kill,
    Seems sort of harsh that they wouldn’t even cover the cost of the original machine though doesn’t it?

    It’s like taking your car in to get repaired at the dealership, and one of their techs steals it and drives to Mexico, and the dealer offers you 10% off on your next purchase.

    • Chris G June 23, 2010 at 10:05 pm #

      I know this is late but…Not really. I’m willing to bet that the $900 would have more than covered laptop that met or exceeded the specs of her old laptop unless the repair was being made within 6 months of the original purchase. Yep, I read the original article and the computer was two years old. That would have covered a greatly superior machine.

      • Andy S April 5, 2011 at 1:03 am #

        I’ve been working for BestBuy in CA (916 area code) for over 4 years. And I can tell you that the $900 covered the Laptop, but BestBuy wants to make money, and there nothing else, no morality or principles to it. The latest thing is the GeekSquak Service and there prices. A new Laptop advertised for example for $499.99 would be available for 100 Dollars more, simply because the computer has been tweaked and optimized, updated by the G.S. which can be done for free with opensource Software anyway (CCleaner), but the argument is that it’s a convenience for the customer because “it takes 3-4 hour’s for a PC Setup” and if the customer is able to do it them self’s or have a friend that can help they are out of luck. They would have to order one for you (eta aprox. 1 week) or you drive to the next Bestbuy. They “pre-setup” every laptop except the minimum required due to the Weekly Add which usually sell out by Monday. And if a Customer dares to ask about Apple Computers all Employees are convincing the customer that the Apples are the only properly working computer around. A specific example in the 916 Area was a employee that was let-go because a customer asked about if Apples (aprox $1200) were the only reliable way, and since a HP (aprox. $600) was ultimately chosen and the Store’s Leadership wasn’t happy, and the employee was shown the exit. So considering the pressure that is put on Employees the “We’re not on commission” statement is completely misleading for any Customer that actually believes that. BestBuy is Greedy. My advice for any computer purchases is to go the closes Store/Library and buy a PC Magazine and inform your self.

        • constannople August 8, 2011 at 8:52 am #

          well said. Mom just had a nightmare laptop experience with bestbuy. Not only were they not helpful but extremely rude to boot.

          • Frank September 30, 2011 at 7:05 pm #

            Went to Best Buy to see about replacing my broken dryer. asked about the cost of delivery and set up. Was told did not know the cost or even if there is a charge. Best Buy sales reps are dumb asses can’t answer a basic question. not the first time i have been dissappointed with sales reps but it certainly is the last. Best Buy sucks. Wound up buying from Lowes they are much more knowlegble.

        • ykp October 6, 2011 at 10:21 pm #

          omg man so true like i saidi work for bestbuy and theyre so full of shit they force everyone to buy nortan anti-virus, when thats clearly one of the shittiest overly priced anti virus out there. you can get AVG or multiple others that are free. Another think that pisses me off is that if we dont sell 20% of these stupid GSBTP (geek squad black tie protections) we get written up. really??? was that in the contract that we had to sell protections, look if im not mistaking we should be getting paid extra or get a raise if we sell so many of these. we’re making b.s money for the store who will not give it back to us, despite the fact they say ohh well if you sell 20% youll get more hours and a raise bullshit! show me my raise never happened. thanks to new managment at our store and gayass new policies its just being ran to shit. idk whats going on but im glad im leaving.

          • Frank October 9, 2011 at 3:22 pm #

            Hopefully you will be able to get a job elsewhere. I had no idea they treated there employee’s like that.

          • bLUEmoon March 16, 2012 at 4:12 pm #

            Yeah you probably hate the next job you hate to.. Well they probably asked you to do your job properly and you couldnt so you got written up. Noone comes on here and paints them self badly. They always make them selves look like the good guy. I am sure you were a good sales man and probably the one everyone complains about anyways. hahaha

            • samantha April 1, 2012 at 5:12 pm #

              no, you faggot, they force their employees to sell more shit. which then in turn makes us look like assholes to customers when we really want to be honest and helpful. but we need jobs, and have to abide by their demands

  7. sick of the BS June 12, 2008 at 9:33 am #

    I own a small company that rewards our top performers with expensive gifts such as HD wide screen TV, which I had bought at Best, Buy. I have purchased 22 TV’s in the last 2 years spending in excess of $40,000 with BB. I purchased the extended warrantees on the TV’s to ensure that my employee’s would have the enjoyment of the gift for at least 5 years. On May 29, 2008 one of my employees informed us that a TV which she received from us in October had dark lines going across the screen. I had my assistant call in a service repair ticket. Since that time no one at BB has been able to tell us the status of the repair. We call daily and all we get is the run-a-round. I spoke to their Customer Relations Department, Service Department managers, and all they tell me is it will be another 72 hours. THIS IS B.S. I will never spend one more penny at Best Buy. THEIR CUSTOMER SERVICE AND WARANTEES SUCK!!!!!

    • MJ October 25, 2010 at 4:59 pm #

      I am having the same problem, the PSP is a bait-and-switch, if they agree to replace your tv they will try to give you a cheaper TV. They SUCK

      • rob May 23, 2011 at 7:44 am #

        They have done the same to me, had the warranty for hp computer. It was getting so hot it melted the pads off the computer. The first drop off the cleaned the fan-two weeks, didn’t work. The second time they replaced the battery(nothing wrong with battery) one week, didn’t work. Brought it back third time and said I wanted a new computer on Floridas lemon law, they are fighting me the whole way. They have lost another customer. I will shop Hhgregg from now on. I will take them to small claims court.

  8. Riyad Kalla June 12, 2008 at 10:48 am #

    Eddie,
    First off let me say that is an awesome company policy, I’m sure reinvesting in your company like that creates a lot of happy workers. Secondly, I *wish* I were surprised by the bullshit run-around that you are getting from Best Buy, but it really seems to be business-as-usual.

    The problem with big-box stores is that customer service is a cost-center, they hit the saturation point that good customer service can cost them 2-3x more than shit customer service but it won’t retain that many repeat customers. So when you compare the customers walking in the front door to the ones leaving due to poor customer service, it’s much more profitable for them to spend money on good Sunday fliers to get people in the door and buying, than it is to keep them long-term.

    An unfortunate side-effect of publicly traded companies and profit margins I think… of course, buying expensive electronics from local dealers can be sometimes so expensive it’s not even worth it (such high markup). So it’s a trade-off either way I suppose.

  9. Todd June 27, 2008 at 12:25 pm #

    I bought a $1600 Sony flat screen TV from Best Buy. Got it home and opened the box and it was broken. Best Buy refused to exchange it or give me my money back. They said call Sony. Sony said we don’t do anything about broken TV’s go to Best Buy. Finally after 2 days, someone at Best Buy corporate said they would exchange our TV and they said they’d give us 10% off for the trouble. What a relief….until they called back and said they could not exchange it as there was no proof that they did the damage.

    So now, I’m stuck with a $1600 broken TV? Finally, after 4 days and several managers later. We did speak with someone who said they could exchange it for us. I did finally get my tv exchanged, but never got this 10% off and had to pay $70 to have it delivered. They did nothing to make up for the 4 days of major hassle. During this entire time, I had to bring the TV to them twice, listen to them say that we broke the TV, and that they would not have possibly sold a broken TV.

    Do not buy anything from Best Buy, if you do, check the box before you walk out of the store.

  10. Riyad Kalla June 27, 2008 at 3:10 pm #

    Todd I’m sorry to hear you had such a nightmare of a problem… unfortunately I don’t think any 1 person is important enough for Best Buy to try and keep as a customer; the corporate culture that has been created over there by the board that directs the company is “Razor thing margins, means razor thin patience”… they would rather you blog angrily about your poor experience than spend the $100 to replace your TV for you.

    In all reality, they probably spent thousands in salaries and customer service attention just to handle your one claim… but they would rather loose you as a customer than spend any money keeping you as a customer… I really don’t understand that, but it’s the way the company has been run for 10 years now and I think it’s made the investors rich, so they keep getting worse and worse :(

    • Ladyolivia March 16, 2012 at 4:18 pm #

      But who is to say that he didnt break the tv. Who is he, any company, should really trust every customers. If someone did break their tv, are they really going to admit it and lose their 1200 they put it to or what have you or are they going to go the retailer and say they found it like that. There are a lot people that scams companies therfor is an company supppose to trust all customers. So he had to go through the hassel because they had to determine the situation. Would you trust every person you met? Sorry Todd I dont know you and I sold you a tv and you come home and its broken yet it was working when I showed you it, its probably your fault but someone had to be out of the money and noone wants to be. I would say the 4 days of hassel isnt that bad they still took the tv and they had to pay for the replacement. And you paid for delivery so that it was assure it would get home safe. It wouldnt matter if it was best buy target or any other brick and mortotr. Whys hould they trust you?

  11. Brad Wright September 13, 2008 at 9:10 pm #

    Wow yes this was wrong of bestbuy, losing a computer? yes this happens every once in a while like 1 in a billion but bestbuy should of said sorry about this, pick any laptop out and we will replace it free of charge and here is another PSP on top of the laptop. instead of being an idiot… yes i am a geeksquad agent and i would of made sure this customer would of been taken care of. once again the person who said here is 900 was probably the store manager which doesnt have that much power to give a laptop away. if she would of called 888bestbuy they probally would of said here is the info and go get any laptop…

    untraded employee’s are most of the caused problems at bestbuy

  12. Brian McKee October 4, 2008 at 6:50 am #

    dropped off my laptop monday 9/30/08 @ 10:05am (their time stamp) , informed geek squad cd doesn’t play anything , just spins .Get e-mail informing me that I’ve turned in my laptop and “thank you”. get E-mail today 10/4/08….thank you for turning in you laptop for repair waiting to ship it . WTF over , it sat in the store for 5 days so some GS empolyie can verify that the disk drive doesn’t disk or drive .

  13. Dion October 18, 2008 at 9:19 pm #

    I once spent thousands of dollars at BB quite a few years ago when this one incident brought it all to a halt. I bought a music CD and it was the wrong artist which was my fault. I immediately came back and wanted to exchange it for the proper one which they stocked. Customer service said NO. I told them in the last year I have spend some $6000 (in 1984 money) at BB and I did not ever buy any music CDs from them. It was a honest mistake. They were not amused. I told them..here you can have this CD…and I left it there and I NEVER CAME BACK TO THEM. I buy from eBAY and at FRYS now.
    If I need to check out something because I am interested I can fondle that item at BB but I wont buy there. Okay..tonite my wife needed a three wire RCA plug for VCR at school….I am in line and then some moron bypasses us on the pay line and NO sales person notices. Okay..I just left the store WITHOUT that item. I should heed my own advice from the previous experience..lol!@

    • yeah, I work there February 26, 2011 at 9:29 pm #

      It doesn’t matter how much you’ve spent. We can’t return opened CD’s because what’s to stop someone from ripping it then returning it? We often make exchanges for the same disc if the original disc they purchased doesn’t work or is damaged but it doesn’t make sense to return something in the previous situation. Did you not read the track list before you made the purchase?

  14. Riyad Kalla October 19, 2008 at 8:11 pm #

    Dion,

    Thanks for sharing your experience at Best Buy. You aren’t alone, I refuse to shop there after some very similar incidents. I am not fond of Circuit City either.

    I have been mostly shopping at Amazon, Costco and Newegg. Fortunately I haven’t needed much the-same-day, in which case I’d probably be at the mercy of BB or CC.

  15. Jason November 18, 2008 at 3:48 pm #

    Honestly. Alot of the people who come here did something wrong and then try to blame it on someone else to get something for nothing.
    imagine. if the laptop was 4 years old and 1100 in 2004. which would equate to a 399 laptop of today..

    the biggest inconvenience was the fact that she did lose her personal information. Which i’m sure the 900$ gift card covered the new computer, and some other things to make that up to them.

    They could have offered more but that 54mil would have done nothing but raise prices for other consumers. period.

    rediculous that the country would even let someone sue for that.

  16. JennyGirl November 25, 2008 at 3:37 am #

    What happened to me inside the Melville NY store, was not a matter of misunderstanding the store policy. Frankly they could have charged me a 10% restocking fee, and I would have left satisfied. I have never been treated like I was treated at the Melville NY store by this young woman named Geriann, who I understand no longer works there. Simply because I stated to her “I will never buy anything at this store again”, she told me if I did not like it I could get the F*** out of HER STORE. Frankly I was shocked that she would dare speak to me like this and when I asked her what gave her the right to do this, she said that if customers say ONE BAD THING about her store she has the right to throw them out of the store. Then, she told me I HAD TO SPEAK to the stereo guy about my broken transmitter. I was so shocked by this that I did, and I was escorted to the area, escorted like I could not be trusted. Come to find out that the reason she did this was so she could get this guy to state that I had broken it myself, which I did not. The story that this woman Geriann concocted was amazing, I guess since she knew I was going to call Corporate Customer Service, she had to get a way to cover herself. Since that day, I have never bought anything at a best buy store. I would no longer feel compfortable shopping there. I shut down my credit card, and none of my friends have bought anything there either. From what I have seen on the internet, and from the amount of claims against Best Buy with the consumer protection agency and the better business bureau, I am not alone. Best buy reputation speaks for itself.

  17. Riyad Kalla November 25, 2008 at 7:39 am #

    JennyGirl,

    Thanks for taking the time to share what happened; you are definitely not alone.

    It’s not that Best Buy is a big corporation that makes it such a entirely useless store when it comes to customer services; even Wal-mart is a huge chain but it’s return policies are pretty forgiving. It’s the corporate culture at Best Buy that has trickled down from the top into the individual stores. The razor-thin margins, the “profit at any cost” mentality – that’s what has eroded that store into a shell-game for customers.

    Not ever Best Buy is this way, some are run by legitimately intelligent people who enforce their own policy on the store as best they can… and then some are run by some really questionable human beings like the one you ran into and well… the results speak for itself.

    I’ve taken my business to any other store besides Best Buy and Circuit City because of things like this (I’ve had my own personal – smaller experiences in the past and one day decided I didn’t need to keep patronizing a store like that).

    During my time researching HDTVs on AVS, I was surprised by the number of people that were complaining about Best Buy not honoring extended warranties for repairs or blaming the customer for the problem so they didn’t have to “cover it” – especially with regard to the Sony Green Blob issue… as soon as an issue springs up that might cost the company money, guess what, it’s the customer’s fault and Best Buy shouldn’t have to cover it according to them… unless you know what you are talking about and push the issue, then suddenly they have the time to come out and take a look.

    I don’t need shit like that to happen – I’ll patronize stores like Costco, Sam’s club, Amazon, etc. that will stand behind a policy.

  18. Amy December 3, 2008 at 8:26 pm #

    My husband and I just bought a TV from BB on Friday. We get it home on monday and get it hooked up and turned on and the screen is shattered in 2 places. My husband tried to take it back yesterday(Tuesday) and the lady was a bitch!! She told him that they couldn’t have damaged cause the box wasn’t messed up. And she was whispering to some other girl standing there. So then my mother in law, who doesn’t put up with peoples bs, took it in there today and they had the geek squad look at it and they said they couldn’t take it back cause there were ‘pressure points’ on the screen and that there were fingerprints on it. Well duh!! We had to get it out of the box!! We’re not giving up on it. Wish us luck!

  19. Riyad Kalla December 3, 2008 at 8:56 pm #

    Amy,
    That royally sucks. That is why I tend to sacrifice sometimes the best price or newest model just to shop at a store with a no-hassle return policy (Costco or Sam’s Club are good choices).

    God I hope you get that thing returned or replaced… dropping $2k on a busted TV that you never got to use is insane.

  20. Jeff December 16, 2008 at 8:08 am #

    I purchased a Panasonic 53″ projection TV from Best Buy 5 years ago, and got a taste of how they conduct business. I have not shopped there since, and never will again.

    I usually don’t purchase extended warranties, because in my area, there are authorized warranty repair centers for almost every manufacturer. In this case I bought the extended warranty because it included in-home repairs, and the size of the TV made it impractical to transport.

    The first TV was delivered promptly, but the delivery crew dropped it down a hill, end over end, to my house. When they removed it from the box, and the screen had come out of the tracks and had fallen off. One of the delivery men downplayed the incident and tried to slide the screen back into the tracks and punching it with his fist to get it into the last few inches of track, leaving permanent white crease marks in the plastic screen. Needless to say, I told them I wasn’t going to pay over $1900 for a TV in this condition, and told them to take it back. I wrote down the serial number, to make sure they wouldn’t repackage the unit and re-deliver it back to me.

    The second TV arrived without incident, but only a couple of weeks later, there was a “pop” from inside the TV and nothing worked. I called Best Buy and they promptly sent out a technician to examine the unit. I knew I was in trouble when the technician said “Uh oh”, when he was looking through the circuitry. He told me it was going to be a problem because on my model, the tuner, video, and audio circuits were integrated onto a single motherboard. Later versions of the same model had separate boards for each function, and he said he couldn’t be sure they’d even be able to obtain a first generation motherboard.

    The song and dance begins.

    I went to the Best Buy where I bought the TV, and they told me that, because I bought the extended warranty, the store has no responsibility and I would have to make all claims through corporate.

    The claim process began smoothly enough. I was told by a woman in customer service that they would send a voucher for a brand-new TV, and that I should have it in about 3 days.

    After waiting a week and not receiving my voucher, I called customer service again. I was told that there was no record of my case, and that I would have to do it over again. Again, I was told I would have a voucher in about 3 days. After another week, I still received no voucher.

    Called customer service again, and again, they had no record of my case. Began the process again, and this time I got the representative’s service number so I could direct my queries directly to her. Never got my voucher. When I called her back, all she could tell me was “You’ll have it in about 3 days.” This went on for 3 long, aggravating months. This is NOT why you spend an additional $300 for an extended warranty.

    During the 3-month runaround, I went between the store and corporate, but neither were willing to help. I was actually planning to picket the store and spoke to local police on how this could be done legally. As long as I stayed off their property, I was told it was ok.

    I returned to the store to decide the best place to stage my protest. I went inside to try one last-ditch effort to either get my money back or get a new TV. I spoke to a salesperson and told him the whole story. I heard what I expected, that it’s not their problem, and that because I bought the extended warranty I’d have to go through corporate.

    I’m usually a calm person, but this time I lost my temper. I again told the story, and made sure everyone in a 50′ range heard my disgust. At that point I didn’t care if they tried to have me arrested -I was just too disgusted with being lied to for so long. To my surprise, the salesperson told me to pick out a new TV, and it would be delivered to my home and the broken one would be picked up.

    I worked out the cost with them and received a new TV in a few days, but it’ll never erase the anger and disgust Best Buy put me through. I never shopped at Best Buy since, have never bought another Panasonic product, and will never purchase another extended warranty from any store.

  21. Riyad Kalla December 16, 2008 at 2:18 pm #

    Jeff,

    I’ve honestly not heard a customer-support story that bad before. Sony previously took the cake when it came to lying to customers about replacements and repairs, but it sounds like Best Buy trumped that — corporate-wide with a “screw you” policy and partner CS company.

    I’m really glad to hear that in the end you put up a fight and got a replacement, but I agree 100% with your assessment of the company. I stopped shopping there about 10 or 12 years ago when these policies started to trickle in. It was slow at first — extra hassle when you tried to return a router, or some reason why you couldn’t return a hard drive… and it’s just devolved into this bullshit.

  22. Pamela December 27, 2008 at 3:55 pm #

    I was so angry after my third debacle with Best Buy today, that I googled “Best Buy Sucks,” guess how many hits there are? And yes, research shows that their current financial troubles can be directly related to their CEO’s laissez faire attitude toward customer satisfaction. After spending, as several folks above have, thousands of dollars ar this chain, I’m a nameless, faceless nobody. I gave Best Buy my money, they gave me a headache, rotten customer service, and products and/or delivery dates that were substandard.

    For future pruchases, I’ll give my money to a retailer who cares if I’m satisfied or not. We still have options and consumer power people–exercise it! I’m glad to see people retelling their stories here and elsewhere, trust me, there’s a person at Best Buy whose sole job is to read and analzye these sort of posts. My story can be read here: http://workbench.cadenhead.org/news/1486/best-buy-worst-customer-service.

    But I’d like to go further than just tell my own story. I want to encourage any consumer to think about who they give their money to. Target and Wall-Mart are far better options for many items you can get at Best Buy, as are TigerDirect or even Circuit City. I have dealt with customer service at each of these places with a far better result. Target in particular has amazing customer service. Returns are a breeze, and staff seems to be friendly and relaxed. And it’s not because they are being paid better–maybe they are being trained better? Maybe their corporate ethic just acknowledges that at least at this time, Americans have options as to where they buy.

    I’m disappointed to read the snotty comments from current and former Best Buy employees at other sites, who complaining about complaints, and assert that customers are “too stupid” to figure out automated systems, or want money back for items they break. While I’m sure that is occasionally the case, these as well as legitamate customers, create their jobs.

    These days there is a business model for these huge warehouse stores that we should really think about. Read how the CEO of Best Buy targets 20% of his customers as “devils,” and tells employees to focus on customers who don’t buy marked down products, etc.: http://www.sixwise.com/newsletters/05/03/01/the-unethical-but-mostly-legal-retail-shopping-tactics-of-devil-consumers.htm

    For me, I’ll shop where my consumer power is respected, where I’m presumed to be an intelligent person who deserves to receive products and services that I paid for in the manner the store describes, and where I’m not considered disposable. I am fairly sure that the more consumers hear that they are likely to be tagged as “devil customers” by a mongo chain like Best Buy, the less likely they’ll be to support Best Buy’s succcuess (or lack thereof) by giving them their money!

  23. Gman January 9, 2009 at 4:52 pm #

    Best Buy please go out of business!!!

    Their customer service is the worst I have ever dealt with. They will lie to you and don’t even try to ask for a supervisor, they told me that they would call me back within 24 to 48 hours 2 weeks later no call.

    I got a gift card for Christmas and made the mistake of ordering an Ipod online. I got to the store and they said that they did not have the one I ordered in stock. They had another one in stock so I said I would purchase that one. The customer service(they don’t know what that means) person said that my gift card had been charged for the Ipod that they didn’t have and would not be credited for 24 hours. This customer service idiot said I could just pay for it and use my gift card later. I left the store pretty mad and started calling 1-800 best buy – don’t ever waste your time they are complete idiots. I went to a different store hoping a manager could straighten this out Best Buy has cornered the market on incompetent people. This manager couldn’t understand what the problem was.

    I never got an answer to the question why did they charge my gift card for something they did not have.

    I HATE BEST BUY!!!!!

  24. gpar January 29, 2009 at 10:54 am #

    I HATE IT when people use….. I spent this much money at your store. Who gives a crap about the money that you spent. NO ONE. I spent $6,000 who cares. People spend over 20 and 100 thousand… still….. who cares. Believe me I hate working retail and its because of the CUSTOMERS. Grow up and get over yourselves. Most customers are idiots and uneducated anyway. Ticks me off….. I spent this, and I spent that….. two words…. WHO CARES!!!!!!

  25. Pamela January 29, 2009 at 11:07 am #

    You should care, gpar. Without those customers you hate, you would have no livelihood. But clearly you can’t make that connection. Consumers have choices, and whenever I ever encounter anyone with your attidude, I’ll go elsewhere. Think it doesn’t hurt? Well then clearly you haven’t paid attention, have you? People have a choice, they don’t need to get battered and bad attitude and pay for it. It’s almost comical how your refrain is who cares, who cares … that’s precisely the point. WE CARE. Those of us with money.

    Has it ever occurred to you that those customers you claim are idiots and uneducated (which feels pretty ironic considering your post), have worked retail? Has it ever occurred to you that bright, intelligent, informed people make purchases? I loved working retail … I did it for many years, and I was good at it. Because I treated people with courtesy, realized that they had a choice on where they could spend their money and that my paycheck relied on that choice. I suggest that YOU grow up and take a good look around you, because it is a very different world you’ll be living in for the next few years.

    Your post is very representative of why retail in this country is floundering so badly.

  26. gpar January 30, 2009 at 8:27 am #

    Pamela, I’m very sorry to tell you that I have no problem talking to customer and VERY GOOD AT IT! I dont show my attitude towards the studipity of our society. I’m not your slave even though customers treat us that way. You don’t know me at all, so stop assuming the way I AM!!! I do, however, know the majority of customers are all the same…. the customer is always right? Even when they try to rip companies off daily. So thanks for the reply. But bark up another tree. I don’t have time for it. And every customer has MONEY, we are just sick and tired of you throwing it in our face because you didnt get to return your product after you had it for 6 months and no reciept. So yeah, who cares how much you spend….. No one does! I know there are nice customers, but…. honestly its hard to find them on a daily basis. My post has nothing to do with this country in retail….. Look at our society, and the way people are treating each other!!!!!

  27. Pamela January 30, 2009 at 10:59 am #

    Clearly what I said hit a nerve with you–good, maybe you’ll learn something.

    I can assume the way you are by your comment, and your overblown generalizations, and YOUR initial presumption that you know something about the commenters here, as well as all the customers in the world. It’s almost amusing to read your pretzel logic working against you in your comment and your reply! You rant about how I don’t know YOU (which I never claimed to, I merely claimed to presume something about the way you THINK you know customers based upon your post), and in the same breath have the gall to claim, “but I however know the majorities of customers are all the same.” How ludicrous. That’s claiming that the majority of all people are the same.

    I suggest YOU go “bark up another tree,” I’m making plenty of good sense while you are drilling your post with exclamation marks, accusations, and generalizations that make absolutely no sense.

    I think your words and your reply to me speak for themselves and I’m pretty confident that I’ve held my dignity while you’ve frothed and fumed a bunch of nonsense. This thread was the result of LOADS of people who have had bad experiences at Best Buy. This isn’t about your vendeta against all those folks out there “ripping off companies” (there’s so much debate that could go on about that, how about companies that rip off customers?). You exist in a world of black and white and sweeping generalizations, when this thread was very specific to an experience with a SPECIFIC retailer.

    You went on and on about how you don’t care what customers think or how much money they spend, and YOUR JOB DEPENDS ON THEM. Then in your reply you back pedal and claim to be good at your job–I doubt it. Believe me, anyone with a brain who runs a company had better care plenty. All of our jobs depend on other people, retail or not. And here’s another newsflash for you, we all deal with difficult people–some just handle it better than others.

    As for your final rant, I’m very hopeful about society, and every day at the non-profit I work for I see beautiful, kind-hearted gestures from one person to another. It was odd to see your final lament about how people treat each other, when you should re-read your original post just a little more carefully and see how you treated each and every poster here–and how you suggest you view your customers. Quite frankly I make no claims to knowing anything about you except for what you ranted about here, and judging from that, I hope to God I never do. I also hope I never encounter you in retail … you must be a real joy.

    Incidentally, I’m not coming back here so you can have whatever fun you want, but I won’t subject myself to your wrath again.

  28. gpar January 31, 2009 at 7:06 am #

    Wrath. Just really wanted to see what you would say. If I crossed your line, then I am sorry. I am good at my job. I really, truthfully, don’t let it show. It is something that I have to keep that way to keep my job. It’s a sad thing when you really try to help and encourage, but it goes along the waist side because people want more and more. How about a simple “thanks” every now and then. Sorry for the posts and that it bothered you. Its not nonsense, it’s a point of view. Lastly, I hope to GOD, you could actually be one of those customers that you speak of so positively, then if you do met me in the retail world…… you would never know.

  29. cc February 27, 2009 at 10:33 am #

    Ipurchased a tv 32” at BestBuy Monday afternoon, drove 1 mile, Smoothly,carefully opened the box, it was demolished, screen was popping out, LIKE IT WAS DROPPED OFF A BLDG. Tried to exchange it an hour later, they pretty much said NO, but thanks for your money! They suk. I call it stealing! I will tell everyone I know not to shop there and hope they go under cause obviously they are criminals who steal, lie and cheat.

  30. cc February 27, 2009 at 10:36 am #

    Go to consumer reports BestBuy does not have a good reputation and thats a fact. Now I realize why and agree. I hope they go under.

  31. WEB March 3, 2009 at 7:57 am #

    I’ve had a “No Best Buy” policy in my personal life for years. I don’t need to go into it, it’s personal decision.

    However, to show the mindset of BB, in my opinion, I’ll relate something tht happened to me a few years ago relating to a corporate transaction.

    I wound up inheriting a computer setup when I moved into the office full time at my job. I knew they had bought at BB, unfortunately, but that was the boss’s call, not mine. A few months into the gig the monitor goes black. Okay, they bought an extended warranty, so off to BB I go. Their geeks took it and told me they’d work on it and I would hear something in several days. Naturally this promptedme to ask how I was supposed to run the business with no monitor. Now comes the good part. The geek in charge said I shouldn’t mention it was being used like that as it would void the warranty. A warranty, I should mention, that was sold to and made out to “ABC Company”. Yes, sold to and made out to the company itself.

    Being a savvy consumer, and one who puts up with no bs I involved a manager immediately. Naturally, you get the attempted runaround, the “we’re not set up to provide replacements”, etc. I did manage to get another monitor, by paying for it – with the proviso that they would restock/refund if my monitor was repaired or allow me to keep it if mine was totally broken. Received the guarantee in writing because I’m no fool and it proceeded exactly like to the end of the process.

    Still, I had to ask the manager how a warranty could be voided by commercial use if it was sold to a commercial entity. Not surprised when all he could do was kind of stammer and provide no answer at all.

  32. Diane M. May 9, 2009 at 1:09 pm #

    Can’t agree more that BB sucks! Had boycotted them for years, then broke down and boughttwo computers from them. Well, guess what?! They still suck. Avoid them, by all means.

  33. Monkey Bean June 26, 2009 at 5:04 pm #

    Best Buy sucks not only because it SUCKS, but they are really expensive. Compare any product they carry with prices online and you will see you are getting seriously ripped off. Best Buy is the Worse Buy you can ever make. I’m surprised people are so stupid they still shop there, but I guess there need to be dumb people to profit from.

  34. kjg;bv'ouhnregqatagd June 30, 2009 at 3:02 am #

    Anytime I can say a few words again Best Buy is a good Day. They are nothing but a piece of shit.

  35. ron July 18, 2009 at 11:41 pm #

    Be very careful about best buy when they offer you free financing for a year, or a year and a half. I bought a camera for my wife, for 650 dollars. I was going to pay cash, but the sales guy told me why not use thier money. He said I could have the camera for 18 months free financing. Just pay up in 18 months the cost of the camera, and that was it. So, I said, why not. Well, heres why not. If you dont pay the miminmum payment each month, you default on the contract. After two months, they called me and said I was behind on my payments, and had a 118 dollar penalty that they wanted immediatly. Now here is the real catch, they never sent me a statement. I went to the store and told them that, and they said….prove it. How do you prove you never got a statement. I paid the camera off, with the penalty, however, I will never buy a thing from best buy again, and I hope after anyone who reads this, they dont either.

  36. numnuts August 19, 2009 at 7:44 pm #

    Best Buy is not the Best Buy. In fact, I think they should change there name. I don’t know whats happen to Best Buy over the last five years or so.
    One thing I have notice they don’t carry a wide selection of software like they use too. Has anyone notice that some of there products are from dyenex? For example, things like ide cables, vga cables, wireless adapters etc? I have been going to the same store for years. Its sad that best buy is starting to really suck!

  37. rakeback offers September 4, 2009 at 7:04 am #

    With the decrease in price of acceptable laptops i tend to think of them as throw away items now and buy a new budget one every year!

  38. Dave D. September 7, 2009 at 5:18 am #

    Hey Todd above to respond to you. I have nothing but problem after problem after problem with Best Buy. They suck. Their customer service sucks. So if you don’t get your way with them now. The best thing to do is put on trench coat, and take an aluminum bat into the store and go fucking bonkers on everthing and everybody. Last time they gave me shit I finally blew up and threatened to kick the managers ass, then I got what I wanted.

  39. Eric S. September 13, 2009 at 9:49 am #

    It’s “losing,” not “loosing.” There are not two “o’s” in “lose.” “Loose” means ‘not tight,’ like a loose knot. “Lose” means to not win.

    Also, “likely hood” is one word, not two.

    And it’s “delivery truck” not “deliver truck.”

    “Your” and “you’re”…oh, nevermind. I was on a roll. Nice blog, just polish up the writing a bit and you’re golden.

    But yes, Best Buy sucks. I miss BestBuySucks.com. :(

  40. Riyad Kalla September 14, 2009 at 10:49 am #

    Eric,

    I’d recommend not clicking any other stories on the site — I spell like I’m 8 1/2 and there is a high likely hood it could kill you.

    On an interesting side-note, I didn’t know until last year that it was “Congratulations” and not “CongraDulations” (with a “D”).

    I’m totally going to start wearing a helmet when I type :(

  41. Shawn September 19, 2009 at 4:27 pm #

    hahaha ok i agree that amount is nuts, but best buy is trash

  42. Geek squad agent December 6, 2009 at 2:04 am #

    I am a Geeksquad Agent at BB and I will shed some light on this issue from my viewpoint. You may laugh but I have no reason to decieve you. Other than my job I try to avoid multi-national corporations as much as humanly possible.

    Best Buy as a company is well aware of the importance of customer service and they try to drill that “customer experience” idea into the head of every employee no matter what dept they work in. BB prides itself on its customer service as it believes that that is the end-all be all of the brick and mortar retail game. They require of their work force that each employee is prepared to give a certain level of customer service that at minimum exceeds that of the other big-box competitors. BB is well aware that competitors prices are often lower but they feel that there are other reasons the customers decide to continue shopping at Best Buy. My theory is that the customer generally knows what to expect from BB as far as the customer experience goes and they like that comfort and conformity. Other than that, I think that they have done a great job at branding also.

    Management likes to bring up Wal-mart as a foil and they constantly ask BB employees the same question: “has a wal-mart employee ever walked up to you and greeted or talked to you?” The answer from personal experience is no, and there seems to be a resounding agreement on this issue amongst BB employees that Wal-mart sucks at customer service and the reason BB takes business from Wal-mart is due to its superior customer experience. It is this same reason that keep otherwise technically savvy consumers (ie consumers who have the knowledge and means to purchase goods online) coming into the store rather than buying from bestbuy.com or other online stores. It is from this basis that BB differentiates itself in the retail world based on this notion of unique customer experience where every customer matters, or so they say. So yes, it is a significant focus for BB and they have convinced me at least that they owe their long term success to their reliable customer service.

    And yes, every day I usually encounter at least 1 or more customers who leave the Geek Squad area ANGRY or DISGRUNTLED although I have tried my best to connect on a human level as well as offering a suitable BB approved solution to their problems. For those few who leave the store with a bitter experience, BB meets customer expectations for tenfold others. Its a numbers game. I’m sorry if it had to be you, but you all are the unfortunate few who can only be dubbed statistics in this compromise.

    Lastly, although I work for BB I try to associate myself with the corporation as little as possible outside of work, although ill admit my curiosity on how the public perceives this corporation did bring me to this website. Any uses of “We” or “Us” were unintentional and I’d like to differentiate myself simply as American rather than employee of some multi-national corporation.

    • MrKamir December 6, 2010 at 9:11 pm #

      If I could, I would tell you of another geeksquad agent who quit because of the decieving attitude Best Buy gives the customer. Every where I turn, I am meet with horror stories from friends and family…not just 1. Multiply this by other customers I have personally have seen as I am standing in line to get my computer repaired. People are upset and frustrated and nothing is done to make the customer right. No one cares about their faith in Best Buys . Customers who have been loyal for years like us and now have seen how much Best Buys don’t care. What I do see is argumentive young men who stand their ground no matter how wrong they are like they have been trained to just say NO to customers. But wait, they can fix anything for a price. That I have noticed. Sell the services and keep bringing your computer back to fix this, this and this. Ummm, why not fix it right the first time and keep the customer coming back to buy more products. That would make more since. Instead, I and others have decided not to shop there anymore. Seems to me like Best Buy don’t care about your job. Otherwise, they would try to change it’s image.

  43. justin December 9, 2009 at 5:59 pm #

    man could i tell you about bad service my laptop with a warenty i bought there. my microsd card got stuck and a prongs broke in side the mircro sd slot. i take it to get repaired 1-3 days they say. the look at it and saids the reason it doesnt work was becouse it was virus infected. they i didnt even look at my microsd port and how messed up it was. they were trying to ripe me of 130 bucks. bunch of s***.

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  44. McCoy December 9, 2009 at 9:39 pm #

    I’ve dealt with Best Buy as both a consumer, and as an employee. I thought I’d throw my two cents in on all of this.

    First off, I will say that Best Buy will probably have the lowest price on a computer when…and this is important…when it is the exact same model.

    Personal computers represent a ridiculously fast-moving market. Very few other retail products have a replacement rate (as in older models replaced with newer models) that personal computers do. As a result, you’re going to see the stock of various retailers shift and jostle, with staggered wars in prices zipping back and forth as they still try to struggle with the reality that many personal computer customers merely look at the price of a computer, and not overmuch at what is in the computer (as in hardware), or who the manufacturer is.

    Now, a lot of you out there have made yourselves familiar with these factors and take them into account, and God bless you. But in my experience, and I’ve been doing this for awhile, the average customer that walks into my store only pays perhaps a rudimentary glance to what’s inside the computer, often because a friend or family member told them that this is something you should do. While customers sometimes do come into my store and say they want to look at systems with particular specifications, they are rare. Most customers come in with a list of things they want to do with it, and that is that.

    So on the issue of prices I say: is that laptop for $50-100 less at Wal-Mart the same model, with the same internal components? If so, it’s a better deal! Go for it, or if there’s an ad, Best Buy will match it.

    But what, some of you might say, about online retailers. Reality swings it’s ugly, unkempt head into view on this topic. Their prices will almost always be lower. If you don’t include shipping. Sometimes, maybe even often, they’ll even be lower after shipping. Why is that?

    Well, the super duper electronics .com you’re shopping from consists of a website and it’s admin(s), an automated ordering system, and a handful (relatively speaking) of customer service reps, all sitting on top of a quiet warehouse somewhere. Meanwhile, the Best Buy store has to pay for all of those things, plus building the store, renting (usually) the space it rests on, powering the store with its billion and one electronic whatsits during all hours of business, shipping from the warehouse to the store, and paying all of it’s employees. For all of this money, Best Buy is able to provide a particular shopping experience. One where you enter a physical store, get waited on by a walking, talking, living person, have a conversation where your questions are answered, concerns addressed, and recommendations are made based off of that interaction. Also, you get the obvious benefit of any retail store of having the product, right then, with zero waiting.

    If you don’t need or want that shopping experience, online shopping probably meets your needs better. Shopping online will make you happier if it gives you what you want out of a shopping experience. But if that’s the experience you want, then go get it! Don’t buy a cat and then ask why in never barks or fetches sticks.

    If you’re shopping at Best Buy and -not- getting the experience that a Best Buy store is supposed to offer? Talk to the management. Either directly, or by phone, or email. Go as far as you feel called to with your complaint. Berating an hourly wage jockey on the sales floor will get you nowhere. The sales person, unless they’re a student still living at home, most likely lives paycheck to paycheck. He or she makes the same (or less!) than the Wal-Mart employee for crappier hours and a job with constant sales pressure from every level of management. (And yes, I’ve worked at Wal-Mart as well. There, your worst worry is getting your work done on time. As an hourly grunt there, no one is going to berate you over the capricious whims of the retail consumer market.) They’re a real person, with their own set of problems, concerns, worries, dreams, good days and bad days. If you don’t work in retail (and god bless you), when you have one of those slipped-brain moments…well, maybe you and a coworker or two have a laugh about it. Maybe several coworkers poke at you awhile over a particularly bad example if your coworkers are especially bad about that sort of thing. However, if one of your coworkers goes and blogs about what an idiot you are and rakes you over the coals because you briefly had a moment where your mind didn’t lock around making change properly? I’d be seriously concerned for your work environment. Try to remember that while we do our best to be shiny perfect people on the job, we’re still human beings and will sometimes make mistakes.

    Are there no idiots working at Best Buy? Of course there are. Are there no greedy deceitful bastards at Best Buy? There’s some of those too. But most of the people I work with are good folks. Just step back, breathe, try to think objectively about the whole thing, and decide if talking to management or brow-beating the ground level people is more productive, or merely more cathartic.

    While you will encounter sales people at any retailer who may try to sell you things that you don’t need, remember that some of the sticker shock is created by the fact that some of these things you genuinely didn’t realize that you’d need when you walked into the store. There’s a human tendency to fixate on that price you see in the ad, and not think about (or perhaps not be familiar with) what else you may or may not need to make that computer do what you want it to do. I’m not asking you to take whatever you get offered, in fact I discourage anyone from making any decision in any part of their life simply based on what they’re told. Just take a breath, sit back, relax…think about if it’s something you need or not. That way when you see the total and have to think about that, you’ve already considered why that price is there.

    One last thing I’d like to talk about, and that’s the whole subject of what we in the business call “Attachment”. Attachment is that thing so many customers seem to dislike about shopping at Best Buy. It’s the accessories, the add-ons, the services, the service plans. It’s the little bits and pieces that you may or may not need with a new computer. It’s the thing that Best Buy and other similar retailer managers harp on their employees about 24/7. And it’s not just because of bonuses and the like, though those do exist and are there as another way to apply pressure at a higher level that they then pass on to us on the ground floor. And here’s the dirty little secret: Attachment is the only way Best Buy stays in business.

    This dirty little “secret” is why, yes, this is a cold, harsh truth…this is why you may find retailers (as a company, which may or may not be reflected in your salesperson) apathetic towards someone who only purchases say, a laptop, but nothing else with it. You as the consumer may be spending, say, $500 for that laptop. But if Best Buy spent $495 for that laptop? That’s only $5 that the company makes for the item. Maybe they even spent $550 to acquire that laptop…computers being sold below cost happens all the time, not just on Black Friday. At this point the incentive to sell that item alone really does start to wane.

    In this economy, more than ever, retails are fighting rabidly for your consumer dollar. In the world of computers, this means margin has been sliced razor-thin on both laptops and desktops. When the various stores send out their Sunday circulars, or TV commercials, or various other advertisements, most customers simply will not notice if that mouse is $5 cheaper, or that surge protector or cable is a little cheaper here than at that other store. Most brick and mortar store customers simply won’t think to themselves “Yanno, this store will charge me $50 more for the laptop, but their ink cartridges are $2 cheaper apiece! -That’s- where I’m doing my Christmas shopping at!” The add-ons just don’t get attention and bring people to the store. So the various retailers have engaged in vicious price-wars on the core items, like a laptop, until nearly no margin remains. And I mean it on that one. Most laptops make only a $10-15 profit, if that. Some items like the infamous black friday sales actually lose the store money for each one sold. The only way they can do this and still stay in business is to count on the money made from accessories and services to make the money profitable. As a brick and mortar electronics store, the cost of no longer attempting to sell other things with that computer is to raise the price of the computer. As consumers, we in the end all decide how business is done. If we don’t think that this business model works, we’ll vote with our dollars.

    These things are just a reality. Until the if-and-when happens, and there’s a major paradigm shift in the retail computer market, that reality will stick. If you really just want that box…no help, no questions, no person, no store, et cetera, then online shopping options really are for you. If Best Buy really doesn’t fulfill what you need of it, by all means, make yourselves heard about that. But it’s a cat. Many people love cats. Others hate cats, and prefer dogs. Ask yourself if complaints are about Best Buy failing to be what it claims to be, or about Best Buy not being a low overhead warehouse attached to a web site.

    That said…I’m not knocking complaints at all. I’ve heard plenty of atrocious stories both from within and without. But looking around various websites I’ve seen on this, they’ve been a roughly 50/50 mix of legitimate concern and substance-less catharsis.

  45. Princess December 16, 2009 at 10:54 am #

    I am trying to wrap my head around some of these comments. I have been employed by Best Buy for 5 years, and I just have a couple things to say about whats being said here. Best Buy sucks, that much is true but the malicious attacks on the salespeople are somewhat misguided in some (not all) of these instances. There are people complaining about how young and unaware the employees at Best Buy are. This is attributed to a corporate policy of low compensation and little reward for hard work and initiative. The places you mention like Walmart and Costco on average pay their employees more and provide them with career paths that Best Buy does not. Doing the math, where Costco pays an employee 13-15 dollars, Best Buy would pay that same employee 9. Which leads to competitors stealing away their better associates because they are willing to pay them what they are worth. So what you are left with are these snot nose kids, because most all entry level positions at Best Buy do no provide a living wage (including full time positions). You will get a better quality of customer service from somewhere like Sears because you are dealing with a better compensated, more experienced employee. This includes management, with some BB store managers being hired from unrelated fields like Star Bucks and Mcdonalds simply because they have management experience. Please show the employees some understanding as, while we would all like to think they would all want to do their best for each and every customer, it just is not going to happen when you have kids who are just doing an after school job to get some extra cash to buy a better car or TV. They have their priorities (which seem admittedly petty compared to those of us with families and homes) and we have ours. This is not about the people in the store its about a corporate policy that damages both customer and employee relations.

  46. The man December 22, 2009 at 10:23 pm #

    I will NEVER shop at Best Buy again – EVER! I returned a laptop that I bought the day before (actually, I never even picked up the unit. It was still being “prepped”). I saw that the item was cheaper at Target and I was pissed that BB was overcharging me to “load” all this software that came pre-loaded on the laptop.
    After a good hour of arguing with the service desk idiots, they finally consented to give me my money back. NOW, despite the fact that I paid cash – less than 24 hours before, they told me that me money would be returned to me by check within 7-10 days! So, 7 days before Xmas I have to wait for a check from BB to then cash it to then run to Target to get the laptop to give to my daughter for Xmas. Yea – that will never happen. So, thanks to BB, my daughter will have to get an IOU under the tree from me for a laptop. Thanks Best Buy – you’re the grinch that stole Christmas at my house…… don’t forget to kick my dog and crap on my living room floor when you sneak down my chimney to steal the rest of my family’s presents. I hope you go bankrupt.

  47. Super Awesome December 23, 2009 at 12:42 pm #

    I have been a BB employee for more than a few years. In regards to your laptop “the man” Those policies are posted in numerous spots in the store, including on all 8 registers, In front of the registers, In front of every customer service register, and on the wall next to customer service. Not to mention – on the back of your receipt. It is our responsibility as a company to give you this information and make sure you leave with the things you need – what you choose to do with that information is completely up to you. As a consumer you should be well informed before you even enter the store.

    • Gusto February 28, 2012 at 4:03 am #

      I had tuorble with them before as well. I went in to buy a camera for my mom, and they pushed and pushed and pushed me to buy a bundle deal, and when I confirmed with my dad that I could use his credit card to get the extra stuff, it turned out that they didnt even HAVE all of it. I was pretty annoyed.

    • Katja February 29, 2012 at 8:56 pm #

      Bill this is an ousitandtng post. I completely agree that customer experience is so essential to the brand promise that it should be considered an integral part of the brand itself.The one thing I notice is that you equate branding with the buy-in of customer-facing staff. In my experience, gaining commitment, not just cooperation, of the customer-facing staff is critical and difficult to achieve. Old habits, processes and compensation structures all conspire against you in motivating employees to step out of the company guidelines to provide a memorable experience to their customers.You must start with vision, as you have outlined here, but you cannot stop there. Enlisting early adopter employees, gaining quick wins and marketing internally all are critical components to achieving success at such a meaningful change.

  48. susan December 29, 2009 at 10:21 pm #

    If you don’t buy “insurance” on the products at Best Buy you are screwed. They don’t stand behind their products. My camera quit working after 5 months, they said I should have bought the “extended” warranty…I asked “extended from what? 5 minutes????”

    • Geek January 22, 2011 at 8:45 am #

      no, not 5 minutes. 5 months. The return policy on cameras is clearly posted in several places in the store as well as on your receipt. It’s 14 days on cameras and computers. If you don’t get the service plan, the store’s responsibility ends there and you are dealing with the manufacturer’s warranty.
      Yes, the people who actually made the camera, not the people who sold it. What a concept! Taking the problem of the broken camera to the people who made it in the first place. Who would have ever thought of doing that? Oh, wait. The manufacturer. That’s why there’s a manufacturer’s warranty.
      It’s not best buy’s product. It’s the manufacturer’s. Take your problem to them in the future.

      Dummy.

  49. Ken December 30, 2009 at 8:14 am #

    Best Buy just ruined my families Christmas, they lied to me over the phone, they lied to me in the store and lied to my via email then they double billed for a Camera I purchased, took it away from me and told me that I could not leave the store with it because of a “receipt error” and to come back 7 to 14 days after Christmas to get the item I just payed for…. twice!
    Not only was I not able to give this camera to my family for Christmas (of which I saved money for 4 months to purchase) they took they rest of my money from my bank account (because they double billed me) so I was not able to purchase any more presents for my family or even provide a decent Christmas dinner. I am not making this up, my family cried on Christmas day.
    These people are blindly ignorant evil, I would rather eat a box of chalk and razor blades than do business with them again.
    Type in “best buy sucks” at google.com you will get back almost 12 million results. I know criminals who have treated me with more respect.

    http://www.google.com/search?hl=en&safe=off&ei=IWk7S6XgMMnflAfO1b2bCg&sa=X&oi=spell&resnum=0&ct=result&cd=1&ved=0CAYQBSgA&q=best+buy+sucks

  50. jman October 23, 2010 at 8:48 pm #

    I purchased a bluray player from Best Buy and soon after, started having multiple problems with the player (sound going out, stalling, etc.). Returned the player and surprising enough, they would not give me a new player, regardless of the fact the player I purchased had issues immediately after set up. Reluctantly, I allow the “Geek Squad” to repair. —-As an aside, beware, as this is typical Best Buy procedure. You buy a new item, it screws up, they send it off to Geek Squad, which allows them to charge the manufacturer back and thus gain revenue.

    Anyway, the repair was complete, got the player back. Due to my work travel, it took a while to hook it back up, but when I did, soon found that I still had the same wide range of problems. Went back, expecting a replacement as opposed to repair. Unfortunately, they only offered to repair through Geek Squad and once Geek Squad contacted me, they stated that the repairs were out of warranty and stated there would be a fee for repair. WHAT???? The exact same issues that they didn’t fix in the initial repair!

    Will never again shop Best Buy. Worst return policy and customer service in retail!

  51. Steve October 24, 2010 at 12:59 pm #

    Best Buy is just a good old fashion crook, sell something to the customer, than disappear. Smarten up people, buy on line from Amazon or Ebay or another seller. There is absolutely no reason to buy from Best Buy…No service, no reputation(as you can see by all the comments on the internet), no possibility they give a damn!

  52. Kevin November 3, 2010 at 7:46 pm #

    I have to agree with Steve as well. Amazon is especially great and even better with prime which you can get for free if your a parent of a student.

    Also for warranties I find SquareTrade warranties to be great. Especially after having had to deal with Best Buy’s black tie protection plan that was purchased on a gift I received.

    • Riyad Kalla November 4, 2010 at 9:00 am #

      +10 to what Kevin said about Amazon Prime. I got it a few years ago, $79/year and you get free 2-day shipping or upgrade to next-day for like $3.99, it’s ridiculously fantastic.

      Just to be clear though, I spend like 1/2 my yearly income on Amazon, so I especially enjoy Prime. If I only occasionally shopped, I don’t know that I would have gotten it.

  53. Johnson December 20, 2010 at 10:32 pm #

    I am amazed at some of the ass clowns that post here. You buy a “camera”, your offered the extended warranty in case something goes wrong with it, you decline….fine. 5 months later, the camera breaks and you have the balls to go back to Best Buy and expect them to fix it? Or even care? Next time, don’t be a douche monkey. Listen to the employee when they explain the plan and what it covers. Ask for the paperwork and look it over. Ask questions. Make an informed decision. Don’t be stupid and then try to put the blame on Best Buy. They have the products, offer assistance and warranties…..but YOU make the decisions.

    Riyad Kalla….your one classy down syndromed monkey fucking donkey raper. You probably think your pretty damned smart. I’m not sure what started your rant against Best Buy, but my guess is that you walked into a Best Buy thinking your one smart muther fucker, bought a bad item, then HAD to blame Best Buy because your ego wouldn’t allow you to take the blame. Do us all a favor…step in front of a bus.

    • OndEdge January 29, 2011 at 3:02 pm #

      You must be a classy employee for Best Buy. But I totally agree with you on service plans and replacement plans. It is a service that is offered to supplement the manufacture’s weak warranties they offer. Customers should make a decision based on need, budget and item being purchased. Would I buy one for a DVD player? No. The item is now a basic commodity and they are fairly cheap.

      I worked for 10 years for Best Buy in executive positions (not a sales person). Best Buy does what they do well in very thin margins and growing commodity of electronics. Wal-Mart is now a major competitor on several items. Target too. And of course.all the Internet suppliers.

      I used to love the company as they grew and expanded. After working for another large retailer, I remember walking into a Best Buy and thinking what I slick idea and presentation. (There were only a handful back then). They grew like a wild fire. Customers eat it up. They grew so fast they lost their core values. Employees started to be treated badly. Mostly due to poor hiring and fast promotions due to growth. The company never officially ‘laid you off’. That would be too nice. You could then collect unemployment until you found another job. It also would have effected their stocks. God forbid. Instead positions were ‘realigned or dissolved’. District Management staff was cut in half, then Regional Staff and then store staff. People in the stores were fired just for not offering a customer a service plan or a printer cable. Service plans and accessories were the high margin items. The sales Manager in the store carried a clip board and would run the numbers off the computer system every hour. He/She then would have to walk the whole store every hour and tell the employees what their departments sales numbers were. Ex-employees remember “Route 66″? That was a long time ago, but those sales numbers focused on selling 6% Service Plans and 6% accessories. This was mandatory.every day. You didn’t do it? There is the door. You were fired. With the ‘realignments’ came additional responsibilities. You did your job plus the job of the person they fired at no additional compensation. Best Buy went wrong when they lost touch with their employees. They got greedy. I remember traveling, with our wives, to Minn. Corporate office for ‘retreats and reward dinners’ on the company. It was a ‘we are family’ attitude and management was given the decision ability to take care of customers. When they got to big, they hired consultants and developed ‘Best Practices’ that took away any decision exceptions by Managers. At that point they had lost ethics and morals in my opinion. It went from the Best place to work to a hell that I hated going to my last several years because even my superiors (that were hired years after me) were just too incompetent. I have been gone many years now and still know some of the executives there. Let me clarify that there are some of the most decent and knowledgable people in retail still working there and trying to make a difference. But for me, I left on my own accord and have only entered a Best Buy once in years. I personally just find better deals online. Hope the inside story helps some of you to understand. And then again maybe not….I have seen to many customers that just feel they are entitled to what ever they demand. And that is exactly what they do…demand that you give me a new phone because this one I bought from you a year ago is no longer working. The term ‘The customer is always right’ is not etched in stone in such completive and difficult financial times. Many have learned this in the last few years with foreclosure rates, unemployment, and bank failures and scams. Grow up America. Stop bitching about Best Buy and make a difference with your vote and your life. Stop acting like you are entitled. No other country in the World acts like we do. Appreciate the choices you have or the only place you will be able to shop is Wal-Mart. What a bunch of babies. What I described with Best Buy happened with many companies in different job sectors as well. Maybe you worked for one or still do. Personally, mine are banks. Show me one with good customer service. Also, how many of you have called customer service for a company and end up speaking to “Frank” who barely speaks English and is in India?

  54. Zachary Smith Dr. February 18, 2011 at 5:53 am #

    What has happened to Raelyn Campbell, and her case with “best buy”? It seems that after feb 2008, everything regarding this case has been completely stopped! I wonder if she took a BIG settlement to SHUT UP and agree to not make another PEEP about it?

    Zachary Smith

  55. poopforsale February 23, 2011 at 3:00 pm #

    i work at best buy, it fucking sucks. all the bosses power trip, our prices are high, nothing is good. go to wal mart or something

    • Dema February 27, 2012 at 5:19 pm #

      Random tiivra: My new apt is a 7 minute walk to Gamestop (and other retail/dinig). Though I charge more for overnight delivery. FYI My Gamefly queue has only one selection in it GTA4. I’ve got the 2-game plan, but only 1 game at home. So, hopefully they ship GTA right away!

  56. Fallout February 26, 2011 at 6:39 pm #

    Best Buy customer service sucks! It SUCKS! It FUCKING SUCKS! My kid’s laptop and our microwave, which were both purchased at Best Buy about 7 months ago, failed within days of each other. The laptop failed because it got contaminated with viruses because Best Buy sells you a sorry-ass third rate anti-virus program (Trend) that cost $30 and only lasts 6 months! So, I take the laptop and the friggin over-the-range microwave (that was fun) back to Best Buy. Well, it turns out the fucking 3-year warranty we purchased for the laptop for $300 fucking dollars was only for hardware problems: the software wasn’t covered at all. You have to fix it yourself, using those sorry-ass handmade recovery discs they give you, that are hand labeled with a marker “1,2,3,” (Unless you want to pay EXTRA extra for them to transfer your data off of the virus-contaminated hard drive, because the recovery discs WILL erase everything on your hard drive) So I said “Fine, whatever”. Fortunately, I knew how to remove the hard drive from the laptop, put it in one of my other computers, and transfer the documents and other data to that computer so I could recover it later. God help someone who didn’t know how to do this. This was my first trip.
    The next day, I decided to try and use the recovery discs they give you. Well, none of them would start. I called the store and they said I had to change the boot sequence for the computer so that it would read the disc first (again, God help you if you don’t know how to do that) Finally the recovery discs started to work. Took about 4 hours. Now, here comes another nightmare: whatever Geek fuck that installed Microsoft Office 2010 on the laptop when we bought it forgot to write down the fucking product installation key! All there is is this little Microsoft card witha product PIN number, with a space to write in the product installation number, and that space is blank. So Microsoft tells me I have to go to Best Buy, have them login to Windows Live and retrieve whatever product instlalation code they got from 7 months ago. So I go back to Best Buy and tell them the story. At first the guy gives me the “Well, that was too long ago and we wouldn’t be able to go back that far” routine and then I am getting ready to tell him that is too fucking bad, I paid for Office 2010 and you had better just download a new version at your expense, when one of his fellow geeks offers to try and find the product key and install it overnight. That was my second visit.
    I go back the next day (third visit) to get the frigging laptop and bring it home. When I look at the Office 2010 product sheet, I notice that the CD installation code has been filled in, but the fucking handwriting is so bad that if I ever need to re-install it I’m going to have to take it to a federal code-breaking agency to figure out what it says. My microwave MAY be done in 7 to 10 business days, because god-forbid that Best Buy ever replace anything, even under factory warrranty, without them trying to fix it first. Ever try to get by without a microwave and 2 kids? It’s a fucking nightmare. FUCK if I will ever buy anything from these assholes again. (Miami)

  57. david March 7, 2011 at 9:57 am #

    I placed a order for this bluetooth after receiving a 50$ coupon due to a mistake made in a previous online purchase. When I received the first bluetooth it was the older Plantronics Factory-Refurbished Voyager Pro. and not the Pro +. No big deal I called customer service and there was no problem. They sent me out another. It took 4-5 days to receive the new bluetooth. When I opened the package I was again disappointed and at this point getting a little upset with Best Buy… it turns out for the second time I was sent something different than what I had ordered. Again it was the Plantronics Pro and not the Pro+. I called customer service…after spending much time on the phone I was promised this was worked out and would not happen again. I was sent a third bluetooth. 4-5 days later after being told it would be overnighted I received the third bluetooth. Now for the third time I have received the wrong bluetooth again … Three time I have received a Plantronics Pro and not a Pro +. Buyer Beware!

  58. Jim March 28, 2011 at 2:57 pm #

    Here’s a big “Fuck You” that I’m sending out to the following cocksucker at Best Buy in Sioux Falls, South Dakota: “Fuck you Cade!” You lying sack of fucking dog shit mother-fucker!

    Here’s another big “Fuck You” that I’m sending out to the following cocksucker at the Best Buy Corporate Office in Richfield, Minnesota: “Fuck you Daniel Kubinski!” You fucking anal cockwipe!

    Last, but not least, the following “Fuck you” goes out to Brian Dunn, the CEO of Best Buy Corporate in Richfield, Minnesota. You over paid pile of hog shit mother fucker! Fuck you, and fuck all you employees of Best Buy! You’re all a sack of sheep shit mother fuckers!

    I look forward to the day that Best Buy goes under! You’re all a bunch of dog shit cocksuckers!

    Did I mention “Fuck you Best Buy?”

  59. Fucked over employee May 1, 2011 at 7:46 am #

    I worked there for a year and a half and just got fired for making a simple mistake that anyone can make considering we are not allowed to have our phones on us in the store I leave mine in the car and got fired for correcting my time punch cause I had to wait for them to open the door

  60. Jeff May 6, 2011 at 10:54 pm #

    Fuck Best Buy…I made the mistake of buying a computer from best buy…Well Firt the prick who sold me the peice of shit tried to scam me for $100, for 6 months of anit virus…(found out later that it was free whith the purchase any computer) and 6 months coverage if the computer were to brick.

    This fool wouldnt stop…I said no 32 times. He kept insisting,”Iyou need this service”, “blah blah blah your computers gonna get a virus so when it does do expect to get a refund blah blah blah”( I forgot to mention he told me it was only $40.) So the asshole even rang it up as if I said yes to this bullshit. The computer was only $349 and he rung it up as $494. I was like wait, I said NO I DID NOT WANT YOU BULLSHIT ANTI VIRUS BULLSHIT.

    I bought the computer at regular price…got it home… the next day… I go to turn it on it freezes up…the bitch would not boot windows. I go down to best buy and tell them whats up… They tell me its gonna be $99 to fix it. I’m like what…I just bought this bitch yesterday. Get my receipt and tell them I have 14 days to get a complete refund. I ask to speak with a manager and he apologizes blah blah blah. So I end up exchanging the peice of shit for a new one. I get that bitch homeand 14 days later the bitch starts doing the same thing as the other one.

    So I take it to this Computer place(it was called Technical Connections) in the town I live in and have them check it out. They say the computer That I bought isnt even compadable with the operating system that it was manufactored with and that anyone with the slightest experience in computer tech shouldev known this and that I should walk into best buy and demand compisation. (Lenovo B560 is the laptop I purchased manufactored in feb 2011 look it up)

    I think to myself thats why the motherfucker tried to charge me 100 bucks because he knew this computer would brick. So I go down to best buy and demand a refund…they tell me that the 14 days are up I have to call the manufacturer… I say fuck you I know the computer you sold me was fucked up from the get go. He says im sorry sir theres nothing I can do. I say fuck you I want a new fucking computer and i will take legal action if I have to. So I leave…

    Call the manufacturer and the motherfucker that answers the phone cant even speak english.(hindu ass bitch)So I hang up. Call my atorney and as of april26 2011 I filed a lawsuit against best buy for $4000. FUCK YOU BEST BUY…. I WILL GET MY MONEY!

    • K September 29, 2011 at 9:43 pm #

      You’re an idiot. Best buy doesn’t manufacture it’s products and they sell them to you sealed I’m a box. How would the guy know it was gonna break? He wouldn’t. Best buy has return policies for a reason just like any other company. So he’s right, it wasn’t his problem. And I sure as he’ll wouldn’t help you of you came into my store talking like that…you’d be escorted to the door real quick.

  61. Greg May 22, 2011 at 9:02 pm #

    So I was dumb enough to buy a 40″ samsung led backlit tv from best buy tonight. Drop it off at home, go to my parent’s place for my mom’s birthday, have dinner, and come home eager to set up my new baby. Well, the screen is cracked, the box is flawless the tv is flawless other than the crack and I’ve been in the store (number 456 in Iselin NJ) two different times in the last few months where customers had broken screens and were told they broke it. I should’ve had the good sense to check the box while I was there, but I didn’t. As meticulous as I am with all my possessions, if they try to tell me that I broke the tv and will not refund my money, I will take my set back to my car, go back in appearing to cave and tell them that I’ll buy another but that I want to check it out before I purchase it. When it comes back I will proceed to manhandle the box as vigorously as possible so as to ensure damage to the contents without damaging the packaging (much like how their warehouse probably handles them) and when I am satisfied with the sounds of damage decide that I have a bad feeling about that box and tell them I’ll come back when they have a new shipment.

  62. Colin June 24, 2011 at 9:09 pm #

    Wow, I hope you don’t get paid to write, because anyone stupid enough to pay you for your uneducated opinion is a moron. You criticize a problem without a giving a solution of your own. I have worked for Best Buy in the past and I understand both parties objectives in this particular instance. Instead of complaining about something that happened and bitching about Best Buy because you feel you got screwed at some point during your pathetic life, why not try to look at a situation from both sides before forming an immensely biased opinion.

  63. roger July 12, 2011 at 2:51 pm #

    You know it not just laptops and such, it’s everything the store sells. right now I am in the process of trying to get a 1 1/2-year-old refrigerator fixed. As of today I have been without a refrigerator for three weeks. When I bought the refrigerator. I took out the three-year black-tie extended warranty. A big mistake on my part. My refrigerator cost almost $2000, and Best Buy is given me the biggest run around I’ve ever experienced in my entire life. These people suck. Yes I am going to contact an attorney. Will never get my business again.

  64. Brittany August 11, 2011 at 10:01 am #

    I bougt a Toshiba laptop from best buy. However you gave me a computer with a counterfiet copy of windows. The manager in the Tyler, TX store named Amy refused to assist us. She told us we have to contact Toshiba. This is horrible customer service, I spent a grand on a new laptop and now have to jump through hoops to use it. I will never purchase from you again and will make sure everyone i speak to will know how horribly you treat you customers. You promise to make it easy when were ready to spend our money but once you have it you dont give a damn if the product works. Im so disqusted with how your supervisor Amy spoke to my husband, there really are no words to convey my anger. However this will be posted on every best Buy link I can find and I will do everything in my power to warn every potential customer that you sell fraudulent products and pass the buck to the customer.

  65. albert August 23, 2011 at 2:14 am #

    a retail store is very hard to manage . Between rude associates and demanding customers there is always a horrible outcome . Ive worked retail for a very longtime and know for a fact that they mean well even though they in it for money . Do Ur research before you show up so you know exactly what you need or go to a supervisor and ask for their best sales associate coz some of them are very good at what they do . This isnt a perfect world so dont always expect a 100% customer service . Because you spending money doesnt mean you should be treated like a god . Iv met great customers who actually made me wanna work retail for life but on the other hand , others were very rude and went off over petty things such as : out of stock : theres no need for a scene when sometimes being nice and respectful gets a better result . You get mad at an associate and give him a hard time when all he does is follow policies . He has no control over them …. I hope someday we all learn how to respect each other as people … God bless

  66. Trimidad August 27, 2011 at 4:42 am #

    I’m not now surprised by your TV story.
    I bought a tv from the Best Buy website and it disappeared inside Canada Post requiring my DAILY calls to pursue the order which was already charged to my credit card! After almost 2wks without a known status, I called BB spoke with ‘Jordan’ and requested to cancel my order so that I could order another tv. My request was refused. My point is that any issue between BB and their selected carrier -prior to successful customer delivery- is not a matter that should penalize that customer. In my case the tv was already charged to my cc. Finally I requested to have my complaint ESCALATED to a supervisory level. Jordan flatly denied my request. Good luck if you have an issue w BB. Once you’ve paid, even if you don’t get your item, there’s no one to complain to about it!

  67. K September 29, 2011 at 9:46 pm #

    Trinidad-

    I work for best buy. If you make an order on the website they hold the funds on your card but don’t actually charge it until you’re in possession of the product.

  68. Sanjay October 8, 2011 at 6:46 pm #

    Best buy really sucks, they behave very badly abd cheat people. I will never buy anything from best buy.

  69. FuckYourMom December 2, 2011 at 6:11 pm #

    Yeah, ’cause $1,100 warrants $54 million in damages, right? No, she’s not taking advantage of the situation…not at all.
    What an over-inflated bullshit sense of entitlement. If it’s really “not about the money”, then let’s see the dumbass donate all but $1,100 of that $54 million…lol. Yeah, like that’ll ever happen:)

  70. Ben W. Koyl December 12, 2011 at 8:28 am #

    CHICAGO FAMILY FILES LAWSUIT AGAINST BEST BUY CO., INC. OVER ALLEGATIONS OF THE SALE OF PORNOGRAPHY LADEN TABLET PC

    Ben W. Koyl of The Law Office of Ben W. Koyl, P.C. Retained to Lead Case for Plaintiffs
    Chicago, IL (December 12, 2011) – A Chicago family filed a lawsuit against Best Buy Co., Inc. Among four causes of action, the complaint alleges negligence, negligent infliction of emotional distress, breach of contract, and breach of the implied warranty of merchantability by Best Buy for selling a tablet PC containing pornography to the family. The action, which also asks for a jury trial and compensatory and punitive damages, was filed in the Circuit Court of Cook County.

    According to the allegations in the complaint, the tablet PC was purchased from Best Buy by the family as a Christmas gift for their daughter in 2010. On Christmas Day, 2010, the minor child opened the present and turned on the computer only to find graphic pornography playing on the PC. The child was only seven years old at the time of the occurrence. According to the complaint, the family has sought the aid of a licensed psychologist to deal with the emotional trauma that occurred as a result of the alleged neglect of Best Buy.

    Best Buy Co., Inc. is a Minnesota corporation with locations around the country and specifically in Chicago, IL.

    Ben W. Koyl, Law Office of Ben W. Koyl, P.C. is located at 17 North State Street, Suite 1700, and can be reached at 773-709-9539 or ben@chicagobklaw.com

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  72. Cindy December 16, 2011 at 5:38 pm #

    I Use To Live With Someone Who Work With Best Buy “Geek Squad” Switch Over.
    He Use To Tell Me How Customers Would Blame Him Cause The Parts Would Not Come In When They Are Suppose To Or How The Customer Would Say He/She Knew What Was Wrong With The Equipment And Would Argue With Him Until He Would Break Down The Actual Equipment And Show Them, And Geeze The Times They Would Over Book Him Suppose To Be In Three Places At Once “They Did That A Lot “Seen The Spread Sheets My Self”, This One Is A Real Kicker How His Boss Told Him To Actually Go To The Store’s And Make Fake Work Orders To Make It Look Good .Am Telling You You Work For Best Buy You Will Sell Your Soul To The Devil. He Said He Could Not Do It, So His Boss Found A Different Way To Fire Him And Is Fighting It Till This Day. It’s A Shame When You Want To Be Honest And Good Tech To People And Equipment The People Hire Up Are Telling You It Does Not Matter Just Numbers..And There Are Two Men To Blame The Manager And Lead Tech..Maybe The Real Tech’s From Best Buy Who Actually Are Honest And Have Good Work Ethics Would Keep Jobs If Was Not Told You Are Not Allowed To Talk Or Email Any One Hire Up Then Them Or Would Loose There Jobs
    .

    • Cindy December 16, 2011 at 5:56 pm #

      From Michigan Ann Arbor Area

  73. karl February 24, 2012 at 11:51 pm #

    I worked ten years as head tech at best buy store 228 in fort Wayne Indiana. One day an elderly couple brought in a PC that was messed up. i found the problem and fixed it in ten minutes. As I watched they were checking their wallets to see if they had enough to pay for the repair. i told them, no charge. It was an easy fix and I was there to help them and please consider our store for any future purchases. They were so happy. they hugged me and thanked me and after helping load their PC for them they were on their way. happy and content withe the service they received. The manager on duty called me into a meeting and his words were. What the hell are you doing, we could have made 100 to 200 dollars on a diagnosis and cleaning of the hard drive. I said that was not going to rip off anyone in order to make money. Needless to say a few months later I was fired.I urge anyone not to purchase form best buy and especially stay away from their service plans.

  74. Roberta February 27, 2012 at 11:02 pm #

    Piry August 28th, 20117:38 pmI think you moounderstisd my comment. Let me repeat:Think you can specify some other software that does the same thing as Intercom, or at least comes close ?

  75. Mayara February 29, 2012 at 7:58 pm #

    Sherrie,Thanks for a great cemmont!I have been trying for some ten years with limited success to get companies to understand how damaging it is to their reputation when they do a better job through one channel than another. Your tale above is worth more than anything I could say and it is sadly the standard. It is a simple set of steps to ensure you provide consistent service across channels, yet most organizations don’t take the time to do it right. Why? the thought of having to think about how to do something they don’t know how to do scares them, and they always think they can fix it once it is going.Which, of course, is the worse way to do it and usually means that ends up not working, not getting fixed, and being useless. I had lots of clients through the years having to start again from zero. Doing it right the second, sometimes the third time, ensured success. Wish more of them would avoid the hard lessons of pragmatic deployments. Alas, I’d be out of a job Thanks for reading

  76. Lorianna March 16, 2012 at 3:54 pm #

    Some people on here have points, but most of you are just entitled idiots who are worthless people, who couldnt run a sucessful business and decide they have to attack corporations. And I am sure you are all shopping at other places but it doesnt matter if it is target, walmart amazon or bestbuy you have a complaint with. Its not the company its self, its the people. So you had a couple bad experiences with a sales associate? Well guess what even if they get fired because maybe they are worthless they will get hired at another area of customer service because their past job cant tell their new job how much they sucked (slander etc). There for then when you go to the restaruant you may get a person who worked at target or bestbuy and got fired and now is probably spitting in your food even if you are nice because they are losers.

    Now as for policys. People remember, you can choose best buy, kmart, walmart, tartget, to shop at but dont think they are going to have unlimited return policys and replace your product 3 years from now when you break it. Before you buy anything you should do your research, not only on the product but on the place you are buying it from. Not just their reviews but their policys. Whether a car, jewlery, electronics, etc. Don’t ASSUME that they have 5 year warrentry, you better make sure because when it comes down to, you will be the one who is out of luck because you didnt verify. Why should a company fork over a new unit because you were not responsibile. If they do it for you they should it for every customer which means they are out of business.

    Oh and anyone who is in LOVE with Amazon. Remember this, they still dont have sales tax, but oh it will happen. And if lets say like so many people wish, if Best buy went out of business. Amazon would get a lot more business and they will soon have all the errors that Best Buy is having. and youll be back to complain. Make a new years resolution to shut up and stop whinning.

    Oh a lot of companies offer service plans, and you know why? Because manufacture warrentys cover if something goes wrong because of their product fails. NOT IF you leave your company on your lap and you fan dies out because it sucks up so much particles from your clothing. But nope most people think that because it stop working its someone else fault and noone takes responsibility for their own doing anymore. Blame the big company because they make money. Sorry doesnt matter what corp but they dont try to be evil they try to keep a business. And the reason I dont like you people is because if you ran a business for 20 years and dealt with whinning customers you would understand. I dont even own my own business but I know that if you guys came in my electronic shop I would make you uys sign a paper acknowledging all our policys so you cant complain you didnt know better.

  77. Victor March 16, 2012 at 4:04 pm #

    __________Post:
    Greg May 22, 2011 at 9:02 pm #
    So I was dumb enough to buy a 40″ samsung led backlit tv from best buy tonight. Drop it off at home, go to my parent’s place for my mom’s birthday, have dinner, and come home eager to set up my new baby. Well, the screen is cracked, the box is flawless the tv is flawless other than the crack and I’ve been in the store (number 456 in Iselin NJ) two different times in the last few months where customers had broken screens and were told they broke it. I should’ve had the good sense to check the box while I was there, but I didn’t. As meticulous as I am with all my possessions, if they try to tell me that I broke the tv and will not refund my money, I will take my set back to my car, go back in appearing to cave and tell them that I’ll buy another but that I want to check it out before I purchase it. When it comes back I will proceed to manhandle the box as vigorously as possible so as to ensure damage to the contents without damaging the packaging (much like how their warehouse probably handles them) and when I am satisfied with the sounds of damage decide that I have a bad feeling about that box and tell them I’ll come back when they have a new shipment.

    ________________________

    Greg your saying that your going to damage a tv because your tv is wrecked? You porbably didnt transport your tv home correctly. Man I would only ever get delivery. Ocrouse your probably too cheapassed that you rather save delivery fees but then you know you waive liability too? If I was to take my own tv home, I would open it up at the store and make sure. Plus ask the best way to transport it. I know they use to make you sign an agreement when you left with your tv that you waive all rights if its broken. Dude you need to be honest wiith yourself and admit that you are human and messed that shit up driving it home. Now you want to destroy another tv. I think you are a horrible person and hope I never have to meet your face. You are doing revenge and you have no true proof who really did it. You just assumer your too good to ever do anything bad. But you just admitted you wanted to damage up a bestbuy tv. I feel bad for you mother, all the work she did to raise a person like you

  78. Ted June 5, 2012 at 11:39 pm #

    Why would anyone buy a TV locally at a place like Worst Buy then risk having it break on the way home and them denying replacement? You order it on Amazon, that has a better price, and if its cracked they take it back and send out another one. If you shop at Best Buy you probably also like Subway and Home Depot and american cars lol.

  79. you people are funny June 9, 2012 at 4:22 pm #

    i tried to read all of these but you people are funny. Best Buy is a huge company that does what they can. Everybody wants things cheaper and then blames the crappy product they bought on best buy because they’re to cheap to spend the extra dollars on slightly better piece of junk, but lets face it, our demands have caused manufactures to build cheap crap, then when it fails and it cant be exchanged over the counter they scream and yell at some poor kid because they didnt read the details and understand what they’re buying. And with the tv’s with broken screens, common people, not only is it policy for them to check the tv when it leaves, why dont you check for your self, once it leaves the store its your responsablitly? do you think these people have x-ray vision? Do you not think people are constantly scamming them? You say Best Buy sucks, they’re just trying to make money in a cutt throat business, the ones that really suck are us people, most of us are jerks that want the world for free, See what happens when you read the details, check your product and treat other people with respect! Overall good help is hard to find(for cheap), good customers are even harder to find and electronics are being built worse and worse everyday. Research your product and purchase, ask questions about policies and dont expect the world class service from some kid making minimum wage. Suck it up and move on. Ive done warrantie exchanges with them many times over the years, and yes the wait can be long sometimes, but they’re at the mercy of repair shops and shipping, THEY DONT CONTROL THE WORLD! have a little patience and it will be all sorted in the end, it has always worked out in the end for me. I always laugh at the people that cant go a month or 2 (cause after 60 days policy is to replace your product at the store with there warranty, wich ive used) with out their product because they’ve become so dependant on it, what did you do before? cry yourself to sleep every night? So if you think best buy sucks, have fun at walmart!!!!!! lol if best buy went under tomorrow the economy would probably crash……

  80. best buy iphone insurance June 15, 2012 at 11:21 pm #

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  81. Raul Estaka January 27, 2013 at 10:48 am #

    Best Buy sucks so bad that when they fart their butt sucks wind inside instead of pushing it out thus filling the entire body with crap gas that fuels the brains of every single tool/person working for them. There is a reason they lost close to 12 billion dollars last year ($12,000,000,000) and the stock price to dropped 75% of the value of the years start. Their customer support is a worse experience than trying to convert the Taliban to Christianity, I would rather eat a box of chalk and drink it down with mix of battery acid and human diarrhea than spend more than 10 seconds talking to them. Warning if you are suicidal calling them just may make you pull the trigger. This is not just a personal opinion, google search “best buy sucks” and you will see millions of result pages in your search. The only way to destroy this cancerous beast of a business is to stop making purchases, please do the world a favor and stop shopping there and make sure to tell your friends the same!

  82. MennRenn April 23, 2013 at 3:44 pm #

    Facts from the inside of Best Buy
    http://www.Screw-Blue.com

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