UPDATE: Story update at the bottom…
The purpose of this post is just so shed some light on a terrible shipping experience from a popular online camera company: Adorama Camera. They weren’t late with the package and I haven’t received it yet, so I don’t know if it’s banged up or not, but I would never shop with this carrier again and would not have shopped with them in the first place had someone else told me this; so I am writing up my experience here for you to read so you can make up your own mind (and at least be prepared for what to expect).
On December 24th, I placed an order for the Canon 50mm f/1.8 lens (to go with my new Canon 60D – which is fantastic BTW) on Amazon. At the time of the order the lens was being shipped and sold by Adorama Camera which I assumed was a good thing since they were a big camera company online; I was wrong.
That night I got a “Shipment Confirmation” from Adorama with an estimated delivery date of December 30th to January 5th (tomorrow) and was told that Adorama had handed the package off to “Streamlite” in the process.
I was frustrated by the almost week delay until the window of delivery and then the almost 2 weeks in a “worst case scenario” that might occur.
After a week I emailed Adorama asking where my lens was at which point they reminded me that Streamlite had it. Streamlite’s shipping indicates that Adorama’s original shipment notification sent through Amazon was a lie and that the package wasn’t handed to them until the 29th of December, not the 24th as Adorama had reported.
Once Streamlite got the shipment on the 29th, they sent it over to Arizona (Phoenix) and it arrived 4 days later; which seems reasonable for a USPS delivery across the country. Streamlite has taken another 2 (or 3 if it gets delivered tomorrow) days to get the package from Phoenix to Tucson, which is typically a 1 day affair, which is frustrating but I can still understand.
Assuming the package comes today, that is 6 days that it took Streamlite to deliver the package. Had Adorama actually given the package to Streamlite on the 24th as they told me they did, I would have gotten this package on December 31st instead of the 4th or 5… the better part of a week later.
No explicit shenanigans have ensued; technically Adorama is still within it’s advertised Amazon delivery schedule (until tomorrow). As I said above I only writing this up to let others know to shop somewhere else or be prepared to pay for express shipping if they want their items from Adorama faster than 10 days.
If you are someone who is used to 2 day shipping from most of the stores you do business with online, like I am, knowing how Adorama ships non-express packages might encourage you to shop somewhere else.
As someone who ships a decent amount of items using Amazon Marketplace and USPS Priority Mail, I know it is possible to get items to people faster and cheaper than UPS 2-Day, so waiting the better part of 2 weeks for something from a large company that inevitably gets mass-shipping discounts is even more frustrating to me. Especially given the nature of the item (DSLR lens) – not the type of item you want banging around shipment centers day after day.
Update #1: Helen from Adorama was kind enough to reply below and does shed light on what happened; namely the combination of a federal holiday mixed with the blizzard conditions on the east coast shutting down processing from the 24th to the 29th when Streamlite shows it’s first update for the package. I appreciate Adorama taking this seriously and offering to compensate me for my trouble (which I did not take them up on. It wasn’t there fault, there is no reason they need to refund me any money or offer me any discounts).
Sucks Riyad. Stuff like this is one of the reasons I only order camera stuff online from B&H
GJ, hadn’t ordered from B&H before, I’ll give them a look in the future if I decide to pickup another lens or some other equipment. Thanks for the tip!
FWIW, I have a 18-135 (kit), 10-22 EF-S (I know I know) and waiting on the nifty-fifty, so I think I have all my focal lengths below 200 covered pretty solidly. The 10-22 was a fantastic compliment to the 18-135 for big wide-open shots of interiors. That was one shot we could never get when we went to London/Ireland/Egypt which drove me crazy. You could never snap off a shot that captured the “scale” of some of these places, so I’m loving that I can grab that now.
That 18-135 is pure money. I believe we have a straight 85mm usm that was worth more than the 600 we dropped on it. I have been meaning to pick up the nifty fifty but what we have so far has been solid
I was really surprised with how nice the 18-135 turned out; I expected it to be the red headed step-lens, but that didn’t happen so I was a happy camper.
Riyad
I was concerned to read your posting, and immediately started investigating the history of your shipment.
I can assure you that your package left our warehouse facility in New Jersey on Friday 24th December and can only say how very sorry I am for the disappointment that you are currently feeling regarding shipping from Adorama.
This was Christmas weekend, and as Friday was actually a Federal holiday for postal workers it is not counted as a business day.
Saturday and Sunday are also not business days, and as you are probably aware, on Monday 27th the entire East coast of the US was suffering from the effects of acute blizzard conditions
Most major carriers were unable to move any shipments at all on Monday and very few on Tuesday due to the travel conditions which were hazardous, with poor visibility due to blowing snow, plus a danger of strong winds up to 50 mph bringing down power lines and tree limbs.
This is why your package was not scanned in at the hub until Wednesday 29th.
The shipping options we offer on our website which are carried by Streamlite are:
Super Saver
7-10 Business Days Delivery Service (7-10 business days from date shipped.)
and:
Standard Shipping
3-5 [business] days for the East Coast, 4-6 Days for Central USA and 5-7 for West Coast.
We also offer UPS:
UPS 3 Day Select
UPS 2 Day Air
UPS Next Day Air
If the shippers we use fail to deliver within the promised period, we usually file a claim on our customer’s behalf. However, ‘acts of God’ are specifically excluded.
I appreciate that you may be feeling that you would never shop at Adorama again, nevertheless, if you would like to email me directly with your order number, I will be delighted to discuss what we can do to make this up to you.
Once again my sincere apologies, and I do look forward to hearing from you.
Helen Oster
Adorama Camera Customer Service Ambassador
HelenO@adorama.com
Helen,
I really do appreciate the followup; it was a fast response and thorough, obviously you guys care about your customers.
I received the lens today and it’s just fine, been shooting with it this afternoon.
I’ve updated the post to include your reply so it is clear to anyone stumbling across it that (a) you care and (b) extenuating circumstances played more of a roll than just poor shipping and bad luck.
I do appreciate the offer to “make this up to me”, but I am fine. I got the lens, it works and I’ll keep the faster shipping in mind if I shop with Adorama in the future.
Thank you again for the attention to the issue.
wow, this blog kinda scares me.. lol..
i just bought something today from Adorama (Jan 5) and i got my confirmation email saying it is being shipped out by Streamlite..
I had never heard of streamlite so i looked them up on forums and did not hear that many good things about them.. slow shipping, no updates.. package staying in one spot for days.. im guessing it must of been because of the snow storm on the east side and in the city.. but wow..
the funny thing is that I actually live in the city.. about 30 blocks away from Adorama.. do to certain circumstances, i wasnt able to buy my product in store, so i had to order it online… but the fact is that i live in the city also .. so im wondering how the shipping process will go and how long it will take..
as i have ordered from many other vendors and gotten 2-3 day shipping from out of state!
it says that the estimate deliver is Jan. 11-14.. which i find weird as i ordered 3-5 day shipping and that would be more than a week from when i bought it.. but im hoping that is just default statements… since also i just got a email (jan. 5th) saying it will be shipped out on the 6th. ..
im quite puzzled by this whole Streamlite/USPS partnership to tell you the truth.. because in the email it says it is being shipped by streamlite but it has USPS icons everywhere and what not..
ohwell we’ll see what happens.. i wonder if streamlite is going to go up town with my package and send it to my local USPS (which is 2 blocks past me).. and then realize that im closer than the USPS center and just deliver it themselves.. haha. and another interesting thing is that how long will it take to get to me as i live in the city as well.. 2-3, 4,5 days? thats just means the package is just sitting there doing nothing.
and, I KNOW its not Adorama’s fault as they are not shipping it, it is in the carriers hands now.. but it is interesting to see what kind of service they use..
of course this is just speculation from reading other’s experiences on forums.. hopefully my experience will be better! however there it is supposed to snow this weekend.. but i HIGHLY doubt they can use it as a excuse as last time because with your problem. it was a 14inch snow storm in the span of 1 1/2 days.. this weekend we plan to get 1-4 inches over 3 days.. not that bad at all really.. and since its over the weekend. im sure it can not affect them at all..
will keep updated!
as of now. -
-Jan. 5th – ordered.
-Jan. 5th – (night time, got shipment confirmation email of 3-5 day delivery option)
– estimated delivery, Jan. 11-14 …. 5-8 days after being confirmed.(jan. 6th)
Scott
As you’re probably aware we ship out of our warehouse in NJ – nevertheless, the Streamlight commitment to your address is indeed 3-5 business days.
If it goes over, please email me directly: HelenO@adorama.com
Helen Oster
Adorama Camera Customer Service Ambassador
Scott,
Please keep us posted; I imagine with the increased visibility you’ve given your shipment (by posting here and Helen seeing it) there is a chance things go smooth for you. I did mention in my update that while the shipment took a hell of a lot longer than I would ever be OK with again, the lens did arrive just fine; no damage or anything.
My *total guess* with regards to the Streamlite relationship is that they ship packages using unsold USPS delivery space at a discount, so they turn around and offer big shipping discounts to carriers that agree to sign up and use them (e.g. Adorama) – unfortunately that means no snappy shipping and the possibility that your package ends up sitting somewhere a day or 2 longer while a larger shipment is being prepared to the final destination your package needs to piggy back on.
The reason I think all that, is because I imagine Adorama ships enough product that they could have gotten an OK discount from USPS by using them as a primary shipper, but for whatever reason they have gone with this shoddy 3rd party that piggy-backs on USPS; and the only scenario that I could think of where Streamlite’s existence and Adorama’s contract with them makes sense, is the case where Streamlite operates as a super-budget shipment middleman giving Adorama a bigger discount than they can get elsewhere.
Dear Riyad, Helen,
Fast responses! Thanks Helen, that is very reassuringly, coming straight from an Adorama employee. I really appreciate the care and appreciation, even coming from a blog comment!
@Riyad. That is great insight on how to look at Streamlite. Given any thing regarding comments and criticisms, I am sure that there are alot more satisfied customers out there using Streamlite service than unsatisfied ones, as they just do not post their experiences online. Of course it is too early to see how my experience will go so, like I stated, this is all just speculation coming from your experience.. and indeed, I will keep you updated!
-Scott
hi again,
as of today, January 10th, my package has arrived..
had a little scare because up until this morning, for the past two days, (not including sunday) the status had not changed.. but then oddly this morning it just came up as arrived in NYC, scanned and out for deliver.. so it basically came in 3-4 BUSINESS days, which is fine for me.. =D as it was stated 3-5 day shipping from the 5th but the ETA of it was Jan. 11-14.. but as i stated before, it was probably just a auto-response.
the packaging i was alittle surprised in as it didnt come in a box but a envelope/padded package.. but its ok.. since its not that big for a box yet that that small tho.. gonna do a review on it and post it on youtube.. will put the link later to see how it came out .. i havent opened it yet =P
Scott, glad things showed up. What did you order?
I just picked up my nifty fifty from Monument Camera yesterday. 110 with the uv filter. Only had the chance for a couple test shots but really loving the quality.
I need a sports zoom lens. Any idea of any places in town that rents lenses?
Ahh nice, I played around with some HD video with the 50mm and it looked great with that shallow depth of field.
As for renting lenses in town I haven’t found a place that does that, I was looking at using http://www.lensrentals.com/ when I got around to getting myself an L-lens.
I’m having the same problem The items were shipped to within a hour of where I live, Tampa, and are now being sent to to a PO in NJ?????
DATE / TIME LOCATION ACTIVITY
01/25/2011 04:57 AM STREAMLITE – MOONACHIE, NJ Received from Shipper
01/25/2011 08:32 AM STREAMLITE – MOONACHIE, NJ Enroute to Destination Processing Center
01/27/2011 05:13 AM STREAMLITE – ORLANDO, FL Arrived at Destination Process Center
01/27/2011 07:48 AM NDC JACKSONVILLE FL 32099 Accepted by USPS
01/29/2011 03:55 AM USPS – TAMPA,FL Arrival at Local Post Office
01/29/2011 03:58 AM USPS – TAMPA,FL Postal Service Mis-Route Delay
01/29/2011 08:53 PM USPS – TAMPA,FL Enroute to Local Post Office
01/30/2011 10:37 PM USPS – KEARNY,NJ Enroute to Local Post Office
01/31/2011 03:57 PM USPS – KEARNY,NJ Enroute to Local Post Office
Carol
Please email me directly if it doesn’t show up within the selected time-frame: HelenO@adorama.com
Helen Oster ☺
Adorama Camera Customer Service Ambassador
Helen, thank you for posting that contact info here. It is nice to see Adorama be there for the customers.
Carol that is crazy… they came from NJ, to FL, and went straight back to NJ… has it been delivered yet? (2nd)
ouch carol.. that is .. something.. sorry to hear that.. I wonder what happened.. it could possibly be going back to adorama..by the looks of it. maybe something happened in Tampa from that “service Mis-route Delay”..
as for what i bought earlier i got a Canon 270ex speedlite. and i love it!
HelloI am ieesrettnd in purchasing your push pop containers and stands. Will be a regular bulk order. Could you please tell me what your international shipping criteria is please?
01/25/2011 04:57 AM STREAMLITE – MOONACHIE, NJ Received from Shipper
01/25/2011 08:32 AM STREAMLITE – MOONACHIE, NJ Enroute to Destination Processing Center
01/27/2011 05:13 AM STREAMLITE – ORLANDO, FL Arrived at Destination Process Center
01/27/2011 07:48 AM NDC JACKSONVILLE FL 32099 Accepted by USPS
01/29/2011 03:55 AM USPS – TAMPA,FL Arrival at Local Post Office
01/29/2011 03:58 AM USPS – TAMPA,FL Postal Service Mis-Route Delay
01/29/2011 08:53 PM USPS – TAMPA,FL Enroute to Local Post Office
01/30/2011 10:37 PM USPS – KEARNY,NJ Enroute to Local Post Office
01/31/2011 03:57 PM USPS – KEARNY,NJ Enroute to Local Post Office
No, I wonder who is going to the package in Kearny, NJ ??
I saw this thread after I placed my order with Adorama and was notified Streamlite would handle the shipping. After seeing all the issues above I was very nervous, but wanted to report that I placed my order on a Tuesday (2/8) and it made it to lower Michigan by that Friday.
Just wanted to show that some people got their order quickly.
Matt, thanks for adding your experience.
Thanks for leaving your feedback, Matt.
From the emails and postings I receive from customers, for the greater percentage of the time the Streamlite shipping time is actually within expectations – it’s the haphazard tracking info that causes the majority of the issues.
I first noticed this delivery performance delay several months ago back in June. I did my research and posted the reason for the delivery delay problem with Adorama. In my case I’m located 4 hours north of NYC.
http://fritzimages.com/blog/2010/adorama-ny-delivery-delay/3786/
The reason is quite simple. They’ve outsourced their shipping to a 3rd party at a hub outside of NYC. So automatically expect +2 days delay, as compared to B&H.
This issue is well documented all over, all the photogs I know up here will not use Adorama if they can get the same gear from B&H, why? …..shipping delay..pure and simple.
Adorama does not have the world class delivery they once had. Helen is good at keeping/ spinning the company line. However the fact are the facts, if you need rapid delivery, do your shopping elsewhere. I have and will continue to use other sources for common items that I need quickly…..
With that being said, if you are not in a hurry, and the item is stocked at Adorama, or you are wanting to preorder that special new NIKON glass. I have used Adorama in a heartbeat. I’m a big fan of Jeff Synder (Adorama inside Pro Market Accounts), and overall I also like what Adorama gives back to the photography community. So much so that I flash their logo on my site free and clear. Because they seem to want to stretch and be better. I believe they know they have a problem, but they might be stuck in a logistics supply chain contract from hell.
I guess in a nutshell, great people, great company, good prices, good stock, reputable, but weak delivery when compared to competition (B+H)….
Ed, I think your right. With their customer service hopping in here right away to help out and other folks speaking highly of their community engagement, I got the impression that they are in a “rock and a hard place” scenario with the shipping, and given what I can only imagine are razor-thin margins on camera equipment, my guess is similar to yours… that Streamlite is quite a bit cheaper than going the UPS/FedEx or even direct USPS route for them.
Thanks for the link and the +2 days estimate, sounds about right.
Ed
Thanks for all the positive things you noted about Adorama, however, I do need to raise one issue: I’m actually not a direct Adorama employee; I’m an Independent Consultant, and my role for Adorama is bring issues like this to the Management Team’s attention, and speak on the behalf of customers. So seriously, no ‘spin’!
Riyad
Thanks for your understanding of the economics – ‘though it’s important to note that Streamlite is offered as an economy / Free option. UPS and FedEx are still available for customers who want to pay a little more!
I’m really glad I found this blog, I ordered a camera from adorama on 2/23 and I got the shipment confirmation on the 24th but the tracking seems to not be working or isn’t updated or something, it says its still in NJ so I got a little worried. My package should be here by thursday 3/3 at the latest, I’ll keep you posted.
Thanks Kristin; sounds like standard Stream Lite behavior. I would guess your package is fine though, thanks for keeping us posted.
@Kristen
If you email me directly with your order number, HelenO@adorama.com I will see if I can find out anything for you.
Helen Oster ☺
Adorama Camera Customer Service Ambassador
http://twitter.com/HelenOster
Thank you so much for your timely response, Helen. I checked the tracking today and its finally in Santa Fe Springs, California, about 2 hours away from me. I was just expecting the tracking to show up more frequently, as I’ve experienced with other packages. It’d be really cool if I got it today but I can survive until tomorrow if I must, its just an early birthday present I got myself
thanks again for responding so fast!
I found this post when searching for “Streamlite”. I too have had delivery issues with them (or the actual seller?). I just want to note this is not about Adorama or even camera equipment. I placed my order through Amazon. However, Amazon did not fulfill the shipment. I placed an order on May 13, 2011 and received confirmation immediately. I received shipment notification on May 17, 2011 with a “USPS” tracking number and shipping estimate of May19-24. The tracking number never pulled up results on the USPS website or through Amazon’s tracking system that links up to USPS. On May 25th I contacted the seller for an update on the status. They replied to me by the next day to inform me that the tracking number was a Streamlite tracking number “an affiliate of USPS” When I track the shipping history through Streamlite, it was “received from shipper” on May 25th – that is a 7 business day difference from when the seller says they shipped. It’s May 27th today and it is supposedly, at a local USPS branch so, I should receive it today or tomorrow – hopefully. If I receive this today, it will have been a 10-11 day process from placement of order. Not a tragic experience by any means but, one of the slowest I’ve encountered and I order a lot online. Either the seller didn’t ship until after I contacted them or Streamlite is the slowest shipment company around.
On a separate note, my husband and BIL have ordered a few things from B&H. The products were of excellent quality and the shipping was fast.
Danielle, keep us posted if you end up getting it and it is in good shape. From what we’ve all seen, Streamlite eventually delivers and the packages seem to be OK, it’s just maddening sitting around for 14 days waiting for the deliveries.
I did receive the product in perfect condition. I rated the seller average on Amazon. The price was great, their customer service seemed great ( they responded quickly to emails and it was free shipping. My gripe is that if you’re in a rush, Streamlite is not a company you want delivering your merchandise.
The seller contacted me and wanted to give me a partial refund for my “troubles”. That was very kind of them (IMO). I didn’t take the refund because it was a good deal. I couldn’t edit my seller feedback but, I did remove it. I also responded to their email by telling them that a Google search of “Streamlite” will pull up many complaints about their lack of promptness. Hopefully, they will think about their use of this company but, my guess is that they are inexpensive and that is why they chose to use them.
This wasn’t a product I needed quickly – no harm. I wouldn’t use Streamlite myself and if I ever know beforehand that a seller uses this shipping company, I wouldn’t order from them – too slow and the dates were fishy, for lack of better words. The whole situation was reminiscent of children ordering something off a cereal box and waiting months for their beloved toy. LOL
haha, great analogy, I remember some very long days waiting for sticky octopus toy from my Kellog’s cereal box.
Really glad to hear it all worked out. That was very classy of the seller to offer a partial refund (and for you not to take it — I would have done the same). I think your feedback to them was probably very helpful in them realizing the negative impact using streamlite is doing to their company image. They can probably add a “Express” ship option that uses standard USPS or something else.
Either way, glad it worked out.
@Riyad: I meant to respond as soon as you posted your response but, we were on vacation. My husband (A Swede), only days before this post, found a sticky octopus in the store and exclaimed, “I loved this toy as a kid!”
The joy of owning one clearly crossed borders.
*Great going Adorama for making the switch. I’ll pass the word around. I think my husband mentioned he wanted a new camera?
THERE FAULT.
HERE FAULT
EVERYWHERE FAULT
I hope you’ll update me, too, if there are any issues with the order: Helen@adorama.com
Helen Oster
Adorama Camera Customer Service Ambassador
Came across this when looking up Streamlite. I ordered through MyRadioStore and Osprey-Talon and they both used Streamlite. The real problem seems to be when they send it to Moonatchie, NJ. 1st order to MyRadioStore went through Amazon and was sent to New York and was recieved the same week as ordered. Osprey-Talon order sent it to Moonatchie, NJ and it arrived the following week on Tuesday even though it was ordered at the same time as the MyRadioStore order that came 5 days earlier. Made another order with MyRadioStore directly(fufillment not through Amazon) on July 18, 2011 and this time they sent the package through Streamlite to Moonatchie, NJ where it stopped being tracked after the 20th. They had a delivery date of the 27th so today I call to aske where my package was and at first I was given the”did you give a valid address” line. After checking some more infoformation it’s discovered that Streamlite “forgot” to send it to USPS. So my options now are cancel the oeder or have it sent again through the same 3rd party shipper that “forgot” about it in the first place. MyRadioStore,Osprey-Talon, and Adorama may not have anything to do with the package being late or not showing up, but they did choose the 3rd party shipper who dropped the ball and that bears some responsibility with the poor shipping service.
Chris, thank you for sharing your experience.
I feel bad for these legit retailers that just don’t realize what these shippers are doing to their images. They might be fast/efficient and honest but when that hand that package off to a 2-bit operation that may or may not occasionally “forget” a package… damn that’s a big risk.
I understand the pressure to be competitive with pricing, especially in the era of Amazon’s free shipping scorching the online earth for other e-tailers that need more than a few cents profit per sale.
Update: Adorama Camera no longer uses Streamlite…….
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com
Helen,
That is excellent news! I have updated the post, right at the top, to give you guys the proper credit for making that (surely) more expensive decision for the sake of your customers.
We appreciate it.
Thanks for the update to your blog, Riyad – very much appreciated!
While Adorama may be a complicit by turning it over late, based on the experience I have had with companies using Streamlite services, I would lean toward Streamlite misplacing/misclassifying it. My last encounter in August 2011 occurred when my favorite shoe source moved from UPS to Streamlite. To summarize:
1. The shipment took two weeks to get to me and had no delivery confirmation. Previous shipments arrived within 5 business days in worst case scenario.
2. The late arrival was not even mine – it had a packing slip with enough pertinent information for a less than honest person to take advantage of the intended party.
3. To this date I have no idea where my order went but the company sent out a replacement rush order. Hopefully my original package will or has made it to an honest person as well.
And to boot: the CSR at the shoe company said “I don’t know why this keeps happening with them.”
I wonder how many complaints it will take for them to stop using Streamlite. They did only start using them mid-July, so maybe not too long….
you sluhod fed ex if you will send some stuffs from philippines to U.S they are nationwide go to i pretty sure they can help you goodluck.FedEx is represented in Philippines by a nominated Service Contractor. For more information about the FedEx services available from Philippines please contact:Company: Airfreight 2100, Inc.Telephone: (63-2) 855-84-84 (Manila)(63-32) 495-84-84 (Cebu)Fax: (63-2) 854-02-36Service Available: Export/Import
I bought a Manfroto tripod and head from Adorama and I am so pissed off that is going to be almost one week that I received the tripod but I have not been been able to use it… BECAUSE, BECAUSE YOU KNOW WHY!!!!!! BECAUSE I HAVE NOT RECEIVED THE HEAD!!!! I really can not believe that they shipped the tripod with UPS and the head with USPS… What the helllll!!!!! I even paid like $8 more to have everything in 3 business days..
I really do not understand why the heck they shipped two items to the same address separately if I buy them in the same minute!!
Adorama your shipping really sucks!! If I do not receive the head tomorrow, believe me, I will send it back as soon I receive it…If someday I receive it.
Dear Eddy
I apologize for your frustration; however, I believe that there is a simple explanation. It sounds as though you requested either Free or Standard shipping (paid for / subsidized by Adorama).
To be able to offer this service we need to use USPS as it is slightly less expensive, and ideally we would have sent your entire order USPS.
However, a tripod cannot be sent via USPS because of the bulk. Therefore, we will have paid the extra to send it UPS – consequently you received it faster at no extra cost to you.
If you would like to email me directly with your order number, I will be able to check our records and confirm if this was indeed the case, but it sounds from your description to be the most likely cause of this.
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com
First I want to apologize with the readers of this page and with Helen Oster, I guess I just was a little frustrated and I came to write down what I had in my head.. anyways, my apologies.
Well, at the next day of my first post, I finally received the head of my tripod and I have had so much fun with it..you do not go wrong with Manfroto.
Thanks for your reply Helen.
No problem, Eddy. I’m just delighted to hear that it arrived safely, and that you are pleased with the performance.
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com