UPDATE: Story update at the bottom…
The purpose of this post is just so shed some light on a terrible shipping experience from a popular online camera company: Adorama Camera. They weren’t late with the package and I haven’t received it yet, so I don’t know if it’s banged up or not, but I would never shop with this carrier again and would not have shopped with them in the first place had someone else told me this; so I am writing up my experience here for you to read so you can make up your own mind (and at least be prepared for what to expect).
On December 24th, I placed an order for the Canon 50mm f/1.8 lens (to go with my new Canon 60D – which is fantastic BTW) on Amazon. At the time of the order the lens was being shipped and sold by Adorama Camera which I assumed was a good thing since they were a big camera company online; I was wrong.
That night I got a “Shipment Confirmation” from Adorama with an estimated delivery date of December 30th to January 5th (tomorrow) and was told that Adorama had handed the package off to “Streamlite” in the process.
I was frustrated by the almost week delay until the window of delivery and then the almost 2 weeks in a “worst case scenario” that might occur.
After a week I emailed Adorama asking where my lens was at which point they reminded me that Streamlite had it. Streamlite’s shipping indicates that Adorama’s original shipment notification sent through Amazon was a lie and that the package wasn’t handed to them until the 29th of December, not the 24th as Adorama had reported.
Once Streamlite got the shipment on the 29th, they sent it over to Arizona (Phoenix) and it arrived 4 days later; which seems reasonable for a USPS delivery across the country. Streamlite has taken another 2 (or 3 if it gets delivered tomorrow) days to get the package from Phoenix to Tucson, which is typically a 1 day affair, which is frustrating but I can still understand.
Assuming the package comes today, that is 6 days that it took Streamlite to deliver the package. Had Adorama actually given the package to Streamlite on the 24th as they told me they did, I would have gotten this package on December 31st instead of the 4th or 5… the better part of a week later.
No explicit shenanigans have ensued; technically Adorama is still within it’s advertised Amazon delivery schedule (until tomorrow). As I said above I only writing this up to let others know to shop somewhere else or be prepared to pay for express shipping if they want their items from Adorama faster than 10 days.
If you are someone who is used to 2 day shipping from most of the stores you do business with online, like I am, knowing how Adorama ships non-express packages might encourage you to shop somewhere else.
As someone who ships a decent amount of items using Amazon Marketplace and USPS Priority Mail, I know it is possible to get items to people faster and cheaper than UPS 2-Day, so waiting the better part of 2 weeks for something from a large company that inevitably gets mass-shipping discounts is even more frustrating to me. Especially given the nature of the item (DSLR lens) – not the type of item you want banging around shipment centers day after day.
Update #1: Helen from Adorama was kind enough to reply below and does shed light on what happened; namely the combination of a federal holiday mixed with the blizzard conditions on the east coast shutting down processing from the 24th to the 29th when Streamlite shows it’s first update for the package. I appreciate Adorama taking this seriously and offering to compensate me for my trouble (which I did not take them up on. It wasn’t there fault, there is no reason they need to refund me any money or offer me any discounts).